Help... downloading a picture message

says service not activated when im trying to download a picture message from a friend but i can send one to them.. why cant recieve theirs?

    Good afternoon lawnranger22-
Thank you for taking the time to visit our community! Lets get these picture messages working for you. Does this happen with a specific contact on your phone? Are you able to send them pictures like normal? Please ensure you are using the built-in messaging application, and that the messages have not reached their limit per thread. You can check this under Messages > Menu > Settings. Keep me posted!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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