Help!! Error Report iTunes

When I click on I tunes, or when I plug in my iPod to my pc, iTunes pops up with an error saying it has encountered a problem and needs to close. Then you have the option to send an error report or not. Of course.. I do. But I had to reboot my pc back to a previous date cause it was getting slow, and then had to reinstall some of the programs that I installed after that date.. iTunes being one of them. I have went into the "Control Panel" and removed the program, and installed it again.. a few times. I still get this messege! Can someone help!! Or give some help!

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

Similar Messages

  • "error Report" "iTunes has encountered a problem and needs to close" HELP!!

    every time i try to load itunes i get this message
    "error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

    Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
    1. Uninstall both iTunes and Quicktime.
    2. Delete the folders iTunes and Quicktime where installed in.
    3. Reboot.
    4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
    5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
    6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
    7. Reboot.
    8. Turn off all anti virus and firewall software.
    9. Re-install iTuens.
    If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

  • Need help with error report. itunes won't come up

    I tried to download itunes many times and a error report comes up everytime. I already sent it once but itunes won't come up. what do I do?

    I tried to download itunes many times and a error report comes up everytime. I already sent it once but itunes won't come up. what do I do?

  • Help error message - iTunes could not connect to the iTunes Store.  An unknown error occurred (0x80092013)

    This message keeps coming up everytime I try and log in on iTunes:
    iTunes could not connect to the iTunes Store.  An unknown error occurred (0x80092013)
    I have have looked at my proxy and unclicked the box.
    I have enabled iTunes on my firewall. 
    I have uninstalled it and reinstalled the update. 
    I'm at a loss, can anyone help me know where I have gone wrong?
    Thank-you

    If like me you have concluded that this is not a connectivity issue.
    In my case it is a problem with Webkit2 and they way it handles SSL certificates.
    To test if this is the case install Safari for windows 5.1.7(if not already installed) and try to access a secure site, like facebook or your banking, if you receive a certificate dialog box saying 
    "Safari can't verify the identity of the website"
    If you hit "Continue" and the page loads but does not render correctly ........
    Then try using another browser (IE/FF/Chrome) and see if you are able to access the site without prompts and the page renders correctly.
    From Safari 4.04 onwards (as well as iTunes) it uses the windows root certificate store, to test uninstall Safari 5.1.7 and go back as far as Safar 3.2.3 (oldapps.com) and then try to access a secure site, if it renders correctly (back then Safari handled it's own certificates) you have the same problem as me
    If you also look in the logs for itunes when you're accessing (attempting) the store if you find a reference to webkit2 and certificates that should further help clarify the problem. btw - don't bother with windows root certificate updates if your other browsers work ok

  • Help-Error message itunes producer

    Can somebody help me please.
    I'm trying to upload something and they're giving me the same error message.
    I don't know what to do next... I'm exporting from indesign in epub.
    Thanks for your help.

    Use this forum: Delivery
    ...and try iTunes Producer Help and epub validation tools to confirm you're using the proper .epub format, etc.

  • Itunes wont open/ immediate "send error report message"

    So I had a problem with me trying to install itunes 7.3 because of a missing itunes.msi. I followed the instructions i found from this forum as follows
    "1. Go to http://www.ccleaner.com/ and download and install CCleaner. Run this program and click Run Cleaner. This program will remove most of your temporary files.
    2. Go to http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe and download and install Windows Install Clean Up utility. Click on iTunes and click Remove. Do the same for Quicktime.
    3. Now you need to manually delete all of your iTunes and Quicktime files. This can take a very long time. Just go to C: and start searching through.
    4. Go to the Run box and type in "regedit". Go through all of the folders in there and delete all iTunes and Quicktime files.
    5. Go to Add/Remove Programs and Remove iTunes and Quicktime.
    6. Download iTunes again and install it."
    I then tried to open itunes and immediately a message pops up asking if i want to send an error report to microsoft. It seems as though step 4 might have truly made things worse.
    Someone please help
      Windows XP  

    After you get the send error report message go to:
    Start -> Control Panel (In classic view which can be enabled by clicking view classic.) -> Administrative Tools -> Event Viewer.
    Select the Application log and look for the most recent errors (Marked by a red X).
    Double click on the error and it will show you a full description. For an error similar to the one you are recieving it should report a 'faulting module' in the error.
    Please paste that here. This will help us help you.

  • Itunes wont open.. "send error report to microsoft"

    Whenever i try to open my Itunes, a message asking me to send an error report to Microsoft appears. I have tried uninstalling and reinstalling both itunes and quicktime many different times and nothing is working. I have tried recreating the preference files or whatever, and also recreating the music library files that are potentially corrupt. please help me someone!!
    gateway   Windows XP  

    I have the same problem too. I use Win2k3 on my Compaq Presario 2500 laptop. I have been noticing this problem since the day i decided to upgrade from iTunes 6.0.2.x to higher. As of now it seems to me that it is the problem with QuickTime. Worse part is afte uninstalling the iTunes I can not find QuickTime in add/remove program group.
    Earlier for this reason alone I did reinstall everything, formatting the disk. Yesterday I just tried upgrading to latest version. Unlucky me stuck with the same problem again. Never expected something like this from Apple at least. Now I should row for clean install once again.
    Tried to rolling back to earlier version of iTunes but quicktime seems to be the problem.

  • Did PC Recovery and Dowloaded iTunes, wont open, only get error reports.

    I just did a PC recovery and have all of my music from iTunes backed up on a dock drive. I just re-downloaded iTunes and installed it. iTunes won't open, I just get an error report every time. I clicked on the setup file and tried to repair it. I've uninstalled it and redownloaded it. Still the same result. Does anyone have any ideas on what else I could do?

    does that help anyone?
    dv8000   Windows XP  

  • Itunes get "Send Error Report" message

    Alright so when I try and open itunes I get a send error report message. I've tried updating it and that doesnt work and I've already tried reinstalling it. I thought quicktime was the error so I went to try and remove it from my computer. As it was loading to remove quicktime I got a "fatal error" message and quicktime could not be deleted.
    Help please?
    Message was edited by: Joshua Malin

    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

  • ITunes for Win XP always gets an error report box when i try to open it

    Recently my iTunes has stgopped opening. Everytime I try to run it I get a send error report box ("iTunes has encountered a problem and needs to close."). When trying to run quicktime, i get a buffer overrun error. I've tried everything. I've uninstalled the programs (quicktime wouldnt uninstall at first, so i had to delete the quicktime folder and then uninstall and it worked), used CCleaner. I have all the microsoft updates. This never happened before. I've seen this question posted on a few other forums, but could never find an answer.
    I have iTunes 7.3.1.3, but I tried to install an old version (7.0.3) and still encountered the same problem. I also tried removing my iTunes library from My Documents, but that did not work either.
    Here's my HijackThis report:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:22:16 AM, on 8/1/2007
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    C:\WINDOWS\system32\svchost.exe
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    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
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    C:\Program Files\Registry Defragmentation\RegManServ.exe
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    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\system32\CTHELPER.EXE
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    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
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    O16 - DPF: {E5ABEB00-B357-4884-9949-77B2C71A7EE3} (BoardCtl Class) - http://www.intel.com/design/motherbd/boardid/BoardID.cab
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    O17 - HKLM\System\CCS\Services\Tcpip\..\{A424397A-B5A1-453E-928C-87AB8F6DFFCF}: NameServer = 128.200.1.201,128.200.192.202
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    O23 - Service: Registry Management Service (RegManServ) - Unknown owner - C:\Program Files\Registry Defragmentation\RegManServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    End of file - 12002 bytes

    By the way this is the
    Error Signature:
    AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 10001040

  • Itunes program not responding and wants me to send error report

    I have read many posts and answers to this problem and have tried about everything that I have read. When I try to open the itunes 7 program on my desktop, it says the program cannot respond and must shut down. It also asks if I wish to send an error report. I have installed and uninstalled the itunes 7 program several times. I have disabled my spyware applications and my norton antivirus programs and then tried to re-install and I get the same thing. I have also tried to install Quicktime 7 stand alone program and when I try to install and run this program another message comes up that states that it cannot install this Quicktime program because another more recent QT program is already installed on my computer. I am really starting to go crazy here. Can anyone help?

    replying to slubadubseano
    When I try to open the itunes 7 program on my
    desktop, it says the program cannot respond and must
    shut down. It also asks if I wish to send an error
    report. I have installed and uninstalled the itunes 7
    program several times. I have disabled my spyware
    applications and my norton antivirus programs and
    then tried to re-install and I get the same thing. I
    have also tried to install Quicktime 7 stand alone
    program and when I try to install and run this
    program another message comes up that states that it
    cannot install this Quicktime program because another
    more recent QT program is already installed on my
    computer.
    okay, let's try this first.
    head into your Add/Remove programs. uninstall
    QuickTime.
    Next, we’ll manually remove leftover program files
    and folders.
    1. On the Start menu, click My Computer (or
    double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click
    Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and
    QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your
    PC by doing a repair install of
    itunes.
    switch off antivirus and antispyware applications
    prior to the repair install.
    go into Add/Remove and select itunes. click "Change"
    and then click "Repair".
    if the repair install goes through okay, restart the
    PC and try launching itunes again. does it launch
    properly now?
    i tried all above as i am having the same problem, but i still get the message "itunes has encountered a problem and must close" and quicktime still does nothing when i try to open it...

  • Itunes will not start and keep getting send error report to MS message

    I had a system crash and have re-built the sytem with XP Professional SP2 with all upto date patches. Symantec Norton Internet Security 2007.
    Downloaded the latest Itunes and Quicktime update on Monday evening and now every time I click on the Itunes icon, i get unable to start application and do you want to send an error report to Microsoft.
    I remember all the problems with the 6 to 7 upgrade and am hoping this is not a repeat.
    Any help appreciated.

    The quote below is from a previous thread where several people solved your same problem with the stated technique. Maybe it will work for you. Good Luck.
    iTunes 7.0.2 FIX.........Have tried all 'fixes' suggested but iTunes STILL not opening
    1. Uninstall iTunes and Quicktime.
    2. Do a search in the C:\ drive for "QuickTime". Delete EVERYTHING that pops up.
    3. Restart the computer.
    4. Install QUICKTIME ONLY
    5. THEN install iTunes......and IT WORKS.....Just remember to install Quicktime FIRST.

  • Itunes 7 error report message

    i recently downloaded the new itunes, and it messed up everything. I ran the install program and when i tried to run the program, i get an error report message. It says that the program cannot open. I have tried unistalling, and redownloading, and nothing works. I also tried to revert to 6.01 version, but that didnt work either.Im running a dell, with os windows xp. any help would be much appreciated.

    let's get a crash log to the Apple Engineers for a look.
    Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
    drwtsn32 -i
    And hit return.
    This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
    prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
    Generate the crash, collect the crash log, and send it as an attachment to this email address.
    in the email to Roy, be sure to include the following information:
    - A link to the thread on Apple Discussions where the issue is being discussed
    - The username you are using in the thread
    - The version of iTunes you are using or trying to use
    - A concise description of the issue you are seeing
    - The exact text of the error message you are seeing (if you are seeing one)

  • "Send error report" popup upon iTunes startup

    When I try to open iTunes 7.0, after a moment of loading, a "send error report" popup comes onto the screen. This is a serious problem because it prevents me from accessing iTunes and updating my iPod. For reference, I am not experiencing any problems with Quicktime. Any suggested courses of action? I have already tried these two methods, as proposed by Apple, and nothing has been fixed.
    Here are some screenshot clips of the error:
    Any help is very much appreciated. Thanks!
      Windows XP  

    Yes, it works in the new account. Thanks so much!
    However, how can I make it work on my main account. Also, any ideas as to the reason it only works on this account?
    the first thing we should check on is damaged itunes preference files in the account in which you're getting the crash. (there's a different set of these in each XP user account, which is how we can get the "crash in one account, launch in another" behavior.)
    try the technique i describe in my reply to kusma in the following post:
    b noir: Re: iTunes 7.0.1 crashing
    (a few other things to check on if this doesn't pan out.)

  • ITunes "Send Error Report" Message/Quicktime Problem

    This is a problem that has only occured after I updated my iTunes to 7.0.2. Some songs in my library, and all of my videos that I have bought through the Music store cause the "Send Error Report" message to come up and iTunes closes down immediately.
    I read another thread that a similar problem was occuring to a customer, and one of the admins requested him to un-install Quicktime and delete 2 files out of the registry. Then re-install quicktime through the "Repair" section of the iTunes installer. I followed these steps and the problem seemed to be fixed, but then they were "re-corrupted" I guess after I restarted my computer.
    Do you have any idea what would be wrong? I know it is not spyware/viruses because I have several programs to check/delete them.
    Thanks for your help
    -jcavanagh.

    Bump for the 3rd time.
    Quicktime will not even open, on a sidenote. It starts to load, then I hear some sort of beep..then it closes. I have tried re-installing multiple times and the problem continues.

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