HELP*****deleting all memory saved on nokia e72***...

hi can someone please help me concerning my nokia e72, i have bought a 16gb memory card currently waiting on it but in the mean time the 4gb which came with the phone isn't allowing me to put any music on go on the internet, play the radio....do anything really. what is the problem? i have no idea what to do.....also how do i put music on the phone? when i plug it into the computer, files open but which 1 do i put music in too is it the download file?? i am totally lost with this phone actually thinking of taking it back its just very complicated...i need step by step info on how to delete my memory and how to put music on.  
one other thing the phone is quite slow it freezes alot i have to take the battery out inorder to get it working again why is this? due to no memory?? does this phone save all the web pages i use?? what is using up the memory?? please help!!!
thansk.

Do you want to delete all the info on the memory card or from your phone. Dialling *#7370# from the main screen wipes out the phone memory by doing this you will lose all your data stored on to your phone memory like contacts, notes, bookmarks any applications installed, nokia music licenses ( you can later retrieve this) etc. In order to format your mem card so it from your phone go to file manager and use 'format mem card' For storing music on the card create a folder named 'music' or 'mp3' and place all your songs there, open your music player and refresh music library, wait till all the songs are added.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

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