HELP! Error Code VDR363

My box was getting updated with the new Vision software overnight last night and when I switched it on this morning, it has come up with the following error message:
Downloading Update Tool Failed: Error Code VDR363
There is a flashing red light on the front of the box that flashes red quickly in a sequence of three and then goes off.
I tried phoning the help desk and was on hold for the best part of 40mins, got through, and then put on hold for another 40mins so I could be put through to the team dealing with the new vision upgrade, only then to be disconnected.
Any suggestions?

Hi gmackay11903,
Thanks for posting. Are you still getting the error message? If so can you drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi ynbair,
Thanks for posting. Did you get this sorted? If not I can look into it for you. Drop me an email with the details. You’ll get the ‘contact us’ link in the about me section of my profile.
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