HELP! "Could not complete your itunes request Requested keychain invalid"

Hi,
I recently got an iphone and have been trying to sync it to my computer..however to do that I need to sign into itunes store via itunes..which I can't do because the following message appears:
"Could not complete your itunes request Requested keychain invalid"
I've run keychain first aid - but no help there. it finds no problems
I have seen other threads with this whole thing about going to 'Window' then to 'Keychain list' and then clicking on the login and saying 'Global' but to no avail..theres no global checkbox on my keychain list and the keychain list option is under 'edit' not 'window',.
Someone please help!
Thankyou

Authorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards.

Similar Messages

  • TS3297 i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start

    i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?

    I don't know - but I am having the same problem and have not had any useful help from Apple Support.  Everything they told be to do has been done and it hasn't fixed the problem.

  • We could not complete your itune request An unknown error occurred (12002)

    we could not complete your itune request An unknown error occurred (12002)

    Same problem here. My user1 account (non administrator - but not managed ie. standard) ok for itunes store. My new user2 account (managed/parental) not ok - hangs for about 10 mins then gets the above (-50) error message.
    The user1 I created while setting up my imac was originally an admin account. iTunes store always ok here. I created a new Admin account. Took out administrator privilege on user1. User1 still ok with itunes store. Admin account also ok with store.
    Created user2 - managed / parental - enabled access to itunes. Also enabled parental itunes store access in iTunes preference settings. No go for user2.
    Disabled firewall - still not ok for user2.
    Made user2 into administrator - this acct can now access itunes store.
    Took out admin privileges of user2. Again - error (-50) comes up.
    Made user2 into standard (non managed). Store still not ok.

  • We could not complete your iTunes request...message

    Morning folks, I'm sorry if this has been discussed elsewhere, I have looked but can't see it. I need to access the iTunes store from my work laptop, (I have iTunes installed) and when I go to, this message pops up-We could not complete your iTunes request. You do not have permission to access the requested resource. I do remember adding my laptop as one of the five machines I can have. I tried to double check my account to see which computers are authorised but 'it' will only let me de-authorised all of them. Any suggestions would be great,
    Thanks

    Authorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
    http://support.apple.com/kb/HT3204
    and post the results here. That may provide some clues.
    Regards.

  • I am trying to watch a movie that I rened on itues but I keep getting an error msg " we could not complete your itunes request an unknown error has occured (-42110)

    I am trying to watch a movie that I rened on itues but I keep getting an error msg " we could not complete your itunes request an unknown error has occured (-42110)

    See the "Error 3001,"  "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • "we could not complete your itunes request. An unknown error occurred. (-1202)

    I've been unable to connect to the App store or the iTunes store using my Macbook pro (OSX 10.6.8). I can load itunes and play music and I can sync with my iphone, ipod touch, ipad. and other iphones I have, but the itunes app store doesn't come up and I get this gray box with
                   "we could not complete your itunes store request. An unknown error occurred. (-1202).".
    The amazing thing is, I can connect on any of these other devices, download apps, and sync apps with my laptop. I just can't access App store using my laptop which is frustrating as can be because I can't purchase or even TRY any apps for my macbook. I've scoured the internet and been unable to find anyone with a similar problem other than deleting "shipfinder" app which I don't have. There are solutions for PC users but I'm a Mac user, so if anyone out there can help me with this I'd truly appreciate it.
    Another interesting thing is that if I log on to my guest account on my laptop, App store works fine. It's on my own account (administrator) that it won't work, which implies it has something to do with my account (duh)....cache? cookies? Not sure. Anyone out there have any idea? Thanks so much!
    (Macbook Pro OSX 10.6.8)

    Hello m295,
    The following article contains several troubleshooting steps that can help restore functionality to the iTunes Store on your mac.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshooting on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
    Update iTunes to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
    If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
    If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
    Additional Information
    If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
    Cheers,
    Allen

  • How can I get my wife's iphone to be authorized on our home Mac? Each time we try to authorize, we get a box that pops up and says "We could not complete your iTunes request. The iTunes Store is temporarily unavailable. Please try again." We have gotten r

    Keep getting a pop up that claims the iTunes Store is "unavailable".  We've been getting that pop up for 3 months now

    Hello cdballer,
    Thank you for providing the details of the issue you are experiencing when trying to authorize your wife's Apple ID in iTunes on your Mac.  I recommend these articles for issues with the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • We could not complete your iTunes request. An unknown error occurred (-50).

    Anyone know what the above message means? I've not been able to access the iTunes store since upgrading to the new version so have uninstalled and reinstalled the old version but now getting this error.
    My internet connection is working fine and I have done a diagnostics test which says I can connect to the store ok. Also Genius is working fine.

    Same problem here. My user1 account (non administrator - but not managed ie. standard) ok for itunes store. My new user2 account (managed/parental) not ok - hangs for about 10 mins then gets the above (-50) error message.
    The user1 I created while setting up my imac was originally an admin account. iTunes store always ok here. I created a new Admin account. Took out administrator privilege on user1. User1 still ok with itunes store. Admin account also ok with store.
    Created user2 - managed / parental - enabled access to itunes. Also enabled parental itunes store access in iTunes preference settings. No go for user2.
    Disabled firewall - still not ok for user2.
    Made user2 into administrator - this acct can now access itunes store.
    Took out admin privileges of user2. Again - error (-50) comes up.
    Made user2 into standard (non managed). Store still not ok.

  • We could not complete your iTunes request. An unknown error occurred (-9808

    I am unable to log into the iTunes store or my account. I keep getting this message. I ran Secure Link to the diagnostics and it said "Secure link to iTunes failed", so then I followed the directions that the Apple website gives, but still no luck.
    Anyone have any suggestions

    Hello Jacquiex2,
    And welcome to Apple Discussions!
    See if this Apple support document can be of help.
    http://support.apple.com/kb/TS1490?viewlocale=en_US
    B-rock

  • How do you fix, 'We could not complete your iTunes request. An unknown error occurred (0x800B0109) for windows

    I've been trying to solve this for days and havent managed too. I've connected to the modem by cable, enabled on firewall, turned off firewall. But all this seems to have no affect. Can someone help please

    I have been trying to Sign In to APPLE Store for days, works fine on Windows XP, But not on Windows 7 64bit...
    Any Suggestions please...!!!

  • An unknown error occurred (-4). We could not complete your iTunes Request.

    It seems that from 10PM EST to about 5:20AM EST the US itunes store is down.
    If you're signed in, you wont be able to buy or rent,
    if you're due a download you won't get it.
    If you want to play a rental it wont authorize it.
    If you want to report a problem it won't let you view your purchase history.
    So send problem reports here:
    http://www.apple.com/support/itunes/store/browser/

    German Store is down, too (05:30 UTC).
    It's a combines Stupid Bug in iTunes[tm] and broken proxy-pac handling.
    What happens?
    iTunes reads the proxy-pac (automatic proxy config) and tries to figure out
    how to connect to phobos.apple.com. In order to do so (most proxy.pac files
    cause the browser (itunes in this case) to resolve the DNS hostname to an IP
    address). This however is broken:
    iTunes wants to know the IP Address of "phobos.apple.com" (the store server)
    and in IPv6 environments asks simultaneously (using two different queries)
    phobos.apple.com A
    phobos.apple.com AAAA
    And the IPv6 able DNS server answers (in the same sequence):
    phobos.apple.com is A 17.250.236.65
    phobos.apple.com exists but has no AAAA record
    iTunes now (for some stupid reason i.e. read: A BUG in iTunes!) tries to
    talk to phobos.apple.com using IPv6 but has no IPv6 address for it, so it
    shows you the -4 error message.
    (it also traverses the proxy.pac file using an empty IP address instead of
    the valid ipv4 address it received from the DNS server.)
    It is an iTunes-only-bug since Safari has no problem using the same proxy pac
    to connect to "http://phobos.apple.com/" and "https://phobos.apple.com"
    on the same mac.
    Workarounds:
    1) disable IPv6
    2) force iTunes through a proxy regardless of anything (manual proxy config for HTTP and HTTPS, proxy.pac seems to fail!)
    3) Don't use any javascript-functions in your proxy.pac that resolves hostnames
    to IP-Addresses (hahahaha, yeah, this is a joke)...
    PS: My proxy.pac in question:
    function FindProxyForURL(url, host) {
    if ((host == "localhost") ||
    (shExpMatch(host, "localhost.*")) ||
    (host == "127.0.0.1") ||
    (host == "::1")) {
    (host == "proxy")) {
    return "DIRECT";
    dnsres = dnsResolve(host);
    if (shExpMatch(dnsres, "200?:*") ||
    shExpMatch(dnsres, "fe80::*") ||
    dnsDomainIs(host, ".local") ||
    dnsDomainIs(host, ".localnet") ) {
    return "DIRECT";
    reip = /^\d.d+.d+.d$/g;
    if (reip.test(host)) {
    if (isInNet(host, "10.0.0.0", "255.0.0.0") ||
    isInNet(host, "172.16.0.0", "255.224.0.0") ||
    isInNet(host, "192.168.0.0", "255.255.0.0")) {
    return "DIRECT";
    return "PROXY proxy:3128; PROXY localhost:3128; DIRECT";
    Jor

  • We could not complete your iTunes store request an unknown error occurred 1-202

    I am unable to download apps into my iPhone 4 runing 5.1 OS I get an error message " we could not complete your iTunes request an unknown error 1-202. Does anyone have any suggetions. I have reinstalled iTunes and I still get the same error message. Thanks Sam

    Were you trying to download something from the store ? If you were then there is some troubleshooting for that error code on this page http://support.apple.com/kb/TS3297 , under the 'Specific Conditions and Alert Messages: (Mac OS X / Windows)' heading.

  • HT203200 Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

    Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Itunes store: We could not complete your iTunes Store Request. An unkown error occured (0x800B0109). There was an error in the itunes store. Please try again later. This always comes up when i try to either purchase items or get updates, please help

    When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
    "We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
    "There was an error in the iTunes Store. Please try again later."
    I try later but then it keeps coming up. Please help!!!

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • "We could not complete your iTunes store request. The connection was reset". Help please!

    Help PLEASE!
    Let me explain my situation:
    - iTunes store has been working fine on all computers for the past few years.
    - Modem gets struck by lightning last Mon.
    - Get a new Netgear modem yesterday.
    - Internet all working fine. Can browse, download etc. in browser (Mac App store, and iDevices App Stores all working fine, too)
    - Cannot connect to iTunes store. Get error "We could not complete your iTunes Store request. The network connection was reset".
    - I Get the same error on 2 MacBooks, but i can browse the store on my 2 Win7 PC's.
    - I managed to connect and browse on my one MacBook using a 3G modem, but still no luck with the ADSL connection.
    - I have tried connecting via wired (ethernet) connection to the modem. Still no luck.
    - I have had this problem on iTunes 10.2, 10.4, 10.5 Beta, and 10.5.
    Does anyone have any idea what is going on here? Any help and advice would be greatly appreciated!
    Thanks!
    George.
    Modem Model no.: DGN 2200

    with everyone downloading the update, the servers are probably bogged down with requests, probably just wait it out and it will start to download and get you back up and runnin
    dante

Maybe you are looking for

  • IOS 6.1.3 needs to be updated.  But is it necessary????

    My facetime is not working, am connected to Internet, so am wondering if I have to update from 6.1.3 to 7.  Am concerned with all problems with updates.  Any help will be appreciated.  Thanks BJZTX

  • CUBE_TABLE View

    Hi all, I am trying to join two cube_table views and just want to know whether it is a good practice. Reason for my suspicion was when I join two cube_table views response times seem to be around 2 seconds where as if I query them separately response

  • How to know the parent material in BOM  if we know the last level material

    Dear all, We have around 40000 material codes with 18 digits. We can't remember all these. If we know the material code, we can easily find out sublevel or downlevel material by CS03,CS11 ,..... But if we know the material code , how to find upper le

  • I am unable to install the update elements inspiration browser for 10

    I am unable to reinstall the update for Element update for Elements 10

  • Error 4960/103 mac operating system

    I downloaded the trial several times in different places: desktop, new folders etc. It downloads the product showing the % of completion then gets to extracting files this might take a while and does not finish. what is going wrong after it downloads