HELP - Envy 4500 printer will not print with refilled cartridges

I purchased the Envy 4500 this past Christmas. It worked great until it ran out of ink. I got it refilled and now it won't work.
The message that pops up says that the ink is counterfeit and now the printer won't print. I have tried shutting it off, taking the cartridges out and putting them back in but nothing is working. What can I do to fix this?
Thanks!

Allie87 wrote:
... The message that pops up says that the ink is counterfeit and now the printer won't print. ..
Hi,
The answer is there, what can I say now ! To be able to get it back to normal, you need a proper set of ink.
Regards.
BH
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HELP - Envy 4500 printer will not print with refilled cartridges

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