Help, dropped my phone a while ago and it wont turn on.

It was fully charged before it fell and now the only way it turns on if its connected to the wall outlet. Also, when it turns on, it stays stuck on the apple logo.

Try reset, restore.  If that doesn't work, have your iPhone checked by Apple or an AASP.

Similar Messages

  • I reset my phone a while ago and  it asked me the apple id used to set up the phone. if i reset it again will it ask me for the id i originally used to set up the phone or the one i used to set it up after i reset it?

    idk the old password anymore

    Hi addymarie15,
    From your description, it sounds like you may be talking about the Activation Lock function of iOS 7. If you are going to reset or restore your iPhone, you may want to turn it off temporarily. You may find the following article helpful:
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/ht5818
    Regards,
    - Brenden

  • My ipod wont turn on and ive had it plugged in for a while now, and it wont turn on or anything and itunes keeps freezing, what gives?

    i need help. and answers

    Try a hard reset and go from there.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • My iPhone 5 crashed while updating and now wont turn on!

    I recently tried to download and update the latest iOS release using my computer with my iPhonwe plugged in.
    The installation was going fine until the download finished and it automatically tried to restart my iPhone. When this happened my iPhone began showing the instruction picture to plug my iPhone into itunes. It stayed like this for a long time and would not do anything. Eventually i got the error messages through iTunes informing me there had been an error with the installation and that i needed to retry.
    Upon trying to reset my iPhone (switching it on and off) it showed the same picture, but when plugged into my computer was not showing up in iTunes. I have since fully reinstalled itunes twice, but still there is nothing happening. My iPhone is stuck on the "connect to itunes" picture and will not do anything else.
    Does anybody know what this means and any possible way to fix it?
    Thanks in advance and sorry for the hectic post, i'm expecting a few important calls and feel very rushed!

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.

  • My iphone 4 crashed (black screen) and now wont turn on or restore! help, my iphone 4 crashed (black screen) and now wont turn on or restore! help

    i can put it into recovery mode but wont finish restoring advise please

    Here are Apple Steps: http://support.apple.com/kb/HT1808
    You can try a DFU Mode Restore:
    Open iTunes on Computer, connect iPhone to Computer with USB Cable, hold both Home and Power buttons for exactly 10 seconds, release the Power button, keep holding the Home Button until iTunes says it has detected an iPhone in Recovery Mode, usually about 20 seconds longer. If the iPhone Screen is Black, Blank this is DFU Mode, Restore the iPhone Firmware. If something is on the screen this is not DFU Mode. Keep trying to get DFU Mode, which is sometimes difficult even for experienced users. DFU Mode = iTunes says Recovery Mode and iPhone Screen is black, blank.
    If your iPhone Restore results with an Error, write down the Error Number so you can look up the cause and the fix.

  • On my ipod touch I'm not too sure how I uploaded a album onto my ipod from my laptop. But, now there is no way to delete the album full of pictures. What do I do? I only gotten it a while ago and not fully sure how to work it. Help?

    On my ipod touch I'm not too sure how I uploaded a album onto my ipod from my laptop. But, now there is no way to delete the album full of pictures. What do I do? I only gotten it a while ago and not fully sure how to work it. Help?

    http://support.apple.com/kb/HT4236

  • I bought a $15 app GTA Vice City a while ago and I just started using it and it doesn't work. I checked all the requirements and my laptop meets all of them. I also have contacted Rockstar Games and they didn't help. Can I get my money back? Its annoying.

    I bought a $15 app GTA Vice City a while ago and I just started using it and it doesn't work. I checked all the requirements and my laptop meets all of them. I also have contacted Rockstar Games and they didn't help. Can I get my money back? Its frustruating.

    Hi...
    Apple's policy states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    But since you are not getting any help from the developer, you can use the email form to contact Apple and ask for a refund >  Apple - Support - Mac App Store - Contact Support.
    No guarantees.

  • I need help!! I drop my iphone4s in the toilet and its been in rice since Saturday and it wont turn on. I plugged it in and it got really hot. Is my phone not working at all no more.

    I need help!! I drop my iphone4s in the toilet and its been in rice since Saturday and it wont turn on. I plugged it in and it got really hot. Is my phone not working at all no more.

    1lozano1 wrote:
    I need help!! I drop my iphone4s in the toilet and its been in rice since Saturday
    Should have waited at least 4 more days.
    See this -> Apple Service Answer Center - iPhone
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 5s, iPhone 5c,
    iPhone 5
    $269
    iPhone 4s
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above.  This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare product coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.

  • Please help. I have deleted all my photos from my i phone 5 sometime ago and I have just relaised that they are very imortant for me, can I recover them

    please help. I have deleted all my photos and videos from my i phone 5 sometime ago and I have just relaised that they are very imortant for me, can I recover them at all. the pictures dates back to some time in June 2013

    ozyyy wrote:
    Thank you for your reply. I do not think it was connected to internet and saved in I Tunes or I cloud
    Sorry... but... No Sync + No Backup = No photos.

  • I purchased an album a while ago and just got a new ipod so i downloaded all my purchases, and it all downloaded, but it downloaded the wrong songs. It says on the title that it is the correct song, but the audio is a completely different album. any help?

    I purchased an album a while ago and just got a new ipod so i downloaded all my purchases, and it all downloaded, but it downloaded the wrong songs. It says on the title that it is the correct song, but the audio is a completely different album. any help?

    If you have been using the mac.com Apple ID to make iTunes purchases recently, then there should be no issues continuing to use it with the new iPhone. I would abandon the new ID as you will never get Apple to merge the two IDs. I have had a mac.com ID for years and continue to use it with my iPhone 4S.
    Tell us the issues that you encounter trying to set up the iPhone with the mac.com account.

  • My daughter has dropped her phone in the pool and placed it in rice for two days as suggested it still won't work! Any ideas??

    My daughter dropped her phone in our pool and put it in a bag of rice for 2 days as suggested but still not working! Any ideas??

    Go to the local Apple store and purchase a refurbished replacement.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

  • My phone just shut off and will not turn back on but I do not want to loose all my stuff...please help!!

    Please help - my phone shut down a few hours ago and will not turn back on....I am scared to reset (home and power button) because I do not want to loose any of my info, pictures, contacts, etc

    first thing to do is plug it in and let it sit for a little while.  if the battery was drained and you plug it in it will need to charge up a little bit before it will turn on.

  • My MacBook Pro hard drive crashed a little while ago and has been replaced.  Is it possible to take tunes from iPod Classic and transfer all of them back to iTunes on computer?

    My MacBook Pro hard drive crashed a little while ago and has been replaced.  Is it possible to take tunes from iPod Classic and transfer all of them back to iTunes on computer?  Is this just for purchased tunes or can I do it for ones that have been burned from CD's as well?  Thanks for any help!

    [Zevoneer's detailed instructions on getting music off an iPod|http://discussions.apple.com/message.jspa?messageID=9053179]
    [Wired's How To: Get Your Music Off of Your iPod|http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod]
    [http://www.metaphoriclabs.com/articles/5-ways-to-copy-music-off-your-ipod-window s-mac-os-x/]
    [Topic: Get music off iPhone|http://discussions.apple.com/message.jspa?messageID=11512841]
    [Copying iTunes Store purchases from your iPod or iPhone to a computer|http://docs.info.apple.com/article.html?artnum=305465]

  • HT1918 I can only purchase in the US app store however I live in the UAE, the problem is I bought an iTunes gift card quite while ago and to use that I had to have an Apple ID in the US app store,  so I changed my region to the United States but now I hav

    I can only purchase in the US app store however I live in the UAE, the problem is I bought an iTunes gift card quite while ago and to use that I had to have an Apple ID in the US app store,  so I changed my region to the United States but now I have $0.76 in my account and it doesn't let me to change my region before using that amount of credit and there is no any app which costs $0.76 and I want to change back my region to the United Arab Emirates.
    Please help me!

    Click here and ask the iTunes Store staff to zero your account balance.
    (93247)

  • While erasing memories from iPhone 4, the phone gets switched off and can't turn on back

    while erasing memories from iPhone 4, the phone gets switched off and can't turn on back. Please help.

    What exactly do you mean by "erasing memories"?

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