Help - digital editions freezes at "verifying document" ?? what next

Having successfully used Digital Editions to purchase books from Waterstones and Mills and Boon since I installed 1.7.1 update for Digital Editions I can't download any books. Digital editions says it is downloading book then appears to freeze at "verifying document" with 0% completed. IO Error on local file open with event detail error #2038. Can anyone give me an idea what to do please? Adobe Customer Support have been no help whatsoever despite me registering this problem since beginning of August - I still have no solution.

Sucess!!!!
A book that I had loaded into ADE prior to it freezing was also in another document folder on my computer. Today I opened up the book in my document folder and it automatically opened it up with ADE - Frozen verifying document box now gone - yeah - ADE now usable, a strange fix and probably wont work all the time but hey its not frozen for me anymore.
Now I use the Calibre for all my ebooks
ADE will only be used for my books bought through, Borders and Angus & Robertson. (not taking any more chances)
Hope this helps someone, as I know I couldn'tt find any fixes

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Moving the Digital Editions folder out of Documents

Hi Everyone,
I'm running Mac OS X 10.6.8 (snow leopard). Is there a way for me to move the Digital Editions folder out of my Documents folder without screwing up the software? (I'd like to put it in a separate folder where I keep all of my ebooks.)
It would be a big help if you have any suggestions.
Sincerely Yours,
ISB

You got the basic idea. I would:
Make sure you quit ADE
Copy your current Digital Editions folder to where you want it to be (important make it a copy) and maybe rename it if you don't want it to be called Digital Editions.
Rename the Digital Editions folder in your Documents folder to something like "Old Digital Editions"
Open up Terminal window and type ln -s (and add a space at the end)
Drag the folder that you created in step 2 onto the terminal window - this will add the full path onto the command line (ie the /Volumes/SecondDrive/ebooks/de above)
Type in a space and then "~/Documents/Digital\ Editions" without the double quotes into the terminal.
In a finder window make sure it worked by making sure there is now a "Digital Editions" folder that opens up to the folder you created in step 2.
Launch ADE and make sure it still works.
Good Luck...

Fixed layout epubs from InDesign in Adobe Digital Editions look terrible...what is going on?

I am preparing a fixed layout v3.0 epub from an INDesign CC 2014 document. The book is 178 pages with embedded imges throughout. The resulting epub when opened in Digital Editions looks ghastly...enormous overlapping type; epub said to have 758 pages when the original has 178 pages. The same file opened in iBooks looks beautiful.
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in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Search text fails in Digital Editions 3.0 if document is encoded as PDF

I installed Adobe Digital Editions 3.0 and attempted to do a text search. I found that if the document was encoded as ePub, the search worked fine. If the documented was encoded as PDF, the search fails. Is anyone else having this problem?

Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else.

DIGITAL EDITIONS FREEZES

I have installed Adobe Digital Editions 2 on my PC running XP (sp3).
When I click on the icon it starts but as soon as I click on a menu or button it freezes and the Microsoft window comes up with >>Adobe Digital Editions 2.0 has encountered a problem and needs to close. We are sorry for the inconvenience.<< and asking to send a message to microsoft. Anyone any ideas?
I have uninstalled twice and removed temp files before re downloading and reinstalling but still the same.
Bob Coles UK

Version 1.7.2 is the answer to many problems with ADE 2.0.
ADE2.0 regularly seems to have problems with Sony and Nook devices (and some others too?); and with XP.
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

Adobe Digital Edition Freezes after opening .ascm file

I just downloaded Adobe Digital Edition 4 for my computer, and I've authorized my computer and the program already. When I tried to open the .ascm file my ebook's from, the file would have the contents downloaded, but the program would just freeze and nothing shows up.I can't click or do anything on Adobe, and the only way for me to shut it down is by using task manager.
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Hello,
Three hours ago I have downloaded the Adobe Digital Edition (ADE) so that I can read a book for my studies.
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A smaller window popped up saying: Fulfilling[book name] and a progress bar went up to 100%. Then it dissapeared and the ADE froze in a fashion that it can be moved around and minimalized, but nothing else.
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I've already spent three hours digging through the forums instead of studying so any help is appreciated.

I am also having this problem. Did you find a solution?

How can I fix Adobe Digital Editions from crashing on opening?

I open Adobe Digital Editions it says "Verifying Documents" after a minute or so it crashes. What can I do?

Ain't supposed to do that - and doesn't in a lot of installations.
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What anti-virus and firewall if you're on a PC? What version of the
software? Did you register with Adobe before downloading the software and
installing it?
All of these factors will be important to answering your question. If
you're a Windows person, then the anti-virus settings could be causing a
problem. If you didn't register with Adobe before installing the software,
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==============

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I have been using ADE to read library ebooks, and the 2.0 version has never worked for me- I have always got the error message "Adobe digital editions has stopped working" as soon as I try to open it. I have been using the older version 1.7.2, but now it will no longer let me use this version and forces me to download an upgrade. I have tried 2.0 and 3.0 and both get the same error message. I have tried reinstalling and allowing through my firewall but I still keep getting the message. Does anyone know how I can fix this please??

When you open the ADE 2x/3x, It tries to load the books' details from the "My Digital Editions" folder (in "My documents") for the library view. If any of the book is corrupt, It fails to open correctly.
I am guessing this is the issue.
Can you try the following:
Backup the "My Digital Editions" folder and then remove this folder.
Now open the ADE. Hopefully, It will work.
If it does, you can open the books from the Backed up folder.
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I am running Windows 7, ADE version 1.7.2.1131.I just checked my computer is activated
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I cannot get digital editions to open, all I get is a window stating the Windows is checking for a solution, and of course they have not provided one. HELP, I have several downloaded books that have a limited time availability that I have not read. The program was fine yesterday

When you open the ADE, It tries to load the books from the "My Digital Editions" folder (in "My documents"). If any of the book is corrupt, It fails to open correctly.
I am guessing this is the issue.
Can you try the following:
Backup the "My Digital Editions" folder and then remove this folder.
Now open the ADE. Hopefully, It will work.
If it does, you can open the books from the Backed up folder.
I hope it helps.

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Summary: I tried to download several borrowed ebooks from the overdrive library. And I got an error message. The error message was the same for each ebook I tried.
Steps to reproduce:
1. I click download.
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The Error message was:
Adobe DRM Error
System: 5
State: 4
Class: 400
Code: 19
Message: Error on response from server.
Scroll below or view error.log for more details.
Adobe DRM client Error: 419
The voucher for this document has already been fulfilled or the ETD file is no longer valid.
Server Code: 410
410 Gone
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http://207.54.136.76/fulfill/ebx.etd ?action=lend &orderid=851614160483857 &bookid=ContentReserveID:C1A97426-FDFC-4C66-B4B3-33ED4FAF5E34-50

Well the error is pretty self explanatory. The system believes that you have already downloaded the book, and won't let you do it again. If this is in error I suggest that you talk to the library that you got the book from to see if they (or more likely their source), can reissue the download link.

Adobe Digital Editions does not turn pages

I installed Adobe digital editions 3. No matter what I do it does not turn pages!!! I have checked all FAQ but there is no answer to this errror. the turn page symbol arrow is not even highlighted. Can somebody help please?
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I have the same problem. (Windows 7 and Adobe Digital Edition 3.0) and it won't turn pages, not unless, I select turn page and then toggle between "Maximum" and "Restore Down." It works, but it's not convenient by a long stretch.
And it's hard to get Adobe to support software when it's being given away free, or at least I haven't been able to get anyone at Adobe to pay attention to this problem.
Cheers,
Peter

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Please follow the below steps and check:
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3) On your tablet open the book from your SD card in your ereader.
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Please help!

For others that have this problem, deleting/renaming the "My Digital Editions" folder under my documents solved the problem, it is downloading books correctly now.

Help - digital editions freezes at "verifying document" ?? what next

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