Help deleting pirated Acrobat 9 Pro Extended and copying new 9 pro

Question

Hi
I originally bought a copy of Adobe 9 Pro Extended on ebay for 250 USD but unfortunately it turned out to be priated. I discovered this only when I rang Adobe about there being no serial number shown in the software. Other than that I would never had known.
Anyway in a bid to get legitimate software I have purchased a copy of Learning Suite 2.
First step delete Acrobat 9. Well it does not appear in the Add/Remove programs, so I elected to delete it manually. Ie deleting the folder and files. To do this I went to programs (x86) and deleted the folder.
Installing Learning Suite Disk 1 has installed with no issues.
Installing Learing Suite Disk 2 (Acrobat 9 Pro), I continue to get an error message that a more capable produst is installed and the installer terminates.
I have tried the following:
Using Windows Installer Cleanup: It will not run as it says I have a runtime error.
CS3 and CS4 Clean Script: It works untill the point where Windows Installer Cleanup cannot be found and then terminates.
Deleteing files under Documents and Settings
An option I can see is that I restore to point 5 days ago and then try another tack.
The hardware and operating system is: Dell Studio i7 with Win 7 Ultimate
Please help.
Pete

Answer 1

Hi 737,
I have solved similar problems successfully on my PC with WinXP. May be my solution gives you a clue.
I have installed CCleaner - a freeware cleaning program with satisfactory results.
First of all I used System Restore in case I had to return to the point from where I started.
After that I deleted the complete DIR of the 'wrong' program from C:\Program Files\ ... etc.
For your problem: note that a bunch of Acrobat files are stored in C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\....
and probably also in C:\Documents and Settings\All Users\Application Data\Adobe\Acrobat\....
I suggest to look for Acrobat files stored for other users as well.
Delete these Acrobat files or Acrobat DIR's.
Run the Register tool of CCleaner (second item left column). TIP: Do not tack all check points at once, but start with the upper item (missing DLL) - scan for problems - no back up needed - Correct all problems. Tack the second chechpoint and repeat the procedure, tack the third - and so on.
It is obvious that the checkpoint(s) you have already scanned will not show any problems.
Doing this step by step you will not be confronted with a mess (and mass) of information you don't know how to handle.
Have a look at CCleaner - Tools (third item left column). May be it shows the program (or part of it) you want to delete.
Check once again whether the program you wish to delete is shown in the software list of the configuration screen.
All the above is based of WINXP.
Hope you will be able to find the equivalents in WIN7.
Have a nice day.