Help downloading elements 12

I purchased Elements 12 download.  Can't access it on my computer.  Can't get help from Adobe without paying for it?
Have always purchased the software in the past, now I can't do that and this is a joke.  Very frustrated.  Can someone help?

try downloading and installing software from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
you can put your serial number while installing the software

Similar Messages

  • Help downloading Elements 11 to MAC with OSX 10.6.8

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    I went back and checked my order and it says that I purchased a download for Windows.  Therefore the installer was for Windows.  I pointed this out to someone at Adobe and was told to fill out a form for to exchange what I purchased for the product on a different platform.  But that set for a week and nothing happened.  When I asked about that, I was told there was only a single version of Elements 11 for both Mac and Windows.  That appears to be true, but for some reason the version I purchased included the Windows installer and is labeled as an upgrade for the Windows version. 
    Please tell me what to do so I can download the upgrade for the Mac version.   Thank-you in advance.

  • Need help downloading elements 10

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    I have downloaded Elements 13 - but when I go to Set-up it initialises the installer, I then say I have purchased and it asks me to sign in. But when I put in my password - I just get four boxes going round in a circle. Can you help ?

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  • I AM TRYING TO DOWNLOAD ELEMENTS 12 ON TO A NEW COMPUTER. I HAVE A SERIAL NUMBER. SOMEONE WAS MEANT TO PHONE ME YESTERDAY TO HELP. WHAT CAN B DONE?

    I AM TRYING TO DOWNLOAD ELEMENTS 12 ON TO A NEW COMPUTER. I HAVE A SERIAL NUMBER. SOMEONE WAS MEANT TO PHONE ME YESTERDAY 18.06.2014 TO HELP.
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    What problem are you having downloading that you need help with?
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    Photoshop/Premiere Elements 12:
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  • I have purchased a different computer and I need the link to download elements 12 on it. I feel like I have tried everything.... HELP!

    I have purchased a different computer and I need the link to download elements 12 on it. I feel like I have tried everything.... HELP!

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    When downloading Elements 13, how do I get the option to choose between the 32 and 64 bit versions? I am automatically getting the 32 bit version which is no good for my operating system.

    Afraid that doesn't help. I have successfully gone through the installation process, however it automatically installs the 32 bits version. My operating system is 64 bits and I get the message to download the 64 bit version, but when I try to reinstall I cannot see any page that gives me an option for which version to download.

  • Hi! I work with Photoshop/Premiere Elements 10 on my snow leopard (10.6.8) without problems since years. Now I want to move over to the new MacBook Pro (and lion 10.7.5) but only Photoshop runs on it, every Premiere version (I downloaded Elements 12 and f

    Hi! I work with Photoshop/Premiere Elements 10 on my snow leopard (10.6.8) without problems since years. Now I want to move over to the new MacBook Pro (and lion 10.7.5) but only Photoshop runs on it, every Premiere version (I downloaded Elements 12 and further more) stops installation and shows Installation ERROR: ASU has quit unexpectedly, Media DB Error: 18. Please help!

    run the cleaner and retry installing per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • I can't find where to download elements premier 11 onto my new computer?

    I can't find where to download elements premier 11 onto my new computer?

    JODY
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    1. Have you purchased Premiere Elements 11 and/or 12 and do you have a purchased serial number for either?
    What computer operating systems are involved - old and new?
    2. If you purchased an online download of either product from Adobe, you should be able to download these files from
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    Contact Customer Care
    If you did not purchase any of the installation files from Adobe, then this should not help.
    3. If you have purchased serial number but cannot file installation files or disc anywhere, you can download and install installation files for Premiere Elements 9, 10, 11, and 12 from the following web site. They are tryouts into which you can insert your purchased serial number and then make that your working program.
    This is the link to the Premiere Elements 11 tryouts
    Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
    This is the link to the Premiere Elements 12 tryouts
    Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
    With either of them, you have to read the Note: Very Important Instructions and follow them carefully otherwise you will end up with an Access Denied message.
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  • I am trying to download Elements 12. I've downloaded the two parts on your web site but when I run the second part it comes up with a message saying 'The file archive part of Adobe Photoshp Elements 12 is missing...'. What shoudl I do?

    I am trying to download Elements 12. I've downloaded the two parts on your web site but when I run the second part it comes up with a message saying 'The file archive part of Adobe Photoshp Elements 12 is missing...'. What should I do?

    Hello
    I’ve managed to get it to work now but not as straightforward as I’d have liked and difficult to find out how to get help.
    Rory

  • Download  trial version of Photoshop elements 11 seems to  downloading elements 10

    I am trying to download the trial version of Photoshop elements 11 but it seems to be downloading elements 10?  help please?

    Where from are you trying to download the installer. The official download link for the PSE11 is http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us

  • Downloading Elements 9 to a G4 PowerBook

    Hi,
    Can anyone help please!
    I am unable to download Elements 9 to my PowerBook G4 - I keep getting the message that the installation is not supported on this architecture!
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    FerrierKnight

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  • HELP WITH ELEMENTS 12 AND CAMERA RAW

    Hi!!!
    I have just downloaded elements 12 under trial. I was trying to open a sample image in cr2 format from my 70D - but it says that my camera raw is out of date. How do i update it?
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    Direct Updates
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  • I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

    You might be using the wrong number.  Try chat for some help:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Help With Elements 12 Organizer

    I just downloaded Elements 12 and was downloading files to the organizer.  The last file I downloaded is full of duplicates of some of the files I down loaded and dups of many of the files i have yet to download.  I tried to put the folder back but it took all of my single downloaded folders also.  Is there a way to put those pictures back without messing up everything I already did?

    Hi,
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    Click on the New button (top right)
    Give it a name like Dummy or Test and click on OK - that should create & open a blank catalog
    Brian

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