HELP. DNG CONVERTER 8.3 or 8.3 WON'T WORK ON WINDOWS 7

I have tried downloadind both versions and niether one will work. I can download the file but when it comes to installing it says it has installed. So click on it to open it and it does the same thing again.I've tried the suggestions that I found in an earlier post but hasn't solved it.
Would be very grateful for any help,
I am about to pull my hair out
Thanks

If you go to the download folder all you are doing is running the install package. If you are on a Mac you need to go to your APP"s folder and if the DNG icon is ther then it has been installed. Double click the icon and the program should open.
Next step, the DNG converter is a stand alone application and the only function that it can perform is to convert raw files to a dng format. The DNG converter cannot open files or do any edits etc. When the program is open you have to select a folder that contains the raw files you wish to convert (the folder not the files,) Then when you select the convert option a dialog box with options will popup and you can make your selections and proceed.
A word of caution if you are not sure about what you are doing do some more research before proceeding. One thing for sure do not select the option to delete your original raw files. The process is not reversable, when you have gained some experience and are certain you do not wish to keep your original files you can decide then to delete. Not something I would wish to do, just my choice.

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