Help - Failed to Download Script
Getting this error on only one script, both online and through the application. Script won't synch in the app. Logged off/on. Created a copy, same error. Started last night and continues. I've reviewed the previous threads but didn't really find an answer. Is the script lost? Of course, my only version. Help!!
So, here is an update on my situation --
Due to an undefined error, my 37-page script in-progress was corrupted and unrecoverable. The only version they were able to provide was a 16-page version saved sometime back in October that was basically useless to me. All other saved and auto-saved versions were unrecoverable. Needless to say, I was incredibly disappointed and frustrated.
I will say that I now have downloaded the desktop app and that the Story staff has been very responsive, even if they can't tell me what happened or why they weren't able to recover a more recent version of my work.
Hopefully, we will continue to work together to resolve this, but I must admit that I am reluctant to use Story again as that was a lot of time and hard work lost with no explanation.
Similar Messages
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Slew of bugs (similar to failed to download script thread)
This is a bug report listing all the problems I’ve encountered with Story and what I was doing when they occurred:
I logged into Adobe Story using the AIR application in online mode.
I attempted to open a script, which was originally imported from Movie Magic Screen Writer vs. 6 and had been edited several times in Story prior to this error with no problems. It has also been shared but only for review.
I received an error reporting that the script was unable to be downloaded.
I opened another script and worked on it with no errors.
I tried to open the original script again.
It opened.
Upon first scrolling of the script I received an error that Adobe Story encountered a fatal error and would have to be shut down. (Sorry I did not keep the detailed report)
Upon restart I attempted to open the script again, in online mode.
Script opens but there is no text.
I set Adobe AIR to offline mode and open script.
Script opens with text, but formatting is screwy with seemingly random spaces removed. Reads like this:
A man uses abetaversion of a program. He expereinceserrors with the program.
This is consistent every time I open this particular script: in online mode nothing is there, in offline mode formatting is a mess.
I have one other script in Story and it doesn’t seem to have these issues, however, I was looking for where Story stores offline scripts on my computer for backup purposes due to the above error and was surprised to find no files in the “Adobe Story” folder under “Documents”. I also found no option to select a location to save files to in Story. For backup of critical work this is a required feature. I have to be able to control where my material is stored and do so locally so that if there are fatal errors like above I can recover from a known good locally saved file.
This concerned me so I attempted to export to Movie Magic Screen Writer. I was alarmed to find no export to SCW option after having imported from it (I think a claim of 3rd party interoperability is pretty absurd if Story can’t export to this popular program). I exported as .txt to try and preserve a backup of work done in Story. This .txt file opens using the Notepad application and is formatted correctly there, but fails to import properly into Movie Magic (no text in script at all).
I perform a select all and copy in Story of the script.
I perform a paste in Movie Magic.
Formatting of text is messy in Movie Magic similar to the above problem.
Upon immediate return to Story, formatting of this script is also messy and matches exactly the formatting in Movie Magic. Only a select all and copy have been performed on this script. This error is consistent and hapens every time. I have a duplicate copy of this script in its original form in Story. I did a Save AS to create a new script that I used for the above testing and resulting erorrs.
I hope that you can resolve these issues, but I will only be using the program for sharing capabilities until final release from now on, except to test solutions to this problem if you have them. While I understand this is a beta version, a bug this critical that renders the application useless without a clear means of recoverable locally stored backup ensure that the program is not worth using for editing at this stage.Update 2:
Thought I found work around, made the problem worse in the end but it still might be useful to some:
Placed AIR app in offline mode, told Story to “Lock Script”.
Opened script in offline mode, text garbled.
While still in the script (authoring or editing mode or whatever) placed AIR app into online mode.
Told Story not to unlock script when prompted.
After a quick load, script appears properly text is no longer garbled.
Export as .txt file.
Export completes buts Story encounters fatal error and has to restart. Detailed report of error:
<ErrorReport date="Thu, 22 Oct 2009 22:18:43 GMT">
<session clientVersion="" userName="null" userID="null" sessionID="null" lastSentSequence="0"/>
<documentMeta documentID="null" userRole="owner" documentVersion="0"/>
<error message="RangeError: Error #2006">null</error>
<command name="vu.editor.controllers.document::CmdSave" phase="commandEnd"/>
<platform version="WIN 10,0,32,18" playerType="Desktop" os="Windows Vista" isDebugger="false"/>
<trace></trace>
</ErrorReport>
.txt file is good, backup successful for use in other programs, so I continue to try and force Story to work.
Upon restart original errors persist.
Try above workaround this time saying “No” when prompted to lock scripts when going offline. Workaround is successful again.
Make a test edit of script in online mode.
Use standard “Save” command (not save as)
Close Script, try to reopen receive “Unable to download error”.
Attempt workaround and still receive error in offline mode.
Close and reopen AIR app.
When I place AIR offline and say “Yes” to the lock script prompt I receive the “unable to download” error even though the mode is offline.
When I say “no” script opens with no text or outline and I am not able to type anything, it is all just grey.
Checked the browser app, still receive unable to download error.
That will be all the debugging I’m doing. I was able to recover good versions of both scripts edited in Story using these methods, so I post them for others who may need help. I will however now be going back to Screen Writer. -
i try to download my premiere pro, but the installation is interupted at 84%, stating "installation completed though some optional components failed to download correctly (6). Please help!!!!
I purchased this tonight and im debating having a refund!You may want to try using the Adobe Cleaner Tool and try downloading again:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
Please help me to download Photoshop Elements 12 which I purchased this evening but failed to downlo
I purchased Photoshop Elements 12 this evening but failed to download successfuly. Help?
here you go, http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
download the trial and activate to full with your serial number. -
Help required - "Failed to download the folio to your local disk"
Hi
(Warning: first time poster :-)
I am having difficulty downloading my published folio. Over the last 24hrs I repeatedly get the following error (after a long wait with status “Preparing content for download...”) on different computers (Mac/PC) and browsers:
An error has occurred while exporting the folio
Failed to download the folio to your local disk
My first version is being delivered to an Android app (created using the Viewer Builder) and was embedded into an iOS app (also created using the View Builder). This all worked without any problems and I can export this now.
To optimize the folio for the new iPad I decided to use the PDF option which required me to rebuild the folio again. The content is identical bar a couple of dates changed from 2011 to 2012. I just need to export the folio so I can embed it into an updated iOS app. The folio will not be (at this stage) delivered to the Android app.
I hope somebody can help :-)
Andrew
Edit: Using the new Adobe Content Viewer I see TWO versions of folio - one with the blue lightening bolt - but maybe that is normal?Hi Andrew,
can't help unfortunatly, but I get the same error when trying to download a retina display folio using a normal dps account. Download is "prepared" for about 5 minutes after which I get the error message:
An error has occurred while exporting the folio.
Failed to download the folio to your local disk.
[downloadIssueFailed]
However, normal resolution folios can be exported and exporting a retina folio from a professional DPS account works.
Best greetings,
Philip -
Please help-Adobe Acrobat X Pro disc failed to download program
I inserted the disc of my Adobe Creative Suite- Design Standard. Three programs downloaded, however the Adobe Acrobat X Pro, which is the reason I bought the entire package failed to download. I need this program to work for a project. How do I get it to download? Andy suggestions?
Follow the steps below to download Acrobat X Pro.
1. Navigate to Acrobat XI Downloads page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us
2. Sign in with your Adobe ID.
3. Copy and paste the following link on the address bar and hit enter
Adobe Acrobat X Pro English Windows
http://trials3.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web_WWEFD.exe
4. Save the file.
5. Run the .exe file. -
When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Error Message: "Install Step Failed:run postflight script for Plugin" When Flash Player 11.7 instal
Don't See Question/Problem w/Flash Player Installation. Error w/11.7.700.260 Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please Note: I have read all Adobe Links related to installing Flash Player and uninstalling previous version 10.3 for MAC OS 10.5. So I have MAC OS 10.5.8 w/Firefox Browser 16.0.1 and disabled anti-viral software. Uninstalled previous version of Flash Player 10.3. Confirmed uninstallation. Downloaded Flash Player 11.7.700.260 instead of 10.3.183.90 due to Adobe stated information re:replacement of 10.3 versions with 11.7 extended support. Installation of 84% occurs then the Error Message: Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please help to resolve this issue as no flash player is currently on my MAC. Thank you so much.
Hi Mike,
First of all, thank you so much for responding and sorry I forgot to mention my CPU; fortunately I **DO** have the 2.6 GHz Intel Core 2 Duo Processor so I could upgrade to Mac OS X Snow Leopard. Two Questions:
1. Do you know whether Snow Leopard sold by Apple is an upgrade or "clean install?" If it's not a clean install, do you know (off-hand) if there are any upgrade issues? I'm very partiall to a clean install.
2. Why does Adobe state (for updating Flash Player 10.3 when Adobe knows that [most likely] the 10.3 versions run on Mac OS 10.5.x? See statement and link below...
Kindest thoughts - Karolynn_1
http://blogs.adobe.com/flashplayer/2013/05/extended-support-release-updated-to-flash-playe r-11-7.html
We’re happy to announce that we are updating the version of our extended support release to Flash Player 11.7 on Mac and Windows. Flash Player 11.7 will replace version 10.3 as the extended support version beginning July 9, 2013.
In order to continue receiving security updates, an upgrade to either Flash Player 11.7, or the standard Flash Player 11.8 release is required.
Flash Player 11.7 provides exciting new features, including Actionscript concurrency, webcam support for StageVideo and more. It also enables Protected Mode for FireFox on Windows, a sophisticated security-in-depth feature. With Protected Mode, Flash Player runs as restricted process, making it more difficult for attackers to build working exploits. Click here to learn more.
Flash Player 11.7 leverages hardware acceleration for audio, video and rendering to increase performance and lower CPU usage.
To ensure the smoothest possible transition, we encourage IT organizations deploying Flash Player 11.7 in managed environments to thoroughly test audio and video playback for critical use-cases using the latest available version before deploying this release widely. When hardware-related playback and stability problems do arise, updating to the latest hardware drivers frequently resolves these issues.As a secondary workaround, the Flash Player Administrator’s Guide details mechanisms for disabling hardware and audio acceleration via mms.cfg.
We have been hard at work to make Flash Player better than ever, and we look forward to continuing to serve you with a great web experience. -
Error: Failed to load script file; java.lang.ArrayIndexOutOfBound.Exception: 3184
Script editor was working find when I last used it last week. Tried to open a script today to make some changes and now I'm getting this error message. I have uninstalled and re-installed editor, checked the compatibility mode and it wont open the script. any ideas out there what the problem could be? need some trouble shooting help.
Error:
failed to load script file: java.lang.ArrayIndexOutOfBound.Expception: 3184
Thanks
LoraHmmm.... I haven't seen that, but I can tell you what I would do if I were you. This is kind of drastic, but the alternative may be a workstation reimage.
Open the windows control panel, and open the add/remove programs snap in.
Uninstall the CRS editor.
Uninstall all the JRE instances you have. They may be listed as something like Java (TM) update.... or they may appear as J2SE Runtime.... Check in the J's (it's alphabetical) and uninstall all of them.
Reboot the machine.
Download and reinstall Java 1.6.0.17 (This is what's running on my workstation right now, and it works with the editor).
Reinstall the CRS editor
Reboot the machine
Try it and see if it behaves. If it doesn't, you may need to rebuild the whole thing. -
CCMSETUP "failed to download files through BITS"
Hi
I'm strugling with my SCCM Clients.
We use:
ConfigMgr 2007 SP1. Client version 4.0.6221.1000. Mixed mode, one site. Server installed on Windows 2003 R2, database clustered. Client are Windows XP Pro with SP3. Site has been published in AD.
Push Client Deployment works fine.
First I tried to deploy the client with Group Policy. Stopped with "failed to download files through BITS"
Then I tried to deploy the client with a script, and finally manually. Got the same error message:"failed to download files through BITS".
End of log file looks like this:
Starting BITS download for client deployment files
Failed to download files through BITS
A Fallback Status Point has not been specified. Message with STATEID='309' will not be sent
Kind of stuck here. Please help!I solved the "BITS" problem. There was another web-application on the site-server that altered the permissions on the "Default Web Site". The CCM_CLIENT properties had "Script and Executables" selected for "Execute permissions". I Set this back to "None".
Now trying to deploy the client via GPO another error came: "Installation failed because another program is installing (1618)". This was during the wingapi.msi installation.
When a new Window XP Pro Computer is installed various applications are installed from GPO and also Office 2007 scripted. I guess this is a challenge for the ConfigManager Client Bootstrap installation.
So then I tried to deploy the client from startup script, setting the Policy "Maximum wait time for group policy script =0 (infinite)" and the policy "Run startup script asynchronously" = Disabled. This Works!!
The script will fire each time it boots until it is installed. The GPO installation will not retry to install. Therefore I think a script is a safer way to deploy the client.
I will test more on this.
Thanks for pointing me in the right direction!
-frode -
Lenovo System Update 5.0.3 failes to download packages
Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
And I knew that tvsu_log_xxx.txt has important information for debugging.
It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
"An error ocurred while setting the digital certificates for this download"
What is this? Do the digital certificates mean SSL certificate?
Anyone know how to solve this?
Regards,
Yusuke Yamasaki
systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. > -
I have like five GB's of ghost data (data the device claims is not there but it is still taking up space) on my I pad 2 from a failed movie download attempt. How do I fix that with out resting my iPad? I have only 1GB left of storage
The movie had gotten to the point that I could watch it all the way through but it still said processing and got stuck at that point and when I turned off the wifi to try to restart it, it deleted its-self but did not free up any of the storage It was taking up
Restarting my iPad does not help
Some thing similar also happened to my old laptop when trying to download the iOS 5 update to my laptop when it came out. It kept getting disconnected and every time it would try to start over and act like what had already been downloaded was not there though it was still taking up the storage space.
And it continued repeating until it took up all of my storage space. The data file would not show up anywhere so I had to restore my laptop to the factory settings and that worked for awhile but I eventually had to get a new laptop.Did you try to set it up as new device, as explained in this article?
How to erase your iOS device and then set it up as a new device or restore it from backups
If this does not work, use iTunes to set it back to factory settings, which would also install the latest software:
Use iTunes to restore your iOS device to factory settings - Apple Support -
I purchased a 16GB game 2 days ago and the app failed to download (error said to check Internet connection, which was fine). I tried to redownload it multiple ways: Checking for unfinished downloads (all purchases have been downloaded), in my Purchase history (app is listed under Other purchases with a gray button that has no text and the button doesn't work other than giving a hover/click indication). I've tried trashing the various .plists/caches/cookies to no avail.
I've searched my computer, looked in the dock, looked in launchpad, app definitely is not there.
I am not running any anti-virus software. I'm running 10.7.4.
When I initially purchased this game it wouldn't download, but the downloading icon did show in Launchpad. I used the recommendation of deleting it from Launchpad and restarting and that started the download. It had downloaded over 6GB when I went to bed, but I awoke to the failed download error.
Thanks for the help.Hi ..
Did you check your Applications folder ??
See if this helps...
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.
I purchased a 16GB game
Which app did you purchase ??? -
Install Failed: The following install step failed: run preflight script
I'm trying to reinstall Photoshop CS2 on an intel iMac, OS 10.5.5. I ran the install program, after a few seconds I get the following error message: "Install Failed: The following install step failed: run preflight script for Adobe Photoshop CS2. Contact the software manufacturer for assistance." (I did contact adobe, but they no longer support CS2) Originally, I had installed PS CS2 when I was using OS 10.4.X, then I upgraded to 10.5.x. PS CS2 was working fine on my system. Then I accidentally deleted the program, now I'm having trouble reinstalling. I'd appreciate any help that you can give me.
I encountered the exact same problem - I had upgraded to CS2 from a previous version of Photoshop, back
when I was using OSX 10.3.9. Later, I upgraded my OS from 10.3.9, to Leopard (10.5.8.)
CS2 always ran flawlessly, through all those systems.
Then I had occasion to reformat my HD and reinstall Leopard 10.5.8.
That's when the CS2 installer failed, with the same message mentioned above.
When I called in, they basically said, buzz off....we won't help you.
First, this shows that their software is flawed.
They managed to allow this problem to occur due to inept programming.
Now they are either incapable, or unwilling, to write a programming fix for this problem.
It reeks olf ineptitude, plus colossal, inexcusable arrogance and disrespect for their customer base.
Just my humble opinion of course...and I've been a Photoshop user since 1990.
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