Help!  Don't know how to change security question

Apple told me I needed to change my p/w.. No big deal right? Uh big deal  since I don't remember the answers to my security questions, it has been 4 years since I created the account and it has never been an issue before.so how do I change p/w?

You will need to get your security questions reset. If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (they should also be able to reset your password if your current one doesn't work)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • HT5312 I don't know how to change my questions for my Apple ID

    I don't know how to change my questions for my Apple ID

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Help - don't know how to change this...

    Being a novice with my BB curve I keep playing with it to learn and this morning I went into contacts and had the option of "personal or business"; I clicked on personal and now can't get to my contacts because there is nothing listed uder "personal" and I don't know how to change it back plus I must have saved the numbers to the phone because it says my sim is empty and I didn't keep records of my numbers OMG HELP PLEASE!!!!!!!!!

    Mate, just found this in another thread and it worked!!!!!
    See how you go!
    Hello,
    I managed to fix it this way:
    Settings > Mail, etc - remove your iCloud account
    Settings > iCloud - check iCloud account is removed
    Settings > iCloud - add your account using the e-mail address you want to use (I wanted @me but was getting the .mac error because I set up my account in 2007 with a @mac address, so I added with @me address)
    let it do its thing
    Settings > iCloud > Account - my Apple ID shows as @mac but when I scroll down my 'Mail' shows as @me and I am able to send e-mails again!
    I hope this helps you guys out. I think it would be great if Apple would allow people to merge their @me.com and @mac.com addresses into one of their choice to avoid confusion both for us and their servers! I also had iMessage trouble because of this.

  • Anyone know how to change security questions

    SSomeone please help. I don't know how to change my security passwords / questions when I try to buy something

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114885)

  • I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?

    I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
    I want to buy an app but I can't without these answers

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • I forgot the answers to my security questions so I went to my account to change them, but the email account they send the security info to no longer exists and I don't know how to change it. Can anybody help me?

    I forgot my answers to my security questions so I went to my account to change them, but the email accout that they send all the security info on how to change them no longer exists and I don't know how to change that email with knowing my security question. Can anybody help me?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122370)

  • I have clicked on to a app and now my apple store app is Spanish andi don't know how to change it back can any one help me?

    I have clicked on to a app and now my apple store app is Spanish andi don't know how to change it back can any one help me?

    Change App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3.Tap "View Apple ID"
    4. Enter your user name and password.
    5. Tap "Country/Region."
    6. Tap "Change Country/Region"
    7. Select the region where you are located.
    8. Tap "Done".

  • Preferences for HP Envy 5530 All mine are locked don't know how to change to get them unlocked

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    This might happen if you are not logged in as the administrator. Does this still happen when you are logged in as the administrator? 
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  • HT1918 don't know one of my security questions, how do i get the info?

    I don't know one of my security questions, how do i get the info?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • I don't think I signed in with the right button for my connection.  I don't know how to change it

    When I tried to connect I think maybe I used the wrong password and it won't let me connect.  I don't know how to change it to see

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  • How do I change the default apple ID that's displayed when buying or updating apps? Mine is defaulting to a no-longer-existing ID, and I don't know how to change it.

    How do I change the default apple ID that's displayed when buying or updating apps? It's currently defaulting to a no-longer-existing ID, and I don't know how to change it.

    Any apps you purchased with the no-longer-existing ID will always have to be updated with the password to that account, you cannot merge account purchases.
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  • When I use Photoshop CS 6 to edit video, I don't know how to change video speed after I converted the clip to smart object?

    When I use Photoshop CS 6 to edit video, I don't know how to change video speed after I converted the clip to smart object? The clip color turns purple and it only allows me to add motion but not change the clip duration and speed anymore.

    Thanks for the reply and as a work around method I used the Photoshop to do all the adjustments then export the video to iMovie to finish the final cut. I also have a problem to paint or clone on a blank video layer created in Photoshop. It tells me the time is beyond the target frame time, I don't understand the message. Can you explain to me what did I do wrong? Thanks a lot!
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  • I wanted to purchase an item on my iPad and I was redirected to the US store, now I don't know how to change back to the Tanzania store, which is the store my account is linked to.how do I change back?

    I wanted to purchase an item on my iPad and I was redirected to the US store, now I don't know how to change back to the Tanzania store, which is the store my account is linked to.how do I change back?

    Change your country on iPhone, iPad, or iPod touch
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    Tap your Apple ID.
    Tap View Apple ID or View Account.
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    Tap Change Country or Region.
    Tap the Store menu and tap your country.
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    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
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    http://support.apple.com/kb/ht6119

  • I changed the language from english to arabic on mini iPad by accident and I don't know how to change it back

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  • How to change security question

    how to change security question in apple id. I forgot my answers. Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124195)

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