HELP! could not complete your request because...

I was working on a file when all of a sudden my computer stopped responding so I was forced to shut it down. When I tried to re-open my PSD file ten minutes later, I got th error message saying, "Could not complete your request because the file is not compatible with this version of photoshop." When I try to open the file through the "Open" option, I can see an icon of my file. The size is 65.9M and my RAM is 4 GB. Is there any way that I can recover my file asap?
I have version CS4.

You can provide a lot more information (OS, hardware, …).
http://forums.adobe.com/thread/419981?tstart=0
But it sems possible that the file has been corrupted and is not (fully) retieveable.
Depending on your OS you could try opening the file (or rather a composite stored within the file depending on the File Handling Preferences) with another programm (Preview on Mac for example) and save that.
Also a Forum search on »psd recovery« should turn up posts on the matter.
http://forums.adobe.com/message/4145463#4145463
Maybe one of the programs mentioned there can help.

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Error Message: Could not complete your request because of a program error. when I try to save. help!

I am getting this message when I try to save any of my photos (Photographer). "Could not complete your request because of a program error." Only when I try to save my photo though. Ive tried doing some research but have had no luck with any of the possible solutions I have come accross. Please help me solve this problem.
Computer specs
MAC
Software Mac OS X Lion 10.7.2 (11C74)
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 512 MB
Photoshop CS5.1

Please be aware that this Forum will be locked on the 3rd of January.
Does Save As-work?
Boilerplate-text:
Are Photoshop and OS fully updated?
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by keeping command-alt-shift pressed on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

CS5 RAW Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information.

I rented a Nikon D600 & D610 and CS5 cannot open the RAW files, i do not have any issued with my D700 RAW files. I am getting this error message -
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.
Can anyone please help?

yellowmledbetter wrote:
Sorry, I am on a MAC. I downloaded the link you provided and it's giving the same error message as above. Running CS5.
The error message you gave is from Camera Raw. I thought you said that DNG Converter didn't work?
The link I gave you is an article on getting your raw files to open in Camera Raw. Did you read it? I lazily gave you the link because this is one of the most common problems in this forum, and I get tired of saying the same thing over and over again. I could break it down for your specific case, but I was hoping you could read through the article and work it out for yourself.
But, here goes:
Your cameras are newer than your raw converter, so it won't understand them.
CS5 comes with Camera Raw 6, which can only be upgraded as far as 6.7.1. You can find out which version of Camera Raw you are running in three ways: in the settings title bar (Cmd-K), in the plug-in title bar (press F to start/stop full-screen mode to reveal the title bar), or Photoshop's Help menu (About Plug-ins).
Downloading raw files from newer Nikon cameras with old versions of Nikon Transfer will actually make them unreadable in Adobe software. They can be fixed with a free utility. Again, it's all in the linked article. You should be using up-to-date Nikon Transfer, or Adobe Photodownloader to avoid this problem.
All being well, you have good raw files on your computer. You can convert them to dng using Adobe DNG Converter. IF you are on OSX Leopard or Snow Leopard, you CAN'T use the latest version, because Adobe stopped support. But, if you ARE on a later OSX, you can download DNG Converter 8.6.
DNG Converter is designed to convert FOLDERS of raw files at a time. You select a folder of raw files, and tell it to create DNG copies. BUT, you have to set up the converter before you start using it...
If you load up DNG Converter, you'll notice a button labelled "Change Preferences". Clicking this, you'll see the first option is "Compatibility". Here, you must select the appropriate setting for the version of Camera Raw you HAVE (see above). If you can't work this out, just pick "Camera Raw 5.4 and later". THEN pick a folder of raw files and convert them to DNGs.
All the above is already in the article, but I gave you a personalised response. If you still can't get it to work, please give us more than one sentence. Tell us exactly what you tried, and describe exactly what happened. Which version of OSX you're running, what device and software you downloaded your raw files with, how you used DNG Converter, and so on.
I really should be in bed.

Hi, photoshop crashed and the file I was previously working in on the same version says Could not complete your request because the file is not compatible with this version of Photoshop. I'll appreciate any help. Thank you.

hi, photoshop crashed and the file I was previously working in, on the same version of Photoshop says "Could not complete your request because the file is not compatible with this version of Photoshop." I'll appreciate any help. Thank you.

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

Adobe photoshop CS6.Receiving the error "could not complete your request because it is not a valid photoshop document? Tried renaming the files and had working psd files and now all psd files will not open and getting the error listed. Anyone help please?

Could not complete your request because it is not a valid photoshop document. Tried renaming the file extensions and still no luck.

Nobody can tell you anything without proper system info or other technical details.
Mylenium

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says '' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says
'' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information. ''
When I go to updates in photoshop help i try to update photoshop and photoshop camera raw but it then says
'' Updates could not be applied the error log file may help you in identifying the problem. Then, try updating again. If the problems persist, contact customer support for further assistance.
Photoshop Camera Raw 8.7.1(CS6) There was an error installing this update. Please quit and try again later. Error Code: U44M1I216 ''
I dont know how to get around this please help

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

Effects not working? "Could not complete your request because of a program error?"

Hey guys&gals - I have always had this problem when working in RGB/CYMK modes - can anyone help me with that?
More more importantly, now I am getting in in Grayscale mode as of this morning.
I run Photoshop 6 V 13.1.2 x64 and just updated it this AM.
Effects are crucial for my job, so I need this fixed asap!!
I have tried the ctrl, alt, shift start up to no avail. Restarted, shutdown my PC as well.
Please advise!
Thanks,
blaqgranitelaser

Found the places I was supposed to - now what? Photoshop isn't crashing... doesn't give me any info other than a box saying "Could not complete your request because of a program error." And I have no choice but to click OK. This only happens when I try to use the layer effects in any color mode. Originally it was only in RGB/CMYK but now also happens in Grayscale.
I'm not technologically savvy - I know what programs I use, but that is all.

Cannot open files ~ Could not complete your request because of a program error

I can inly open 3 files and then I get this error message ~ Could not complete your request because of a program error
Please help, I am in the middle or a project ...
Thank you,
Linda

There is likely a font on that system that's corrupted or for some reason Photoshop just can't deal with. Fonts are complex things, and it's well known that bad fonts can crash applications.
Ferreting out such a font is normally a matter of removing all but the default fonts, seeing that the problem is corrected, then adding the fonts back in systematically until the offender is isolated. Yes, this can be tedious.
If it's not a font problem, there's a possibility it's a display driver problem. To help diagnose that, go into Edit - Preferences - Performance, disable OpenGL Drawing, then restart Photoshop. If the problem goes away, you'll want to check the web site of the maker of the video card for driver updates. Don't forget to re-enable OpenGL Drawing again after updating the driver.
Good luck.
-Noel

What causes "Could not complete your request because of a program error"?

I am trying to edit some pictures from a recent shoot and every time I try to open one a message pops up saying, " Could not complete your request because of a program error." What does this mean and how do I fix it?

Welcome to this forum!
I’m happy to help but can do a better job if I have more information about your situation.
What version of Photoshop do you have?
What is the make and model of the camera you used for the shoot?
Could you also include a screenshot of your entire screen as the error message pops up? To include a screenshot in your post, click the word “Reply” below the post you’re reading right now and then click the camera picture to embed the image.

When opening a file in Photoshop CC I get 'Could not complete your request because of a program error.'

I can see this is a generic error message('Could not complete your request because of a program error.') and I have done my best to read through many of the responses.
It occurs on the second, third, or sometimes fourth file that I try to 'Open', however I can still use the 'Open With' command through Finder.
I have tried resetting the preferences as per Julieanne Kost's recommendations, I have reinstalled Photoshop CC 2014, Generator isn't turned on, I don't have any Third-Party plug-ins loaded, I have tried running it in Safe mode, and I have reset my iMac's PRAM.
Photoshop doesn't appear to be writing a PSErrorLog.txt file? (~/Library/Preferences/Photoshop CC Settings/PSErrorLog.txt)
I haven't had any other issues.
I am running Photoshop on OS X Yosemite 10.10.2.
Please can you help me?

Does anyone have any other ideas as this is very frustrating.
Thanks,
James

Adobe Photoshop CS6 Extended Could not complete your request because of a program error.

When starting Photoshop CS6 I get this error message, Adobe Photoshop CS6 Extended Could not complete your request because of a program error (-- OK --). This happens on the main screen immediately. Once I click OK the program seems to be alright. But some part of it, that I haven't discovered yet, may not function properly.
I am running Windows7 Professional Service Pack 1 64 bit with Intel i7-4770k CPU and 16 GIG Ram.
This problem just started recently, everything has been fine up till now. I must have done something when trying to defragment the Registry or get rid of temp files.
I have uninstalled Photoshop CS6 and reinstalled it with no effect. I have tried to run Photoshop CS6 32 bit in Safe Mode, but it will not run. It hangs up on Reading Memory.
Is there any kind log file that would tell me what is causing this to occur?
Does anyone know what might cause this?
Thank you in advance for any helpful information.
J. J. Patterson

Did you reset your Preferences and Photoshop tools. Photoshop Preferences are not removed with an un-install and an Install does not install preferences. Preferences are created for a user id when a user ID start Photoshop and there are no preferences for the user ID.

Photoshop CC Error: "Could not complete your request because of a program error"

The Error message "Could not complete your request because of a program error"
popup every time when I open the Photoshop.
Befroe I installed the Blow Up 3 plug-in, everything is fine but now it just bored me so much.
Anyone can help?
Thanks

What have you done for trouble-shooting so far apart from re-installing?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
Can you reproduce the issue?
Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
http://forums.adobe.com/docs/DOC-2325

Photoshop CS4: Could not complete your request because of a program error.

Hello,
I find myself in an interesting dilemma. I've had CS4 for a bunch of years now and have loved it. Unfortunately, my MacBook Pro's hard drive crashed a month or so back. Luckily, I have been using an external hard drive to back up my computer, so when it crashed, I lost very little in comparisson to some horror stories I've heard.
My Ps was able to retuned to my new hard drive with virtually no problems. However, the error "Could not complete your request because of a program error" shows up in rapid succession 5-10 times after I select the text tool. Interestingly enough, if I weather that storm, I'm able to use all the fonts, actions, etc. with no problems. Originally, it was simply a nuissance that I dealt with, but it's beginning to hamper my work, especially today when I was on deadline.
Doing some research and reading around the web and given the most culpable reason seems to be something wrong with a font, but I don't know which font I'm missing, need to update, whatever.
So here's my question: how do I get this thing to go away? Is there some file or something like that buried in a backup that I didn't bring over to the new hard drive that's causing the problem. At first, I was just happy to have the thing working after the crash, but it's getting pretty annoying.
Any help would be greatly appreciated. Thanks.

Well, I don't know which fonts came from where, to be honest. It's kind of a mix of whatever I've done over the past 5+ years, if that makes sense.
I'm perfectly fine deleting all the fonts and reinstalling just the ones needed for PsCS4 if there's a file of that.

[Mac] Could not complete your request because of a program error.

Hello, I've got the problem with opening the file. It was saved in Photoshop CS 6, everything was ok, but after opening the file in few seconds here the message "Could not complete your request because of a program error." What should I do?? It was making all day long!
[Title Edited to reflect OS for clarity - Hunt]

Olga Chu,
Thank you for that information.
Yours is not a common error, though I have read of it before. In about 2 decades of using Ps (for most daily), I have never encountered it. However, there are some great folk here, who have seen about everything, and will probably have some solutions - though there might be a few additional questions. You have given them something to work with, so all is not lost yet.
There is likely something specific to your installation (maybe something as simple as a Permissions issue?), or to your system. Since I am a PC-only person, I will not muck about trying to guess what might translate from my PC's to your Mac. Since the Ps Forums were combined, we have a bunch of Mac experts, who are also experts in Ps. Give them a bit of time, to see your post. I am also going to Edit your title, to reflect the OS, and that should trigger those Mac-users to rush in to help.
Unless you have a deadline, give them a bit of time, to sort this issue out - I hate to have to redo my Images, if not totally necessary.
Good luck,
Hunt

When I try to save a photo, I get error message Could not complete your request because of a program error. What's wrong?

I edit a photo and when I click Save As, I get error message "Could not complete your request because of a program error." I exit Elements, try again, same error.
In past I had this problem but it resolved when rebooted PC. This time, PC reboot does not help.
I cannot save anything i do in elements!!
What's wrong? Any suggestions how to fix this? Anyone know what the program error is

Please mention your PSE version and underlying OS.
Also, it would be of great help in resolving the issue if you can upload a snapshot of error message.
Regards
Kishan

HELP! could not complete your request because...

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