Help - Crystal reports 2008 - will not work

I am a Systems Administrator for a small company of 450 users.
I am unfamiliar with Crystal reports
We have a recent problem with Crystal Reports 2008, only 1 user in the company uses it.
Since I recreated a windows profile on this users PC who has Crystal installed. 
She is using .CSV files as her data sources. These CSV files are on her local machine. 
She is trying to load an RTM template file, then do a refresh, and it asks for a datasource? 
We try to select Excel, but it asks for a username and password to connect to the excel Datasource, and anything we type in fails. 
Previously a refresh just worked. 
I uninstalled reinstalled, still asking to select datasource. 
I installed this originally 4 months ago and we did not have this problem. 
Can you please assist?

Hello,
Sounds like possibly a Microsoft update which altered the security settings either on the CSV or the folder where it's located.
Can she create a new report off the CSV if she copies it locally? I assume the csv is on a network share?
Don

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