Help desperately needed - missing SMS icon - have tried EVERYTHING!
Hello
Thank you for taking the time to read this.
For no apparent reason, about a week ago the SMS icon on my BlackBerry Curve 8900 completely disappeared. In addition, now when my phone boots up, a message appears stating ’Uncaught exception: java.lang.NullPointerException’
I have tried finding a solution online, and have attempted to do all the suggested fixes including:
- Pulling the battery out while phone is still on, and then reinserting
- Using the ‘Show All’ option
- Changing Themes
- Choosing to SEPARATE in Messages options
I can view some of my SMS messages by : Messages folder > View Folders > SMS Messages However, many of my recent SMS messages are missing from here. And when I send test SMS messages to that device from another phone, not all of them are received! In addition – and MORE IMPORTANTLY (to me) – when I try to view my saved SMS messages by : Messages folder > View Folders > Saved Messages only about 10 saved messages appear; when in fact there should be nearer 100!
Without getting too sentimental, many of my saved SMS messages were from people who are unfortunately no longer in my life, and I want to be able to read them again. I could not bear for them to be lost forever. I really hope someone can help me with this.
Thanks so much in advance for any help or advice you can offer – very gratefully received.
The only way to get your SMS icon back is to reload your OS using BlackBerry Desktop Software. I can't guarantee you'll get all your messages back but at least you'll have the icon from which to view your messages.
To reload your OS, plug your phone in to your PC and open BlackBerry Desktop Software. Once your phone has connected to the software, click Device at the top of the software then click Backup and Restore. Do a data backup. When the backup has been done, follow the same path I suggested but this time at Backup and Restore click Restore and load the backup file you just created. This will restore your SMS icon.
Let us know if that helps you.
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