Help desk mobile push notifications

Hoping that someone may have an answer to my issue. We are in the process of testing out SW help desk. I have the SW app loaded on my phone and push notifications have worked for 3 weeks, but just quit on me. When i went to check under menu-setting-push notifications, all I get is a "loading message". I know those settings used to be there, I've tried uninstalling, using ssl, etc based off of other forums to no avail. I have a droid turbo that was recently updated to lollipop, but notifications worked after the update. I also have another user trying to install SW app on an iphone 5 and their push notification menu tells them to upgrade to v7.2. We are currently on v7.4.00070, not sure what's up there.
Anyone else running into this? Thanks!
This topic first appeared in the Spiceworks Community

Mobile Push notifications have been restored as of 11:23 am CDT. The OnPlus Service team aplologizes for the incovenience.

Similar Messages

  • Azure Notification Hub for mobile push notification vs. others...

    Hi,
    I am trying to figure out the differences between Azure Notification Service and other options like Urban Airship, Xtify, etc. Amazon SNS looks very much similar to Azure, but how do they compare with other options? This link shows some of those alternate
    options: http://goo.gl/sRskA6
    Thanks in advance,
    Arijit.

    hi Arijit,
    Comparison with other providers:
    http://stackoverflow.com/questions/21581664/does-azure-push-notification-support-a-user-id-or-alias
    Also, you could see this similar threads:
    http://mobileappcoach.com/push-notification-service-providers-urban-airship-alternatives-to-help-your-mobile-app/
    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
    Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
    completely understand the risk before retrieving any software from the Internet.
    Regards,
    Will
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • ADF Mobile: Push Notifications error

    Hello All,
    JDeveloper: 11.1.2.4.0
    Build JDEVADF_11.1.2.4.0_GENERIC_130421.1600.6436.1
    I am attempting to run a simple ADF Mobile app that uses push notifications. I used the Project ID from the Google APIs dashboard as the return from LifeCycleListenerImpl.getSourceAuthorizationId(). Firstly, the JavaDoc at http://docs.oracle.com/cd/E37975_01/apirefs.111240/e27204/toc.htm doesn't list the PushNotificationConfig interface (or other push related classes). 
    Testing this on an Android 4.2 device, I see an INVALID_SENDER error logged by the GCM service. Further down I also see the following:
    "06-12 16:16:02.425: D/CVM(8635): [SEVERE - oracle.adfmf.framework - GenericInvokeRequestHandler - invoke] Unresolved class / method: oracle.adfmf.framework.pushnotification.internal.NativePushNotificationEventInterceptor / receivedToken"
    Any ideas if I am doing something wrong here?
    Regards,
    Bijesh

    HI, the JavaDoc did not get into the release unfortunately.   It is being added to the next Patch release.  In the mean time, you can find a copy of the JavaDoc in the latest article on http://blogs.oracle.com/mobile, which covers Push Notification. 
    Thanks,
    Joe Huang

  • Help with excessive push notifications - identifying data trafic on iPhone

    I have a peculiar issue. According to my usage logs from my carrier, I am using 1MB of data every 15 to 20 minutes. With a cost of $0,17 per MB, this ammounts to quite a bit by the end of the month, in February I had spent over $200 in data trafic.
    I do not wish to re-set my iPhone, since there is data on it that is important, so I want to figure out what the phone is really fetching.
    Is there some way of identifying the data stream on the phone? Kind of like little snitch for an iPhone. This would allow me to see who the culprit was and possibly stop the traffic before it would cost too much.
    Another question is how push notifications really work. By what I understand push is a subscribtion that is logged on a database somewhere (with Apple?. So if there is a bug in a support server, or a jam in one of the push subscribtions, would it really work to re-set the phone?
    Any help or assistance is greatly appreciated.

    I have a 750mb usage allowance and I was going over it because I wasn't aware how much my apps were actually using.
    I turned off 3G when I was out of the house and only connected with wireless.
    What it came down to was me using the app Instagram which is a photo sharing app. Every time the app refreshed it downloaded photos which was using up all my data. I stopped accessing Instagram through 3G and the problem was fixed. Now I go back on 3G a little and check my mail, use whatsapp, Facebook and find I stay well within my limit, in fact I hardly use anything at all now.
    I honestly didn't realise how much I used 3G every day until I had to think about it. I wouldn't have thought your apps should be using so much data when you're not using them. Think about what apps you are using though, especially if it's anything to do with photos or downloading a lot of info.

  • Mobile Push Notifications Currently Not Functioning

    All,
    The OnPlus service team is currently working on a problem which prevents push notifications from reaching the mobile applicaiton. We apologize for the inconvenience. More information and updates on the problem and restoration effort can be found at checkonplus.com
    Randy Jones

    Mobile Push notifications have been restored as of 11:23 am CDT. The OnPlus Service team aplologizes for the incovenience.

  • HT4246 I am unable to activate my facetime and my push notifications will not work. I have reset all of my settings and will not do it again. This has been an ongoing issue that I am very irritated with.

    Need help making my push notifications and facetime work.

    Contact AT&T. Make sure your account is provisioned properly for an iPhone (use those words... otherwise all they will do is look to see what you're paying for, which is not the same thing).
    It should work just fine so long as you're not trying to use a go-Phone SIM.

  • Push notifications and GPS not working on wifi - please help

    Hi,
    I have an iPhone 4 with at&t (US) and latest iOS. but I am outside the US for a month and I have put the phone in airplane mode so that I don't receive phone calls or texts (I can choose not to answer phone calls but apparently I will receive the texts no matter what unless I put it in airplane mode)
    But I still use the iphone for everything else. I have the wi-fi on and I have my own wi-fi network where I'm staying.
    but i'm having problems:
    1. I do not get any push notifications on my iphone. I have not modified much from the default wifi router settings. all i have done is set a WPA TKIP password. all the other settings are the default. no port filter or firewalls on the router as far as i can see.
    2. google maps is not able to pinpoint my location. I can see the maps fine. but when i hit the button to locate my position, it tries for a while and then says "cannot determine location".
    3. after a while with the iphone in 'sleep mode' (i.e. the screen is off - the phone is not off), when I turn the screen back on and try the use the iphone with the wifi, the internet no longer works although it shows that it is connected to the wifi network. then I have to go to the settings on my iphone for the wifi network and hit 'renew lease' for the internet to work again on my iphone. this is really annoying....
    .. and *I do not have any of these problems when I'm on anyone else's wifi network*. so, I'm guessing this has something to do with my personal wifi connection at home.
    can someone help me figure this out?
    the wi-fi router is an Aztech HW550-3G. and the broadband connection is from a WiMax internet modem.
    here are some of the screens from the wifi config page
    http://dl.dropbox.com/u/3171340/router/network-internet.jpg
    http://dl.dropbox.com/u/3171340/router/network-local.jpg
    http://dl.dropbox.com/u/3171340/router/system-info.jpg
    http://dl.dropbox.com/u/3171340/router/wireless-security.jpg
    http://dl.dropbox.com/u/3171340/router/wireless-settings.jpg
    thanks!
    Julian.

    Your problem is there is no record of where your base station is. Since you have airplane mode on your phone cannot use the gps receiver or the mobile network to pinpoint the location. For the location of the base station to be known it needs to be recorded in a database on the internet.
    Instead of turning on airplane mode, remove the SIM from the iPhone. With airplane off and no SIM you will be able to use GPS but not make or receive phone calls and text. It may also update the location database with your base station location, but I cannot confirm it.

  • "Connect to iTunes to Use Push Notifications" comes almost in every app that I open and it does not notify me when I got message in Whatsapp and Viber. Please help me to overcome it, it is becoming quite annoying!

    "Connect to iTunes to Use Push Notifications" comes almost in every app that I open and it does not notify me when I got message in Whatsapp and Viber. Please help me to overcome it, it is becoming quite annoying!

    Did you get any help on this? From what I can see from surfing this site, it's a BUG that no one has offered a solution to. It sometimes happens after a 'reset' and going to ITunes does not offer a way to 'set up push notifications'.

  • Push Notifications not working on any app (Whatsapp, Beejive, Mail) after update 5.1.1, Help!

    I'm gonna try to be clear with my problem. I have a Gmail Account working on Microsoft Exchange, for IM messaging I'm using Beejive IM with Push and I'm also using Whatsapp.  Before Updating it to iOS 5.1.1 all Push notifications were working flawless, however, after I upgraded it to 5.1.1, I began having troubles. After 1 minute of having the Iphone locked, I don't get any push notification, nor on the email, nor on the Whatsapp, neither on the Beejive. If I unlock it and I re-open one of them, for ex, I go to check my contact list on Beejive, I get all the mails, and all the instant msgs that people had sent to me after I locked my iPhone; it's like, my iPhone was locked for 30 minutes. In those 30 minutes people sent me 4 msgs on whatsapp, 4 msgs on beejive and 4 mails. Once I unlock my iPhone and I go to one of the 3 apps (mail, whatsapp or beejive), I get the 12 items (4 msg from whatsapp, 4 msgs from beejive and 4 mails) at that exactly time. It's crazy, it's like, with this new update push notifications got disabled for every app or what happened to my iPhone on this upgrade? I really need help. WIthout Push, none of them apps works cool for me. I'm using Iphone 4 on a 3G network.
    Ps: I tried restoring it x3, I unistalled the apps, mail, etc and nothing worked.
    PS2: If someone is using whatsapp or beejive im with push on the new iOS 5.1.1 and push notifications are working good for them, please let me know it so I will know it's my iPhone hardware problem to bring it to technical service
    Thanks in advance

    SAME PROBLEM
    The Apple store are trying to say they know nothing of this problem,  they know that if  you delete your yahoo mail and then add the account again then push notification works for a day.  So they do that for you, but won't listen when you tell them that it won't be working by the next day! This is to get you out of the shop.  They don't have an answer to why your other notifications aren't working (like alerts etc) even though you have push on.
    So what are we to do?  The main point for me getting an iPhone was being able to be alerted when I received an email as I am out and about all day!
    How can we get somebody in Apple to admit this problem and find a resolve for it before we all have to go buy a phone that will notify you of your email, messages ans alert?

  • Push Notifications. The Message "Connect to iTunes to Use Push Notifications "BBC History Magazine" notifications may include alerts, sounds and icon badges" keeps coming up in Newstand, also happens with National Geographic Magazine. HELP!

    The Message "Connect to iTunes to Use Push Notifications "BBC History Magazine" notifications may include alerts, sounds and icon badges" keeps coming up in Newstand, also happens with National Geographic Magazine. HELP!
    I have now followed multiple instructions from this and other forums. have turned push notifications off. Turned them on. Have updated to IOS 6. Have signed out and signed back in, have uninstalled all magazines and reinstalled. Have synced, and updated everything in iTunes.
    Nothing works,. Also cannot use youtube.

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    It might also be a good idea to contact Square for assistance.

  • I am using iphone 3gs 4.3.5 and my push notification is not working. I need help

    I have an iphone 3gs using IOS 4.3.5, my push notification is not working, i need help please

    I have restored the phone and synced it after that, but the problem is still there, i have not deleted the mail account because the mail is working, it only the applications that have push notifications are not working i.e Whatsapp, viber, ebuddy etc

  • Can anyone please help me. I keep getting this message "connect to iTunes to use push notifications" I've checked every single site for a solution but all I got was to restore and I don't want to do that. How can I fix this.

    "Connect to iTunes to use push notifications"
    That's the popup I'm getting.

    Did you get any help on this? From what I can see from surfing this site, it's a BUG that no one has offered a solution to. It sometimes happens after a 'reset' and going to ITunes does not offer a way to 'set up push notifications'.

  • Every time I open an app a box appears saying I need to connect to iTunes to receive push notifications. I go to iTunes and I'm already logged in,so I'm not sure what to do. Can anyone help?

    Every time I open an app a box appears saying I need to connect to iTunes to receive push notifications. I go to iTunes and I'm already logged in,so I'm not sure what to do. Can anyone help?

    Use Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.

  • I have an iphone 3gs. i do not get push notifications from any application. can you help me?

    I have an iphone 3gs. i do not get push notifications from any application. can you help me?

    Do you have Notifications turned On and setup for each desired app?
    Settings > Notifications

  • I upgraded to iOS 7 yesterday on my iphone and now none of my apps shows me any new message and when i open the apps it says "Connect to itunes for push notifications". Please help!!!

    I upgraded to iOS 7 yesterday on my iphone and now none of my apps shows me any new message and when i open the apps it says "Connect to itunes for push notifications". Please help!!!

    Same here.  I don't know how to solve the problem, but I figured out a way to close the app without re-starting or resetting the phone.  If you click ok and then press the home button twice really fast before the dialog box shows back up, you can put the phone in multi-tasking mode and close the app without having the shut the phone off or reset it.  Anxiously awaiting the fix for this since I have several apps I use that I can access at the moment.

Maybe you are looking for

  • Some USB 2.0 Hard Disk Drives Work, Some Don't

    External drives that work for me with AEBSn: New LaCie 500GB USB 2 New LaCie 250GB USB 2 Older Western Digital 80GB USB 2 Drive that doesn't work: AcomData 320GB USB 2/FireWire combo The 250GB LaCie drives are currently on sale at CompUSA for $99.99

  • Component referencing libraries from other component

    Hi, Is it possible to have a component which uses the libraries defined in another component? I would like to have one component with libraries only and any other component to be able to reference those libraries hence removing the need to put the li

  • Buffer size and recording delay

    Hi I use a Focusrite Saffire LE audio interface, and in my core audio window the buffer size is currently set at 256 and there is a recording delay of 28ms. I don't think I've ever altered these settings since I started to use Logic. I don't know if

  • Cisco Switching and Apple Computers

    I was wondering if anyone has any experience with running Macs' on their Cisco networking equipment. It seems to only be one generation of IMacs' that disable ports on our switches. I do realize many variables may have a role in disabling port settin

  • Iphone4 has frozen

    my iphone 4 as frozen. i was updating with itunes and it is doing nothing now please help