Help customer service

Customer service am I looking in the correct place for iPhone 6 Plus order status? Is anyone else receiving same errors?

Try this one - seems to be a little more on point with less errors!
https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

Similar Messages

  • Please help customer service has done NOTHING for

    I have had my creative zen micro player for about 8 months and having problems with it...When I put in the battery it won't work, but if I move it around to different spots it works for about 2 seconds and turns off. It has a full charge becaue if I hold it in that position it stays on and you can see the full battery. I've tried everything, I e-mailed customer service, but got nothing so I'm hoping that someone out there will be able to help me. I'm about to die without music .
    Dakota

    I sympathize with you not having any luck with Customer Service. I have had a long standing issue with them (I sent off email number 54 this morning). I have tried to escalate the problem by requesting the name of the Australian manager (I have asked in writing for this times) but every time they ignore my request. I am on my second Creative Zen Micro which is riddled with faults - just like the original unit. I have spoken to a representati've of customer service on the phone and he promised certain action but has failed to deli'ver (that was 55 days ago). Hopefully someone in Creative, maybe the Australian manager, will read this and help resolve my problem. Do not give up the fight... I'm not.

  • NO HELP customer services!!!!

    Is there not a way to email billing? I have tried to talk to someone live TWICE about my so called last bill from this stupid company that I am completly fed up with. I have proof that I have paid the bill the month they are claiming I have not paid. But since their systems don't show it then it didn't happen. I am NOT paying for something I already paid for. I am going to close ALL my AT&T accounts and move on to another provider that can get there sh*t straight! Maybe if someone can see with their own two eyes where it shows in my bank account I paid my bill then they can fix this crap. Was on the phone over an hour the first call a month ago and this time about an hour again. 

    Hello
    I'm very sorry you're having some billing issues with your final bill, our team will be happy to help with whatever we can! Since it's account specific, please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
    Please let me know if you have any questions.
    Thank you,
    Dmitriy

  • IPhone 5 and Verizon customer Service Nightmare Please help!

    I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake?  Pleas help!

    Yes, don't feel it is as black&white as other posters here, but it is impractical. 
    What is the value of your time for example?  If you are not self-employed, were you still being paid during these 8 hours.  A court would consider actual economic loss, did you lose money during these 8 hours?   And do you/your employer pay customers in similar situations?  In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
    And on the flip side, if I call up Verizon complaining that my phone doesn't work, and it turns out that I had forgot to charge it, do you want to be billed for the rep's time when it was your mistake?  (Of course, wireline DOES do this, if Verizon dispatches a repair tech and the fault is inside your house etc (without a wiring contract) you do get charged)
    Certainly the one day credit is the minimum they should provide.  As others have said, your real recourse is to return the phone.

  • Customer service knolwedge is critical in order for me to consider giving you my money

    Dear Verizon,
    There's no substitution for a knowledgeable person. I have been experiencing sub standard internet service from my current provider, not Verizon. Being that I live in an area with very few choices for brand band service, one of them not being Verizon FIOS,  I got a the wild idea that I might leverage your amazing 4g network for my home broadband connection. So i went to your web site and found that you actually do have such a solution and that there is a possibility that i might be able to buy it since I am a current customer and subscribe to your 4g data services with my mobile devices. I was so excited to think that I could finally get rid of my sub standard broadband service and get something that might actually make me happy...at least temporarily. Then I chatted in with wireless sales support and I slowly but surely started the decent from the altitude of potential winning against my current sub par broadband service. The online agent stated that they could not support me and wanted me to call an 800 number to speak to someone who could support me and my request to get more information about your wireless broadband products. So i called the number and the wireless agent answering the phone said that i needed to be transferred to another department to get support for said product. I was transferred and the kind agent who answered the phone also has informed me that I've been transferred to the wrong department. I though to myself and said this cannot be the case the agent before you transferred me here saying that this did not have to do with  wireless and transferred me here. I was corrected and told that this would need to be handled by a wireless representative. At that point I had landed on the ground and gave up. I understand that you are a gigantic corporation with many employees with varying degrees of skills and talents. Please take the money that i give you each month and spend some extra time helping customer service learn not only how to be polite and respectful individuals but also to be able to identify a customers needs completely before transferring to another person only to have them ask the same questions and perform the same actions. i hope that you can take this as contrictuve critism and improve for the the future. 

    Even though the next two carriers might not have great coverage they do have all you can eat talk, text and data.
    http://www.t-mobile.com
    This company will charge you full price for the device, a $38 activation charge and $10 for the Sim card to use your phone.
    http://www.sprint.com
    They have unlimited talk, text and data plans and are cheapest of all cell carriers. They have contracts for subsidized devices, they have the pay full price spread out over 24 months payment plan like T-Mobile or pay full price and have no contract what so ever.
    And a $36 activation fee.
    However both companies have terrible widespread coverage outside of major cities. And Sprint really does not have 4G LTE mostly 3G so take that into consideration.
    Both will pay your early termination fees if you have any at Verizon. And they do the device trade ins. But be careful.
    Good Luck

  • **bleep** Poor Customer Service

    I was with Verizon for 12 months and would have continued service for at least another year if my current location had Verizon access; however, after trying to deal with a finance issue that involved Verizon creating some sort of phantom account that had my one internet account divided into two individual accounts at close-out (a phone, of which I never had, and internet account, the one account I was only responsible for) I am convinced that I will never acquire their service again. 
    Out of the 12 people that I spoke to, only 2 were even remotely respectful and concerned that my account was reported to collections for an amount that I was actully owed by Verizon on the account that I paid for 12 months and then owed the same amount to another phantom account that I never aware of.  Unfortunately those two were only able to transfer me to {please keep your posts courteous} who seemed upset with me for pointing out an error that Verizon made on my account.
    It was even more sickening when I called the collection company to submit a formal dispute and found out (via undisclosed, but probably recorded, customer service) that when this has happened in the past Verizon took a certain course action to remedy it... This has happened before?!?! Why would a company continue to make the same error and risk the credit report of the customers that it supposedly values?
    I quit a job because I thought it begged a lot of questions about my integrity. While I understand that the economy is tough, I question the integrity and social value of all of the less-than-helpful customer service people that addressed me over the phone and the company as a whole. 
    What I have experienced over the past two days is a complete disregard for paying customers, and what I am sure is customers overall. I no longer have any regard for Verizon and the people it chooses to represent them, although I cannot speak on VerizonWireless. 
    Let's not even start on the hoops and other digital malarkey I had to endure just to speak to a real person-- ironically, people who were just as useless. Verizon, you may be able to cultivate new customers via your deals and targeted marketing efforts, but you might want to work on actual stewardship that doesn't fall on the shoulders of your CSR department (another marketing ploy). 

    I HAVE BEEN ON HOLD FOR 39.29 WITH "SUPPORT" THIS IS THE WORST TECH SUPPORT ON THE PLANET!!!! HOW CAN A CORP AS LARGE AS THIS HAVE SUCH P*** POOR COMMUNICATION WITH THEIR CUSTOMERS?? IT IS NOW 42 MINUTES! I AM TOTALLY FRUSTRATED WITH THIS CRAP. i AM GOING BACK TO COX.

  • Old school with CS2.  Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down.  Then they sent me here for help.  Does anyone have any advice?

    I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:
    Naresh: Hello! Welcome to Adobe Customer Service.
    Naresh: Hi Mary.
    Naresh: I understand you have been getting invalid serial number, am I right?
    Mary Vance: Hi
    Mary Vance: yes
    Naresh: Please provide me with the serial number, Mary.
    Mary Vance: I provided my serial number here
    Naresh: Thank you for the serial number.
    Naresh: Please allow me 2-3 minutes while I check your serial number.
    Mary Vance: no problem
    Naresh: Thank you.
    Naresh: Thank you for being online.
    Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
    Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
    Mary Vance: will this allow me to reinstall Photoshop?
    Naresh: Yes, Mary.
    Mary Vance: ok...what is that link?
    Naresh: Please clcik here to download.
    Mary Vance: thank you....trying it now
    Naresh: You are welcome.
    Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
    Mary Vance: the download doesn't have anything regarding installation
    Naresh: Please click for the information.
    Naresh: I am sorry for providing wrong link.
    Naresh: Please click here to download.
    Naresh: The 3rd link is for the download of CS2 Photoshop.
    Naresh: Were you able to view the download link, Mary?
    Mary Vance: what file in that download is supposed to help me?
    Mary Vance: the first and 3rd link were the same
    Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
    Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
    Naresh: So you will have to download the software from the above link.
    Naresh: May I know in what OS you are trying to install the software?
    Mary Vance: the link sends me to a CS2 help package
    Mary Vance: windows 7
    Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
    Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
    Naresh: Okay.
    Naresh: You can try downloading the software.
    Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
    Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
    Naresh: May I know whether you uninstalled the product.
    Naresh: ?
    Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
    Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
    Naresh: Please click here to visit the forums.
    Mary Vance: I guess I will try that.
    Naresh: Yes, please.
    Naresh: Is there anything else I can help you with?
    Mary Vance: I don't see where you helped me with this yet, so I guess not!
    Naresh: I am sorry for the inconvenience.
    Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Any help would be appreciated.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Nancy O.

  • Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

    I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
    I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
    You can see that I was billed for $29.99 on April 13th:
    After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
    I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
    To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
    So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
    What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
    Here's the picture that shows exactly what service shows up in my account:
    Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
    Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
    Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

    Have you logged out of your Cloud subscription and then back in?
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    or these
    Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • Absolute horrible customer service!!!! I cannot use a product I've already paid for and no one is helping!!!!

    So I have been a longtime Adobe customer. I have nearly every version of the creative suites, with all the bells and whistles and have spent thousands and thousands of dollars on these products for our business as well as personal use. SO.....we just upgraded the OS on our primary editing bay, and I found that I needed to reinstall the Premiere Pro 5.5 upgrade to the system that I purchased online a couple years back. I go to access my online account, and it said that I needed to reset the password, but the problem is that the email that was used is not turned off and I have no way to access.
    Thinking that this was not a big deal, I contacted support via the chat system. The first person told me he could not help at that time, and while asking a follow up question he (or she) cutoff the chat. I immediately started another chat. The next agent stayed on, but also said that they could not anything, but they would escalate it to the next group up, and that they would transfer the account to my current email address. That was nearly 3 weeks ago.
    I have since received emails nearly daily apologizing for the delay (a form letter) in resolution. Then I got another email saying I needed to write a letter saying what I wanted, and that should take care the problem. So....I did. Then I got another email.....this time saying that the letter was not enough, and that I would have to add a scanned image to the letter of my government issued ID. I replied, indicating my patience has run out after 3 weeks, but sent the letter again as requested. And guess what??? Today I get another email with an apology, and that it would be escalated to another group to see if they could do it.
    This is not acceptable in any way. I have to get my keys to the 5.5 upgrade as its using the trial version right now since I can't login to get my keys....and NO ONE AT ADOBE IS ABLE TO DO A THING ABOUT IT.  How hard is it to change the access email to ones account, or have it transferred to the new one. (I had to sign up for a new account with the correct email just to post on the forums).
    SO PLEASE.....if there is a competent person left there, that can take care of this problem please do. I just need my purchases attached to this account!!!! . I will have no choice but to start seeking a legal remedy within the next 48 hours is not resolved. I have a project that has to be completed, and due to this incompetence I can't use a product I have already paid for. It should never take nearly 3 weeks for this to be resolved.

    Thanks Steve, I appreciate any help that can be provided. I’ve tried to be patient but after getting yet another Friday saying the exact same thing about it being escalated to the right group (which is the same email I’ve gotten day after day for 3 weeks) I have had enough. Clearly whomever is handling the general customer service, in whatever country they are in really do not care or even have a process to follow. They just clear their cue apparently so that they make their personal numbers. (I was formerly a tech support manager for one of the large PC and peripherals producer....so I am familiar with some of these antics, though we would have fired someone for something like this). Given how much I have paid to Adobe for their products over the past ten years as a business owner it a shame that this is not getting resolved.

  • I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

    I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
    Thank you very much.

    qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
    Thanks,
                A2Q

  • Change on family share plan without permission; customer service no help at all

    @VZWSupport
    Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
    I am part of a family share plan with five lines.  Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
    Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
    Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
    No response, so I call again today.  This rep says that request was not processed, and after FORTY minutes, the outcome is:
    * Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
    * The 6GB / $30 consolation prize data package is also no longer available
    * No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
    * The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
    * They can add a $30 credit to my bill for next month, just in case I do go over my data
    This is the WORST customer service ever.  I mean, really.  Fifteen years of continuous patronage and this is how we are supported as customers?
    I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon.  I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
    Let's get this resolved via email, Verizon.  If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

    Thanks.  My main issues are:
    I was not notified of the change in plan
    I was not notified of the upgrade
    My approval was never requested for the device upgrade
    My approval was not requested for the change in MY plan
    What I am having difficulty accepting here is that unlimited data is no longer "available."  I'm not trying to ADD or BUY unlimited data.  I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
    My plan was changed without my consent.  My upgrade was applied to another line without notifying me.  I'm not trying to add a feature I didn't have before.  Doesn't customer service have a reset button?  A restore point?  I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK.  Not a new add.  An account restore to a point two weeks ago.  I don't see why this is such a difficult concept.
    Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account.  Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
    They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though.  MORE than happy.
    Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
    I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
    Ten THOUSAND dollars and this is how they treat their customers... smh.
    Thanks for the reply, @elector.  Appreciate it.

  • How can I get some help with Verizon's customer service?

    I want to preface this by stating that this is the first time in the 10 years in which I've been a Verizon wireless customer, that I've had a problem that cannot be resolved to my satisfaction.  My issue started with a Verizon Wireless Stores in Bethlehem, PA.  I asked one of the sales clerks for some assistance (which I now regret).  My question to her was that I simply wanted to be able to connect my home laptop computer to the internet data on my mobile plan. Without even discussing the different options, I was "told" I needed to purchase a Mobile Hotspot Device (for $69.99, but just $20 after rebate!).  I told the clerk I didn't want to have to pay an additional bill every month and didn't want something that wasn't absolutely necessary.  She neglected to give me the more costly details, like the fact that it would require a 2 year contract on the device, and it would also cost me an additional $20 per month.  She knew I wasn't really sure what the most cost-effective option was, so I trusted her knowledge.  I even had my husband speak to her over the phone about the device, since he's more savvy about technology than I am.  The clerk spoke with him the entire time she completed my transaction, and when she rang the sale up, she did not have me sign anything.  She handed me the receipts, and told me I had 14 days to decide If I wanted to keep the device.  When I got home and tried to use it, it would not connect to my computer.  I took it to a local Verizon store on my lunch break one day and they looked into the transaction.  They told me it was never put on my account; it was charged to someone else's account in error.  I had to go back to the store where I originally purchased it.  I wasn't able to get back to the original store right away, but I made sure to get there by the 14th day.  It took two store managers to look at my account and figure out the error.  They fixed it, but no one apologized to me for the inconvenience; they simply told me they could activate the device for me, or if I didn't want it any more, they would take it back (minus the $35 restocking fee). I took issue with the restock fee, because the store made the error by not giving me the full information at time of purchase, and then not charging it to my account so that I could try it out for 14 days.  I was very upset that the manager refused to remove the restocking fee due to "policy" and that I "signed a contract" and I had to pay it.  I argued that she should make an exception in this case, because I was inconvenienced.  I told her if she valued my future business at her store, she would reconsider.  She refused to budge and told me that I didn't need to shop in her store any more.  I thought that was quite rude and insulting. So, I took all of my original receipts, along with the receipt that indicated that she refunded the $69.99 plus tax (minus the $35 restock fee).  I left the store quite upset, but figured there wasn't much else I could say to her. Meanwhile, it's days later and my bill still shows the entire amount of $74 for the mobile hot spot device still on there.  There is no credit for the return at all.  I called customer service on my lunch break yesterday, and was on the phone for 45 min with a "Kendra R" to no avail.  The entire call, she kept putting me on hold, and my bill was still not straightened out. When I asked to speak with a supervisor or manager, she said there was no one else available.  Later that afternoon, I got an automated call (that left a voice message) from Verizon Customer Service to do a survey on my customer service experience.  I did the survey and explained that my problem was not resolved and I would like a call back.  No one has called me back yet, and I am stuck with no resolution to my problem.  Now the Verizon store has the device back, and I still have the entire amount for it on my bill.  Can you help me please?

    Nope, it was a Verizon Wireless Store.  I went in there in the first place because I trusted the Company for their professionalism, but I've been let down badly.  I posted my story on here because I'm hoping to be able to get the attention of someone from Customer Service.  It seems like the only way you can actually speak with a live person who knows what they are doing, is when you stop paying your bill on time.  After you pay your bill, they transfer you to a poorly trained "rep" that has no authority to handle anything important. I'm actually a pretty patient person, but when it takes someone over 45 min mostly just to keep me on hold, and then tell me they can't help me, I'm not really impressed with their idea of customer service.

  • I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

    There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
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