Help does not work in photoshop elements 12, WHY??

I just installed photoshop elements 12, none of the selections under HELP will work, I keep getting a message that “there was an error launching the default browser and to reinstall elements. I have done this 3 times and installed updates, HELP still does not work. I called customer support and was told I would have to pay to get support with defective software???? How do I get the help functions to work? John Borden

Perhaps the problem is with your browser. If this is a windows machine, maybe you have changed the default browser to FireFox, Chrome or something else and maybe you have modified the browser with add-ons, etc. If so, what I would do is load Internet Explorer and update it; then I would go into the browser's settings and mark is as the default browser. Close it and reboot the machine. Then try the Help file links again and see what happens. If this doesn't work, I don't know what else to suggest, at the moment. My default browser is FireFox and it works OK with PSE 12, but what works on one computer doesn't necessarily mean it will work on another. Good luck.

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<Removed by Moderator>

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