Help...downloaded new version of itunes...and now I cannot connect
I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.
Similar Messages
-
I downloaded new version of Itunes to my ipad2 and now I can't find sync button. There is nothing down the left side to pick device, etc. The screen is completely blank. Help
if your using windows, try this.
-
Downloaded new version of itunes and now it will not open on my Macbook
downloaded new version of itunes and now it will not open on my Macbook
downloaded new version of itunes and now it will not open on my Macbook
-
I down loaded the new version of Itunes and now it will not allow me to purchase music. I have alidated my account information many times. Now it keeps asking me to do it over and over again.
I have had my account for a long time.Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screenexactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me -
just installed latest itunes to my laptop, and icon is on my homepage, but when i try to load it up, i get this message ,The File "itunes Library.itl" cannot be read because it was created by a newer version of itunes! Ive tried uninstalling it then installing again but nothing, ive ran scans on both itunes and quicktime to see what the problem is, and i just keep gettin this message! how do i fix this ANYONE please!
The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?
Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.
-
I installed a new version of iTunes and now...
I installed a new version of iTunes and now it doesn't recognize my phone. The phone software is up to date and working normally, but I would like to sync my phone and can't. Every time I plug my phone into the computer, which worked fine before the new iTunes software, my phone asks me "Do you trust this computer?" I have restarted my computer, and that didn't help. Also my computer will not recognize my phone, to download pics, after I've activated iTunes.
Thanks for the help!found a solution for anyone else looking for it.
http://support.apple.com/kb/TS1538
everything is working now...*phew* -
I updated to a newer version of iTunes and now my ipod touch does not show up as a device in iTunes. There is no 'Devices" category on the bar at the left
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
I downloaded the latest version of iTunes and now I cannot play the songs in order. It will skip around or just stop playing the song currently playing when it is finished. I just want to play an album from start to finish. The shuffle feature is turned off.
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
-
I updated to the new version of Itunes and now I can't sync my ipod or iphone. It's not recognizing either in Itunes, but both are charging. How can I get Itunes to recognize my devices (that have always been recognized until this latest software update)?
Hi there bowlerinager75,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you described, where your iOS devices are no longer recognized by iTunes on your PC.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason -
A friend downloaded music from his computer and now I cannot connect to WIFI
A friend downloaded music from his computer and now I cannot connect to WIFI
A friend downloaded music from his computer and now I cannot connect to WIFI
-
I downloaded the new version of itunes and now my ipod cant sync
I recently downloaded the most recent version of itunes, and now all my playlists are gone and when I try to sync my ipod it says that all of my music will be deleted because my ipod is syncd with a different library. I am afraid that this means that all my playlists will be deleted, and I don't want to have to go through all my music and make new playlists. I just want to keep what I have. How can I do this? Can I get rid of this version and go back to the one I had? Is there a way around this problem?
Hello, srg60.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I downloaded the new version of iTunes and now my iPod will not open in iTunes
I recently downloaded the new version of iTunes and not my iPod will not open in iTunes
Hello, srg60.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I downloaded a new version of iTunes and now Firefox won't open iTunes
I loaded new version of iTunes and Safari. When system restarted - iTunes won't open. I deleted Safari - still no go.
I'm having this issue as well. Anytime I click on items that would normally open in Itunes, it tells me I need to install Itunes. I've uninstalled/reinstalled Itunes to no avail. In looking in Firefox's preferences, there's no reference to Itunes in the Applications tab.
-
I tried to install the latest vversion of Itunes and now I cannot open it because it says this version is corrupt and I should reinstall it. I have no idea what to do. Any help will be appreciated. Thanks
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
I just downloaded the recent version of itunes and now am unable to print a playlist for the jewel case.
I just wanted to post that I found my I-pod cache file and deleted it and now synchronization works fine, so no need for anyone to post an answer to this. Thank you very much.
Maybe you are looking for
-
How do I zero all data on Time Capsule?
I just got the new 2TB Time Capsule and I want to get rid of my previous 1TB one, but I can't figure out how to zero all data on that disk, and I of course don't want to sell my Time Capsule to a stranger with sensitive data on it. Does anyone know h
-
How to set the NLS in ADF for a session?
Hello, Is there a built-in way to set the NLS parameters (Oracle-specific Date Format, Language..etc..) for the current DB session in ADF? thanks.
-
Business Rules Framework (BRF) with Access Controll V10 (ERM and CUP)
Hi Experts, where can I find some information about the usage of BRF with respect to Access Controll (especially ERM and CUP)? Thanks in advance and best regards, Marlen
-
210-4125 will not boot when windows 7 x64 is installed
i have posted this problem a while ago "210-4125 will not boot when windows 7 x64 is installed" hoping that some one new might have had the same problem HP.......................................HP MINI PC 210-4125 model .............................
-
JTable: renderer problem-urgent
Thanx "pasteven". That url is too good. I wrote my own renderer for each cell in JTable that uses JCombobox for rendering purpose. But when i select an item in that combo box, some times renderer is not setting the selected item in that combobox. Som