Help! Digital vault set up problem

Signed up for the digital vault yesterday and was warned that the first download would take some time - 6 hours later it still hadn't finished - I stayed patient as wasn't sure what to do.  It finally finished but it doesn't appear to have been successful and I have no clue as to what to do now.  HELP! 

Nanaky, thank you very much.
It has worked. Now my Digital Editions table performas as usual.
Interesting your remark, - I would not know that the existing file of the previous set up, is interfering in the new installation.
Again, I'm very pleased having received that simple advise, but the key procedure for further downloads!
My best regards from Barcelona.
Harro

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