Help - DVD drive eating discs
I'm sick over this. Have seldom used the DVD drive on my iMac 17" FP--so it should be in excellent condition, but today, when trying to play an audio CD, the drive literally ate the disc. It made a ferocious rasping sound. I ejected the media. The bottom had been so severely abraded it looked as if it had been spun on a lathe.
No, this machine is no longer under warranty. I dare not imagine how much Apple would charge to fix it.
How can I repair this? Is it even possible? Might I be better off attaching an external DVD drive via FireWire?
Appreciate hearing from you,
JLS
xfm,
I too have the exact same error messages, but with a UJ-846 drive and Verbatim DVD-R 100-pack spindles.
My drive reads CD/DVDs OK, no problem, but gives problems when I put in a blank disc. I had this problem a few weeks ago with CDs as well, but then opened up the Mac mini and 'cleaned' the Superdrive with some compressed air, and that seem to have sorted the problem then.
Today though, for some reason NOTHING works, I even left the Mac mini 'naked' (without casing) while trying ten times and blowing air in between each time.
I have two batches of Verbatim DVD-R (100packs) bought in two different stores about a month or so apart, and one batch of CD-Rs that are yet another make. All of them with the same problem.
I think this is a hardware problems and it absolutely stinks that it only happens after the Apple warranty has expired. I've done about a 100+ disks on the Mac mini, which in my mind is hardly any at all, so it can't be 'worn out'.
Any ideas, or anyone with leverage at Apple that can kick some a*s
PS. I also have a MacBook Pro C2D with a busted spindle in the SuperDrive (UJ-857D), so me no like SuperDrives very much.
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Hi.
I was wondering if anyone else has ever had this problem, and also, if anyone might have a solution for it.
As of recently, [I don't know the exact date that the problem began, but it's been awhile], whenever I eject a DVD from my iMac's DVD drive [by either ejecting it in Finder, or by pressing the keyboard's Eject button], instead of just coming out halfway like it used to, the drive now launches the DVD across the room.
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I had the same thing happening with mine. When I was on with Apple Care, they asked me if I would be willing to send them my computer in exchange for a new one (refurbished). It turned out they new about the problem & are trying to figure it out with computers that are actually experiencing the issue. This was just a couple of weeks ago, so you might call & check about it. They cover all shipping costs.
Good luck
Judy
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Model Identifier: MacBookPro2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP21.00A5.B08
SMC Version: 1.14f5
Serial Number: W86*
Sudden Motion Sensor:
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DVD drive scratching discs.
Anyone else noticing this?
Got a brand new iMac 27" i5.
Multiple discs have gone in & had issues reading... they come out with a circle scratched all the way around. Checked with freshly burned discs with no problems on other macs but when they go into the iMac they come out scratched & often now unusable in any system.We discovered the issue with scratched disks after 10.6 experienced some serious problems with a Helvetica Nueue font, at which point we tried wiping the system installing 10.5. When our IT people couldn't get 10.5 to work, we tried 10.4, only to find out that the brand new, 2700 dollar 27" iMac decimated both disks.
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
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Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
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Gracenote MusicID 1.9.6.115
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**** External Plug-ins Information ****
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E: ATAPI DVD A DH16ABSH, Rev YA12
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Windows 7 64-bit
I've only had my laptop about a month and a half. To transfer items from my old laptop to the new one, I used the CD/DVD drive to copy items over. It worked beautifully at that time.
Tonight, I went to install a new program I just received. Its on CD-ROM. I placed it in the drive, it popped up with the "run or open" prompt. Pretty straight forward and normal. I clicked run/install and... the drive started making noises like it was either off balance or hung up or... something. After waiting much longer than it should have taken to read the disc, I just clicked the button to open the drive (and essentially cancel the install). No problem, the disc slowed like normal and the drive popped open.
Hmmm... So I did a reboot. Tried again. The run or open prompt came up. I canceled it this time, and went into the computer and right clicked the CD/DVD drive (where it showed the proper title of the disc) and clicked open. IT made the weird noises again and... nothing. I closed out the computer prompt, tried to open the drive again to stop it, and this time i had no luck. It just... sat there. So I ended up doing reboot.
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-- Uninstalled the DVD/CD drive in Device Manager. Let it reinstall the drivers on its own.
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In device manager, it is listed as "hp DVDRAM GT31L SATA CdRom Device."
I'm at my wits end. ANY suggestions I've not tried? Frankly, I NEED to install this program to do my job. This needs to be fixed, like, yesterday.It is a bad piece of hardware. You have eliminated all other possibilities. You need to replace the optical drive. In the meantime you can install the software across a network by making the optical drive on another computer within the network shared and access the files on the disk from the laptop. Or you can get a usb dvd drive or you can copy the contents of the cd onto a flash drive and install from there.
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