Help downloaded IOS 7 and my phone had been frozen on the install
help downloaded IOS 7 and my phone had been frozen on the install with the progress bar not moving for over 12 hours. nothing happens when connected to itunes and a hard restart just takes it back to the same point in the install
You are going to have to connect the phone to itunes on a computer and do the update from there. Once you complete the update vie computer it should erase the partial downloaded info that your iphone has made
Similar Messages
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So I just downloaded iOS 6 then my phone turned off and not it won't respond to any buttons I press. Please help ASAP!!
I also have this problem, having started the update with the iPhone connected to my laptop.
However, when I plug in the iPhone to the ac adapter instead of my laptop, it turns on, directing me to swipe to go to the next the step. The next step, however, tells me to connect to iTunes by USB. So, same dilemma. Has anyone figured out how to get past this? -
Downloaded late set iOS 7 update and it's been just showing the iTunes icon and charger indicator with arrow for the last 7 hours, is this normal? How long before phone reboots
That means something went wrong with the update and the phone is in recovery mode.
Connect it to your computer and use iTunes to restore it.
~Lyssa -
After the error occured, my phone was stuck on the apple logo with the loading bar below it. I cannot restart it because my power button is broken, and it will not be recognized on my iTunes. Any help how i can get my phone off or back to working again?! HELP PLEASE!!!
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
Be sure to make an appointment first... -
I attempted to update my iPhone 4 from ioS 5 to ioS 6 from iTunes on my laptop using Windows 7 OS, I had downloaded the new ioS 6 and started the update on the iPhone 4 and everything seemed to be going routine until the phone had been going thought what I though was the update process, when an error window opened up and it said that an error had occured and the iPhone 4 could not be updated. I have never had a problem like this before and it caught me off guard and I did not note all the information in the error window, but it did not appear to indicate anything other than that I would have to abort the update and did not think it would be that big of a problem. I tried to disconnect the phone and was going to do the update at a different time when I could investigate what the problem was. However I could not get iTunes to recognize the iPhone 4 after this and still cannot. After rebooting the laptop a few times and also trying to reset the phone a few times as well, I just have a dead phone. The iPhone 4 just has the image of a USB cable with an arrow pointing to an icon for iTunes. I have tried to get iTunes to recognize the iPhone, but cannot get it to. I am unable to do anything else with the phone. It seems like the phone is in a state where it does not have enough software loaded to do anything or I don’t know how to get it to. Any suggestions how I can get my iPhone 4 back into service. Note: iTunes still recognizes my iPad and iPods, so iTunes seems to be okay to me. Craig
I had this problem on my iPod Touch 4g. Just press the home and sleep button. Wait and it will give an iTunes and cable logo. Now you can put in DFU mode (Hold Sleep and Home button 10 seconds and then release the power button kand keep pressing on the home button.) Now you will be able to restore it in iTunes.
If you didn't sell it in al this time -
Just downloaded IOS 6 and it disabled my favorite game, Bubblets Tllt. Restarted and no luck. Tried to download new app and it is gone. Tried to download from website off Safari and message it is no longer sold in the US. Please help. Apple owes me for the cost of this app. Plus Google Maps is infinitely better and that the download kicking it off makes me want to buy an android. And I am not alone is resenting this meddling in my right to keep what I originally purchased. What are they thinking?
hi Bern
Firstly welcome to Crowd Support
The Australian Communications Industry Forum (ACIF) Credit Management code states that Telstra must perform s credit assessment when a customer is applying to us for credit.
For our Credit Assessments to be passed there are many factors of information considered to determine if the Credit Assessment is satisfied.
There are many reasons why a Credit application may be declined, and one of the most common is due to the new Customer not having any previous history with Telstra.
While this may be frustrating for you, in the circumstance of a Mobile Phone contract being involved, we really do need to be sure that we have the correct billing information, up to date contact details and also viability to pay bills on time.
There is a process where this decline decision can be disputed, and I would be more than happy to lodge this dispute for you if you could provide me with some information.
I will send you a PM so that we can work together offline to lodge this dispute.
Lindy
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so i was downloading ios 7 and it turned my iphone off and now it say i need to plug into itunes help please
you'll need to use itunes to get your phone out of recovery mode, restore with itunes
http://support.apple.com/kb/ht1808 -
Downloaded IOS update and now my phone is dead and won't come on.
Downloaded IOS update and now my phone is dead and won't come on. Any suggestions?
Now I have the phone on and I can see the screen (held down the power and home buttons), but "slide" won't work so I can use the phone.
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I just downloaded ios 7 and now my phone won't open, anyone know how I can open it?
I downloaded ios 7 and at first my phone worked fine, I locked my phone and now I cant unlock it even though when someone calls the phone rings. Does anyone know how I can fix this?
Hello there, Mark2s.
The following Knowledge Base article offers some great steps for troubleshooting your issue with charging your phone:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!
Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H. -
i cannot open my iphone 4s after download ios 7 and backup Itunes from Iphone to my PC. i cant restart my Iphone now. please help me.
Hello nguyendexter2012,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Best of luck,
Mario -
I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours I have an Iphone 5S
Hold down the home button and the power button for about 25 seconds or until you see the apple logo. Thats a hard reset and it should restart the phone and bring it back to the slide to unlock.
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i downloaded ios 7 and when it asked my passcode to get into my phone I typed in the passcode I was using and it won't let me in.
Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I downloaded IOS 8 and I cloud drive has been upgrading for 2 days anyone can help me
I Downloaded IOS 8 and the I cloud drive has been upgrading for two days can anyone help
Hi there,
You may want to take a look at some of the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W. -
I went to download iOS 7 and it tells me there is an activation error.
i went to download iOS 7 and it tells me there is an activation error. it keeps saying im noy registered as a developer. what the heck? i cant even use my phone anymore.
I had this same issue with my iPhone 5
First make sure you back up to the icloud
Second plug into power
Third keep tryng it will eventually take
Hope this helps
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