Help diagnosing connection to sites on particular ...

Question

Hi,
Since about the 26th of May my connection to sites hosted on a particular server has been incredibly slow and sometimes non-existant.  I've been tearing my hair out, as it seems impossible to get BT to do anything about it that is outside their script of "check your wiring", etc. 
This problem shows on my PC and a laptop in the same house.  I have seen the owner of the sites load them up on his own premises, and they load quickly.  Additionally, I've had BT "technical support" load them up to try to prove to them that the web server is not the problem, and they load very quickly.
It's my strong belief that neither my PC(s) or the web server are at fault, so believing it to be a network issue I've obtained the following pathping:
C:\Users\Administrator>pathping www.leadgenerators.co.uk
Tracing route to www.leadgenerators.co.uk [81.21.78.212]
over a maximum of 30 hops:
  0  Camelot.home [192.168.1.64]
  1  api.home [192.168.1.254]
  2  217.32.141.132
  3  217.32.141.174
  4  213.120.161.58
  5  217.41.222.58
  6  217.41.222.182
  7  acc2-10GigE-0-0-0-5.bm.21cn-ipp.bt.net [109.159.248.202]
  8  core2-te0-2-5-0.ealing.ukcore.bt.net [109.159.248.130]
  9  transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.138]
 10  t2c3-xe-9-1-0.uk-eal.eu.bt.net [166.49.168.21]
 11  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]
 12  WEBFUSION-LTD.TenGigabitEthernet14-1.ar9.LON3.gblx.net [208.178.246.254]
 13  109.104.95.114
 14  ds5989.dedicated.turbodns.co.uk [81.21.78.212]
Computing statistics for 350 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Camelot.home [192.168.1.64]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  api.home [192.168.1.254]
                                0/ 100 =  0%   |
  2   40ms     0/ 100 =  0%     0/ 100 =  0%  217.32.141.132
                                0/ 100 =  0%   |
  3   41ms     0/ 100 =  0%     0/ 100 =  0%  217.32.141.174
                                0/ 100 =  0%   |
  4   38ms     0/ 100 =  0%     0/ 100 =  0%  213.120.161.58
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  217.41.222.58
                                0/ 100 =  0%   |
  6   32ms     0/ 100 =  0%     0/ 100 =  0%  217.41.222.182
                                0/ 100 =  0%   |
  7   31ms     0/ 100 =  0%     0/ 100 =  0%  acc2-10GigE-0-0-0-5.bm.21cn-ipp.bt.net [109.159.248.202]
                                0/ 100 =  0%   |
  8   37ms     0/ 100 =  0%     0/ 100 =  0%  core2-te0-2-5-0.ealing.ukcore.bt.net [109.159.248.130]
                                0/ 100 =  0%   |
  9   31ms     7/ 100 =  7%     7/ 100 =  7%  transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.138]
                                0/ 100 =  0%   |
 10   32ms     0/ 100 =  0%     0/ 100 =  0%  t2c3-xe-9-1-0.uk-eal.eu.bt.net [166.49.168.21]
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]
                                0/ 100 =  0%   |
 12   33ms     0/ 100 =  0%     0/ 100 =  0%  WEBFUSION-LTD.TenGigabitEthernet14-1.ar9.LON3.gblx.net [208.178.246.254]
                                0/ 100 =  0%   |
 13   38ms     0/ 100 =  0%     0/ 100 =  0%  109.104.95.114
                                0/ 100 =  0%   |
 14   35ms     0/ 100 =  0%     0/ 100 =  0%  ds5989.dedicated.turbodns.co.uk [8
1.21.78.212]
Trace complete.
C:\Users\Administrator>
...yet I'm not convinced that this reveals much, as I get 100% loss figures on the BBC web site as well, and that loads instantly...
Would anyone like the challenge of assisting me to diagnose this further?  I've come to the realisation that BT aren't going to do it, so I'm going to have to personally find out exactly what the problem is, and then try to contact the exact person who will have to do the work to fix it.  It's either that, or move back to Sky...
Many thanks in advance.
LR
Solved!
Go to Solution.

Answer 1

Hi CharlieF,
I'm using Windows 7 where Telnet is not enabled by default, and I'm having problems enabling at the moment, so used Putty instead.  Here's the output, which was instantaneous:
GET / HTTP/1.1
Host: www.leadgenerators.co.uk
HTTP/1.1 400 Bad Request
Date: Sun, 05 Jun 2011 18:40:04 GMT
Server: Apache/2.0.55 (Ubuntu) mod_ssl/2.0.55 OpenSSL/0.9.8a
Vary: accept-language,accept-charset
Accept-Ranges: bytes
Connection: close
Content-Type: text/html; charset=iso-8859-1
Content-Language: en
Expires: Sun, 05 Jun 2011 18:40:04 GMT
<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">
<head>
<title>Bad request!</title>
<link rev="made" href="mailto:%5bno%20address%20given%5d" />
<style type="text/css"><!--/*--><![CDATA[/*><!--*/
body { color: #000000; background-color: #FFFFFF; }
a:link { color: #0000CC; }
p, address {margin-left: 3em;}
span {font-size: smaller;}
/*]]>*/--></style>
</head>
<body>
<h1>Bad request!</h1>
<p>
Your browser (or proxy) sent a request that
this server could not understand.
</p>
<p>
If you think this is a server error, please contact
the <a href="mailto:%5bno%20address%20given%5d">webmaster</a>.
</p>
<h2>Error 400</h2>
<address>
<a href="/">www.leadgenerators.co.uk</a><br />
<span>Sun Jun 5 19:40:04 2011<br />
Apache/2.0.55 (Ubuntu) mod_ssl/2.0.55 OpenSSL/0.9.8a</span>
</address>
</body>
</html>
 ...but sadly, I think this is an issue with Putty, because the same happens if I try and grab the BBC site!
Grrr.
LR