Help! Device Pin Blocked

I looked at this thread on the support site.
Its my situation exactly. I called my service provider and they said there was nothing they could do and take the phone to an unlock shop.
Please could someone help me sort this out.
Solved!
Go to Solution.

But, they do have the ability to escalate your support call to BlackBerry. They just need to do it.
Otherwise, you're stuck. Trust me on this, I've helped others with the same issue.
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Device pin blocked

Hi, i am a first time bb user. I bought my blackberry while on vocation in abu dhabi and then i used it for a couple of months in pakistan without encountering any type of problems. When i came back from my vocation i bought a new sim card and after a couple of days of normal service, when i turned on my phone last night I got a message saying Device Pin Blocked. I cant go past this message and could only recieve calls and cant do anyything else. I contacted my service provider as the messge told me to do so, they dont know wht the problem is. Can anyone guide me on how to fix this problem. I have a Q10, thank you.
Solved!
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Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Now, armed with that information, you know that no one here can actually do any research to answer your question. For some reason, your device PIN is blocked and cannot be used on any carrier for BB-specific services. It could be reported as lost or stolen. That report could be valid or it could be in error. In any event, to solve the issue, you need to follow the formal support process as discussed via the link I gave you above.
If I had to guess, I'd say you need to contact the seller to you of the device and convince them to help you...after all, you bought it from them, therefore your device-purchase contract is with them, which means your device-level formal support is determined by that purchase contract...whatever it says is what you must do to obtain formal support for this matter.
Nothing but formal support for this matter will be useful I think.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Device Pin Blocked STA100-2

Hello to all. It's my first time to post something here, so please bear with me.
I just received a 2nd hand Z30 from my relatives abroad. It's still almost brand new. Now I was using it for a good six weeks until I updated the software to 10.3. Now, when I use it just for calls and sms there is no problem. But when I connect to the wifi network I always get locked out... like the "DEVICE PIN BLOCKED" message.
I have flashed thephone more than I can even count with my hands and still the problem is there using the reload software option on the Blackberry Link software but still the problem is there.
Mind you guys this is not a stolen phone... as I've said before the phone was working fine until the update. I've read countless forums that the phone is probably as stolen one but I don't see it as a stolen phone... who'd wait for 6 weeks to wait for the phone to be reported as stolen?!
Please guys do you have some way to solve this? I am planning to give it to my wife as a gift but now I don't think this is a good gift for her. I've contacted the source of this phone from India... and they're pretty much beating around the bush with their help... which is close to no help at all.
I do not have the receipt for this phone since this is a hand me down.. just the box and the unit.
Help...please... anyone?

Hi and Welcome to the Community! Refer:Article ID: KB33469 “Device Pin Blocked. Unable to contact BlackBerry service. Please contact service provider for assistance” displays on the BlackBerry smartphoneWe here cannot know why it is blocked...stolen is just one theory, which cannot be validated by anyone here. Only the entity that placed the block can answer the "why" question as well as remove the block. Since whoever you are presently contacting is not helping you, and if you indeed wish to continue to pursue this, then you might try the fee-based direct-to-BB support model, which is included within everything linked here:http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540549When you find it, do note that the process will start with a fee just to ask the question, regardless of the outcome. You'll have to decide for yourself if it's worth it or not.
Cheers, and Good Luck!

Device Pin Blocked ( Z10 )

Hi,
I wonder if anyone can help..
I purchased a Z10 and sent it out to my wife, on entering her sim it says 'Device Pin Blocked' and stops her from doing anything.
Item is brand new, unused, direct from a retail store in the uk, but is now with my wife in Singapore.
any suggestions as to what it is or how to get it functional please?

Was the device unlocked for use on a mobile network other than the one from which it was branded?
Where did you purchase the device? You should call them and give them the PIN to ask them to check the PIN in case it had been reported lost or stolen.
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Device PIN Block - BlackBerry Z10

I have blackberry z10 working fine but before three months I got message ( device pin blocked IMEI xxxxxxxxxxxxx Unable to contact Blackberry service. Contact your service provider ) and my phone now useless  and can't remove the message to use it .. plz help me

loay2015, dial that number.
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Z10 show device pin blocked

plz tell me how to solved my blackbery z10 show device pin blocked ime *****************. plz tell me how to solved this problem . i am new this froum . plz forgive me / i dnot not now this section write or wrong by this post . thanks in advanced.

Did you just buy this Z10? Did you buy it off third party? Because if it blocked it could be reported lost or stolen. You should call your Kodo.
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New Q10 „Device PIN Blocked"

Hello,
New Q10 „Device PIN Blocked”
I got a BB Q10 for christmas.
The device can from UK, but my place is Hungary.
BB Q10 is brand new and sim free.
I have install many software version.
How can resolve the problem?

You will need to contact BlackBerry, two ways:
Through your mobile provider or seller and have the issue escalated up to BlackBerry, for free,
Use the pay per incident support to go directly to BlackBerry. Purchase a support incident by calling (877) 255-2377 (toll free) or (647) 426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the incident-based support introduction. http://us.blackberry.com/support/programs/technical/incident.html#tab-1
1. If any post helps you please click the below the post(s) that helped you.
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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

Q10 device pin blocked

yesterday, all of a sudden my phone stoped working properly - all the screen shows is a box saying 'device pin blocked' and my imei with a number. i tried to find help on google but it seems as uf nobody us able to solv this problem. since i live in Austria there's also no bb center i can contact. anybody able to help me?

evaschindler wrote:
yesterday, all of a sudden my phone stoped working properly - all the screen shows is a box saying 'device pin blocked' and my imei with a number.
In your profile here you have listed:
My Device: q 10
My Carrier: 13763
Who is 13763?
Read this message here http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-Device-PIN-Locked-IMEI-XXXXXXXXXXXXXX/m-p/...
in which one user explains how he was able to get his unblocked.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Device Pin Blocked after downloading 10.0.09

Hi All,
I am getting Device Pin Blocked after downloading 10.0.09, Please help and advise .
Thank you.
Ziad

Hello,
Maybe you can check the Release Notes?
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

Device Pin blocked Q10

Hey,
I bought my BB Q10 a few weeks ago from someone who bought it 3 months ago.
The phone worked a week of 2 very well but suddenly i got the message:
Device pin blocked
EMEI number
And i am only able to make emergency calls.
I read the same problem a few times at this forum and they say that maybe the phone is reported as stolen or lost but I know for sure that the person i bought the phone from did not do that because i know him and he would never do this.
How can I solve this??

Hello. Do you know where he got it from? If it was from a carrier, a authorised BlackBerry Store such as the Experience Centers or LifeStyle Stores, or was it from another retailer?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

My Q10 got Pin blocked by Blackberry !

Hello gúys,
First post here.
Last week my friend got a Q10 from local seller (we are in Vietnam) for around $750. After using it for 3 days, the Q10 got blocked by Blackberry. He got no access to the phone and the screen only showed a message: Device Pin Blocked.
He still can make and take some phone calls, but nothing rather than that. Any one got this issue yet? and any solutions available ? Your information will be highly appreciated. Thank you.
Quang
Solved!
Go to Solution.

Hey q3rista,
Welcome to the BlackBerry Support Community Forums.
If the PIN is blocked you will be able to send and receive SMS messages and make phone calls but there will be no data access.
For more information on why it was blocked, please contact your network service provider.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

HT4759 last friday my iphone 5 hold up of two people plss help me to block my phone so they cant use my iphone plss help me apple.. i have a serial number of my iphone 5 i bought imy iphone in japan.. and iit is not open line here.. only wifi it can used.

last friday night my iphone5 hold up with two bud guys.. how can i block it so they connot used anymore my phone plss help me apple..i have a serial number here ti keep it so i thonk it can used i bought my iphone in japan.. THIS ISMY SERIAL NUMBER HELP ME PLSS APPLE ( serial nu.F1*****TWG ) iphone 5 32GB plss help me to block it right now.. godbless..
<edited by host>

Hello Renvin29,
It sounds like you need to disable your iPhone remotely. I'm sorry to hear about your phone! The only way to do this with is Apple services is if you had Find my iPhone enabled. You have 2 options:
You can use this article to put the phone into Lost Mode and preserve your data on it, but prevent access to it:
iCloud: Use Lost Mode
http://support.apple.com/kb/PH2700
Or you can just erase it remotely outright:
iCloud: Erase your device
http://support.apple.com/kb/PH2701
You should also take a look at this article for additional info on what to do about this situation:
If your iPhone, iPad, or iPod touch is lost or stolen
http://support.apple.com/kb/HT5668
Thank you for using Apple Support Communities.
Take care,
Sterling

What are Device PIN and Device IMEI please?

Dear World...
I live in Germany and O2 is my network. I've set up my email and bbmessanger accounts and everything worked great until a few days ago. An icon 'email setup' has appeared again but my email works fine. I can't get online now though it is asking me for a Device PIN (the one I got with the phone isn't working) and a Device IMEI and I have no clue what that means or where to find that.
Also now my bbmessanger receives messages but I can't send any now (like the dude from the UK with the vodafone problem) but I can't get online with my blackberry because of this STUPID email setup thing. Please help I'm nice
One last thing: why does my service keep chageing from 'Edge' (data) to GPRS? I can call other countries but they can't call me apparently because these signals which keep changeing are too weak. Is there a way to choose one? Thanks guys

Your PIN and IMEI are listed at Options > Status on your BB.
OR, remove your battery and both are listed on the white stick underneath the battery.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Change "Active Device PIN"?

When I upgraded to Desktop Software Version v5.0.1 it now shows the "Active Device PIN" as the wrong one. It shows the correct "Device Connected PIN". When I start the Desktop Software it comes up with a box saying:
"Your messaging account is currently configured to use Blackberry (30102B5E). Would you like to switch to Blackberry 8330 (my PIN number) instead?"
I click yes, and it still shows the "Active Device PIN" as the wrong one. But it does show the correct device connected, and I am able to use the Desktop Software with my Curve 8330 normally. So it does not appear to effect functionality, but I would like to correct it to eliminate the pop up box each time I connect the device.
This is something NEW since upgrading to v5.0.1. It has never happened before.
Is there a way to change this to the correct device?
I started into Device Switch Wizard, and it shows the current device as my Curve 8330, and the drop down does not show this other device. So I am not sure what to do next if this is the way to change it.
Thanks!
8330 Curve
OS v4.5.0.169
Telus Mobility (Canada) using BIS

Blackberry Perl 8220, Windows 7 Ultimate, Desktop Manager 5.0.1.28 I had the same problem: When I launched Desktop Manager I got a message box titled Email Settings which said: Your messaging account is currently configured to use BlackBerry (incorrect PIN). Would you like to switch to BlackBerry 8220 (correct PIN) instead? If I clicked Yes, everything worked fine. Device connected (PIN): BlackBerry 8220 (correct PIN) / Active device (PIN): BlackBerry (incorrect PIN). Apparently, there is no way to change the Active device (PIN). I’ve read that if you’re switching devices, you could try the Device Switch Wizard, but I was not switching devices only installed the Desktop Manger update. I was using a new installation of Windows and Desktop Manager. I also tried a proposed solution to generate a new encryption key manually, but that didn't help either. Also tried uninstalling and reinstalling, both with saving my user settings and without. I also tried sending the service books. This duplicted my calendar on sync, a problem I already knew how to fix. I mention this seprately becasuse I did it right before I solved the problem. So it may be part of the solution. What finally worked was answering Yes when prompted that my email address wasn't configured to use BlackBerry Enterprise Server. I don't know the exact wording, but I was choosing No before because it said to do so if I used BlackBerry Internet Service. Because I sync to Microsoft Outlook, I always install with the BES option, not the BIS. Then I disable the BlackBerry Desktop Redirector. If someone get this to work off my suggestion, please post the exact wording. You may be able to get this prompt by launching the Desktop Redirector. Sorry I don't know how I got the prompt, mines all set now. But I know I had seen it before while playing around.
Steve Savage
www.savageit.com
Computer Training Classes in Buffalo, NY including BlackBerry Training.

Same Device PIN!

I searched for my BB pin on the web and it showed the somebody who owns a BlackBerry 8320 has the same Device pin as I do... Is there a way to have a new PIN? cause this is a bit frustrating...
Hope to here something from you guys.

Hi johng94
Each BlackBerry has a unique PIN. Can you PM me your PIN to verify?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Help! Device Pin Blocked

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