HELP! Creative Cloud Blank Screen Windows 8.1

Whenever I try and open creative cloud, all I see is a blank white screen (picture below). I have tried renaming the OOBE folder but nothing has worked. I am running on a windows 8.1 64bit pc with an NVIDIA GeForce 860m graphics cards. The whole reason I bought this computer was so that I could edit footage on it. I edit with premiere pro and cannot install it if creative cloud does not work. PLEASE PLEASE PLEASE help me. There has to be a solution to this.

Hi BoyZestUK,
Please update CC desktop from: https://creative.adobe.com/products/creative-cloud, right click and run as admin and try to sign in.
If still the same error then kindly uninstall CC desktop from Control Panel, run the Cleaner tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and try to sign in.
Additionally try running CC desktop in hidden admin account and check whetehr the issue still persists.
Hidden admin: http://www.ghacks.net/2012/06/11/windows-8-enable-the-hidden-administrator-account/.
Kindly let us know whether it worked.
Regards,
Romit Sinha

Similar Messages

  • Creative Cloud Blank Screen

    After downloading Creative Cloud, I only have a blank screen when opening the app.  I have installed, uninstalled and reinstalled and still have the same blank screen.  Any advice?  I am using a computer with Windows 7.

    Hi jensena05,
    Please quit CC Desktop app and rename OOBE folder to OOBE.oid from this location and try launching CC Desktop apps again.
    C:\Users\(Your Username)\AppData\Local\Adobe
    Please let us know if it helps.
    Regards,
    Abhijit

  • My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted  right when I was getting the steps to fix it.

    My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted  right when I was getting the steps to fix it.

    >desktop screen is blank
    Or, the steps in these links
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install a

    When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

    hi i have tlk to someone on here already but i accidentally exit out of chat, i had problems downloading creative clouds on my windows 8 cp. the last person tried to help by changing LAN setting but it did not work

    Dmatthews5 do you receive any specific error messages when you try to download?  Is the error occurring when downloading and installing the Creative Cloud Desktop application?

  • I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

    I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.

    follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

  • Nothing showing up in Creative Cloud Desktop for Windows

    Hello,
    I have recently been experience an issue where all I can see in the Creative Cloud Desktop window is nothing. I have tried renaming the OOBE folder to OOBE.old and doing a clean install of Creative Cloud with the help of the Adobe Cleaner. Nothing Works! I have attached a screenshot of the problem below. Someone, please help me because I can't update my apps because of this problem!
    Thanks,
    David

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why is Creative Cloud blank when I open it and now it disappears from my desktop and taskbar?

    Why is Creative Cloud blank when I try to open it and now it disappears from my desktop and taskbar?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may also help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Problem with login on creative cloud app for windows.

    Hi everyone.
    Since yesterday I am having problems logging in at Creative Cloud on my windows desktop. I insert the user + password and after a few seconds i receive a message that I just logged off, without event logging in first.
    Here is a screenshot.
    Translating from portuguese, it says:
    "you logged off"
    "Login to continue"
    In other words: I am unable to login, and I receive this weird messe like i had just logged off.
    Please help.

    Hi Ronaldo,
    If you are continuing to experience difficulties with being unable to sign into the Creative Cloud desktop application then please see Unable to sign in to Creative Cloud after latest update - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html.
    Thank you for posting on Adobe Forums.

  • Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    It's not launched from the CC app.
    If you have Windows, look under Program Files\Adobe\Photoshop CC
    If you have a Mac, look in the Application Folder > Photoshop CC

  • Does Creative Cloud work on Windows Vista?

    Does Creative Cloud work on Windows Vista?

    I understand that it is difficult to determine which forum to post in since there are so many. This particular forum (sharing and storage) was created to help those transitioning from Photoshop.com to Adobe Revel. I am moving your post to the correct forum so that it can get proper attention.
    I'll put this posting in the cloud community so the experts there can help you.
    We also have many other forums relating to other Adobe products
    http://forums.adobe.com/community/
    http://forums.adobe.com

  • I am having trouble installing Adobe Creative Cloud on my windows 7 laptop

    I am having trouble installing Adobe Creative Cloud on my Windows 7 laptop; i keep getting an error message
    this is what I get
    -- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------  ERROR: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi  ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    Mylenium

  • Is Creative Cloud compatible with Windows 8.1 Blue?

    Is Creative Cloud Compatible with Windows 8.1 Blue Preview?  I had it working in Windows 8 but now that I am trying 8.1 I can not install it.

    Hi Computer Bob 3,
    Please find the system requirements for running CC apps: http://www.adobe.com/products/creativecloud/tech-specs.html .
    Regards,
    Romit Sinha

  • I'v just installed creative cloud 64 bit windows. How can I make bridge the default program to upload pictures rather than lightroom?

    I've just installed creative cloud 64 bit windows.  How can I make bridge the default program to upload pictures rather than lightroom?

    Usually the default program associated with an image file extension is an image developing Program like Lightroom or an image editing program like Photoshop. If you want to change the default associated program to Adobe Bridge you would use Window's Controls Panel file association applet.

  • Does creative cloud run on windows xp

    does creative cloud run on windows xp.
    what limitations are there with xp

    Creative Cloud is a collection of 17 separate Adobe software titles.
    Tech specs vary by application, all listed individually here: http://www.adobe.com/products/creativecloud/tech-specs.html
    The main issues:
    Lightroom 4 (now available in the Creative Cloud) will not run on Windows XP
    http://www.adobe.com/products/photoshop-lightroom/tech-specs.html
    Premiere Pro CS6 and After Effects CS6 will only run on 64 bit operating systems
    Photoshop CS6 Extended: 3D features and some GPU-enabled features are not supported on Windows XP.
    If you're running Windows XP 32 bit, you'll only see 14 software apps available for download since Lightroom, Premiere Pro and After Effects are not supported on that operating system.

Maybe you are looking for