HELP! Droid won't turn on

I've had my Droid since January (it's now October) and in the past maybe 2 months it has started "freezing" on the black screen or turning off on its own and would only restart with a battery pull.   This morning I got up to find it frozen in this black screen state but even with numerous battery pulls, trying to plug it in just in case it had died over night, and more battery pulls, it refuses to turn on!! What is wrong with my phone and what do I do about it?  I can't go around with no phone waiting for a replacement, if they will even cover one.  Has anyone else had this problem?  Please help!

This is a system error in the phone. Once you perform a factory reset it should resolve the problem. The steps are listed below:
1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)
2. Screen will show a Android with a triangle with asterisk
3. Let Go of Home Button and Power
4. Press Search Button (Far Right Button)
5. A blue menu will show at top of page, scroll to Format Device
6. Select Yes to verify
7. Allow format to complete (Information at bottom of page will go through a few steps)
8. Once Format is complete Blue Menu will show at top again, select Reboot
9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)
Your contacts are automatically backed up by Google and Backup Assistant so the only thing you will lose are you email accounts. 

Similar Messages

  • Droid won't turn on

    Over the last few days, I've been having a ton of problems with getting my Droid to charge--mostly it just seems to not recognize the charger (I've tried the one it came with as well as my car charger).  Since I haven't been able to charge it fully, it finally ran out of battery a little while ago... and now I can't get it to turn on at all.
    I already ordered a replacement and it should be here tomorrow, but is there anything I can try tonight to get it to turn on?  (I was in the middle of backing up a bunch of text messages.)
    What are the chances that this is a battery problem, and that the replacement won't work properly because it will be the same battery?
    And finally, can I still do a factory reset if the phone won't turn on?  I will have to return this phone and obviously I'd like to wipe it before I do so.
    Thank you!!

    well, if the phone won't turn on, then you really cannot do anything with it.
    however, it very well could be a battery issue.  here what I would suggest:
    make sure the battery is in the phone properly and plug the phone into a wall outlet (not a computer).  let it charge for at least 2 hours.  you should eventually see the battery pop up on the screen.  after about 2 hours, it might automatically turn on and boot up.  if not, then try turning it on.  if you get a little anxious and want to try to turn it on before the 2 hours is up, that will be fine, nothing will explode or break (just leave it plugged in though)
    if that fails, then try taking the battery out and plugging the phone in the wall and then turning it on (after waiting a few minutes).
    if that fails, then when you get your new phone, charge that battery all the way up and then place that battery in your old charge.  if the phone then boots up, the issue was with the charging port and not the battery.
    once you get your old charge back up, then you can do a factory rest.
    hope this helps.

  • Help!  Won't turn on, just happened over night.

    My airport extreme has been working fine.  Last night I used apple software update, only thing different then most nights.  This morning I noticed the internet was down, went to the airport extreme and it won't turn on.  No power, no light, no nothing.  The surge protector it is plugged into has all the other attached gadgets working just fine.
    Thanks for any suggestions on saving this.

    It would be logical to check the power supply "brick" to see if it is delivering the 12 volts that it should be doing if it is working correctly.  Radio Shack sells battery powered voltage testers for $10-12. Its a handy item to have around the house if you don't have one already.
    If the power supply checks out OK, your best bet is going to take both the power supply and AirPort Extreme to an Apple store to let them have a look.

  • Help, MBP won't turn on!

    so today I went to install the newest java update, and after installing it, i restarted it, however when i went to restart it, it all went black, but the backlit keyboard stayed on for a long time, then eventually turned off. now, no matter what i do, it won't turn on. the magsafe power adapter's light is now dim green, i noticed people's suggestions to try the system management controller, which i tried, but it still won't turn on at all. i have a lot of important work on it that i have deadlines for, so does anyone have any suggestions to get it up and running again? it's still under warranty, but i'd like to get it running so i can back it up again since it's been a couple of weeks since i've backed it up, even if i have to have it replaced or something.
    also it's the 2011 intel quad core i7, 2.2GHz
    thanks in advance!

    Hi...
    I'm going by your profile..
    Since you are running Lion v10.7.3 you can use Lion Recovery to repair the startup disk if necessary and reinstall the Mac OS X.

  • Please Help Phone Won't Turn On!

    I've had my iphone 3G since it came out and it hasn't really given me any problems. Starting Tuesday night it started doing this weird thing, the screen turns white then black and it won't go back on until it turns itself on. Sometimes this lasts longer then other times. Apple told me they would give me an appointment to go to their store. But today for some reason the phone won't go on at all. Please somebody I really need help. Thanks!

    Have you tried a reset:
    Page 34 of the manual:
    "Reset iPhone: Press and hold the Sleep/Wake button and the Home button at the
    same time for at least ten seconds, until the Apple logo appears.
    For more troubleshooting suggestions, see Appendix A, “Troubleshooting,” on page 131. "
    http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

  • Droid Incredible 2 won't turn on or charge.

      I have had this problem before, right after I got the DINC2. Yesterday, I wanted to take out my memory card to save pictures on my computer via a usb card reader. I turned my phone off by pressing the power button and selecting power off. I removed my battery, and then removed the memory card. After transferring my pictures, I placed the memory card back in the DINC2, and placed the battery and cover back on the device. I pushed the power button, and NOTHING. The phone won't turn on. I plugged it in to the charger, and the amber light won't even come on. I thought it might be the charger, so I used the USB cord attached to the computer, and still no charging light. I have removed the battery overnight, and just let it set. When I reinstalled the battery this morning, still nothing. The charging light does not come on, and I can't power up the device.
      I had this problem before. I had let the battery run down to nothing and the device powered itself off. Same scenario, the charge light would not come on when plugged into the charger, and I couldn't power up the device. I left the battery out overnight, and the next morning the device still wouldn't power on. I placed the phone in my car, and plugged in my car charger. After a few minutes, the amber light came on, and I was able to power up the device. This, however, did not work this time. Nothing I try helps.
      Is this a common problem? How should I go about getting this resolved?
      Thanks,
      Brian

    Hi Brian,
    It must be frustrating not being able to power your phone on. I checked my resources and this is not noted as a known issue with the Droid Incredible 2. Since you are not able to power on the phone, there is nothing we can troubleshoot by phone. I recommend to bring your device to a Verizon Wireless store for a hands on evaluation. You can find a Verizon Wireless store near you by entering your ZIP code at vzw.com/storelocator online.

  • DROID ULTRA won't turn on

    I have had my Droid for almost a year now and now it won't turn on.  The green notification light is on though.  I have held the power and down-volume button down for about 2 minutes and it worked for a second however it quickly turned off again. HELP ME PLEASE!

    C.Meshele, I can understand how we need to get this fixed ASAP. I want your phone to be up and running without any issues. Is there any kind of physical or liquid damage to the device? Have you tried to press and hold the power down button for a good 10 seconds while the phone is on the charger as well as off the charger? Please keep us posted.
    KevinR_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • [Help]iPhone 5s screen won't turn on / won't play sounds

    Hello, my name is Bryan.
    I've got a problem with my iPhone 5s. I opened my iPhone to fix an issue with the home button (Watched a guide on youtube on how to achieve this), and I connected everything as it is supposed to go, my home button is working but now my screen won't turn on or the phone won't play any sounds. I know the phone it's on because I can connect it to the computer and the computer recognizes it. Also, I tried calling it, and it rings on the phone I am calling from, but my iPhone simply won't play any sounds...
    I am also sure the phone is not in DFU mode.
    Any help?
    Thanks in advance,
    - Bryan

    It won't even vibrate or do anything, but it's on.

  • HT5957 Updated my phone with iOS 7.0.2 and now my phone won't turn on. The only thing that it says on the screen is to connect to itunes. I connect it and try to restore it but it says it was corrupted and goes back to the itunes screen. HELP!!

    I updated my phone with the new iOS 7.0.2 and now it won't turn on. The screen says to connect to itunes and so I have. I have gone through the recovery mode and everything but a message saying the recovery was corrupted keeps popping up. I am scared this new update crashed my phone. Please Help!

    Hi there briana_webb82,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    -Griff W. 

  • Tried charging my 2009 MacBook Pro but the green light won't turn on and now my computer won't turn on (it was working right before I attempted to charge it!) what do I do????? Even tried using another charger I had for it and nothing! Help

    Tried charging my 2009 MacBook Pro but the green light won't turn on and now my computer won't turn on (it was working right before I attempted to charge it!) what do I do????? Even tried using another charger I had for it and nothing. No green light. Computer turn on. Now what??? Help!

    QUOTE: "No green light. Computer turn on."
    What? so were you able to turn on the computer with the new plug? does it give you any other light? amber/orange light?

  • I accidentally dropped macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!

    I accidentally dropped my friend's macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!
    I tried to turn it off and it didn't work... and I held on to the shift key too and it still doesn't work..
    Please help me..

    Accidental damage is not covered under Apple warranty.  And it seems there is much accidental damage.  Only a Genius Bar tech looking at it can tell how much it will cost to repair.
    Cost to repair will be high, I suspect (though Genius Bar will confirm/deny.
    There is no gentle way to say this sir/ma'am ... someone will need to pay for your friend's MBA repairs.

  • I have a new ipad.  I can't get support without my serial number.  Ipad won't turn on.  I ordered it from Target so I have no receipt.  I can't get telephone help without serial number.  What to do?

    I have a new ipad.  I can't get telephone support without my serial number.  The ipad won't turn on.  I order it from Target and there is no serial number on the invoice.  How can I get telephone help without serial number?  Please help!

    The Serial Number is on the back of your iPad.

  • Hi my ipod touch 8gb won't turn on just get the apple sign in middle of screen and my laptop also can't find my ipod wen i plug it in? any help would be greatly appreciated thank you.

    hi my ipod touch 8gb won't turn on just get the apple sign in middle of screen and my laptop also can't find my ipod wen i plug it in? any help would be greatly appreciated thank you.

    OR use this method
    1. Press-hold the Home button (big circle below the screen)and the Sleep/Wake button (on top of the iPhone) simultaneously.
    2. Continue holding both buttons (Ignore the"Slide to power off") until the iPhone shuts off and begins to restart.
    3.You may let go when you see the silver Applelogo.
    Thats all Folks!!

  • IPod touch 3rd generation crashed while updating, and now it won't turn on, and it wont charge or be recognized in iTunes; it's been like this for 3 days now. Please help,..Thanks!

    iPod touch 3rd generation crashed while updating, and now it won't turn on, and it won't charge or be recognized in iTunes because it's completely dead; it's been dead for 3 days now. I've tried pressing home/sleep buttons for reset but nothing works, I've tried using different usb ports to charge it, but nothing seems to work. Please help asap. ...Thanks!(:

    After charging the iPod for half an hour, see if placing the iPod in recovery mode will allow iTunes to see the iPod so you can restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • Ipod not identified by PC, won't turn on, got sad thing, help

    I got big problems. I plug my ipod into the computer as usual and the ipod isn't identified, it's not in itunes either. Also, it won't turn on, tried resetting it and all that stuff on the support site. It's got that sad icon, which is the hard disk problem thing or something, anyone know a solution. I've got a 30g video, just so you know

    See these troubleshooting articles.
    Sad iPod icon.
    What does this picture on my iPod mean?
    PC doesn't recognize the iPod is connected.
    Folder and ! error.
    Try to restore it in disk mode.
    Putting iPod into disk mode.
    This icon is usually indicative of a hard drive problem, and if none of the above help, it will need service.
    You can arrange online service here.
    Service request.

Maybe you are looking for