Help file problem L/R 5

How do I change Lightroom 5 to display help files? Currently attempt to go to help gets error message: Cannot display help.

Hi rseverin, just comfirm you want to see help topics? If so, you go to click 'Help->Lightroom Help', it should redirect to http://helpx.adobe.com/lightroom/topics.html. If it can not work, try to input the link to your web browse directly, clear your cache if necessary. Hope this can be helpful.

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CS2 Help Files Problem - Different than those Previously listed

I installed PSCS2 and the installation appeared to go OK and for the most part the program runs as I would expect.
The issue I have is with the help files. When I try to access the help files the Adobe Help Center opens but the only help available is for PS Elements 4. I did NOT remove PSE4 prior to installing PSCS2 and it is still on my machine.
This is a Dell Dimension XPS, running Win XP Pro, 2.8 G Pentium 4 processor, 1G DDR RAM.
Thanks in advance,
Ken Kovak

Thanks to everyone that posted suggestions on how to fix this. I think that deleting the folders/files can't hurt, but I'm not sure it's really necessary.
The problem for many of us is that the CS2 help package is simply gone. I tried everything suggested in all the other threads - including completely removing and reinstalling several applications - and nothing worked until I simply downloaded the help package from Adobe, placed it in the packages folder, and ran help.
AHC.exe is obviously smart enough to check that folder before opening so if it finds a new package it will apparently rebuild the database and "install" it.
The worst thing in my mind is that Adobe hasn't addressed this problem even though it's a known issue and should have been fixed in the 9.01 update release. How lame is that? It's extremely lame to answer my own question Yes, I'm "teaked" that I've wasted so much time on something Adobe should have fixed but is too lazy to address. Kind of like the Bridge problem...... I grow more disenchanted with Adobe all the time...
Anyone that installed Elements 4.0 (for it's superior management and viewing capabilities) may face this problem.
Again, thanks to all the helpful users and an extremely rotten tomato to Adobe.....

VFP 9.0 SP2 Help File Problem

I downloaded the updated Visual FoxPro 9 SP2 help file (dv_foxhelp.chm) from the Microsoft website. Is anyone else having trouble with this file? When it opens, I see the table of contents, but all the topics just show a "The address is not valid" error.
If I open the file outside of FoxPro, I get an "Unknown Publisher" warning from XP.

I had the same problem: right-clicking on the dv_foxhelp.chm file in Explorer then click the Unblock button worked for me.
-- stuart

Solution for Help files problem

Hi everyone,
A solution is now available for the problem that some people experience with the Help files not opening from Photoshop Elements 6, Premiere Elements 4, and Audition 3.
Please read Tech Note kb402707:
http://www.adobe.com/go/kb402707
Download and install the new DLL file provided in that Tech Note.
-=Tim K.
Tier 3 Product Support Engineer | Adobe Systems

I almost tossed the program ( CD version ) after two days of not being able to open it while troubleshooting it. Only a blue Windows reporting window would open saying there was a problem with the Editor. I made a test user account and when I opened the program the on-line registration window opened. After registering it on-line I could open it in both the new test user account and my own account. The program never did ask to register during any installs on my own admin account. Seems OK now, hope this helps

Help file problem

I am using Dreamweaver MX2004 and Dreamweaver 8 on windows XP
with Internet Explorer IE7. I cannot bring up the help files from
within Dreamweaver without the program crashing. I can however view
the help files by opening them externally. I recently phoned Adobe
to ask for help during the upgrading to V.8 and they were useless,
I finally resolved the problem myself, so I am hoping that you may
be able to help, as Adobe do not seem to be able to.

See if this TechNote helps:
Dreamweaver crashes when accessing help system when Internet
Explorer 7 is
installed
http://www.adobe.com/go/6d7a2c59
Hope this helps,
David Alcala
Adobe Product Support

Grapher - Importing Points, and Help File problem.

For some reason, I can't get the help file to load on Grapher to load. I have repaired permissions, but the thing will go no further than show me the entry page to Grapher help. Any searching just throws an error to the Console.
What I am actually trying to find out how to do is to import points into Grapher. There is an Edit Points option. From within the dialog that comes up, there is a button to import data to the application. I have been unable to get this to actually DO anything, and no error or alert is given despite what I provide as input.
Any ideas.
Grapher, btw. is a neat program, but the user interface is godawful. It really is organized pretty badly, IMHO.

Hi, Skip.
1. You wrote: "For some reason, I can't get the help file to load on Grapher to load. I have repaired permissions, but the thing will go no further than show me the entry page to Grapher help."See the "Help Viewer links do not work" section of my "Troubleshooting Help Viewer" FAQ.
2. You wrote: "What I am actually trying to find out how to do is to import points into Grapher. There is an Edit Points option. From within the dialog that comes up, there is a button to import data to the application. I have been unable to get this to actually DO anything, and no error or alert is given despite what I provide as input."I played around with this a bit using the Default graph type.
It appears that the data set you import has to be formatted in columns of x, y, and z coordinates (two columns for 2D graph). It appears to assume a plain text file with the (x,y,z) triplets on individual lines (Return at the end of each line), and tabs between the x, y, and z coordinates for a given point. For example, a data set you could create in TextEdit.
The Import option permits you to specify other options for handling the data you are importing, such as using a comma as the separator (vs. tab) in (x,y,z) triplets, ala CSV (comma-separated values) data sets you might export from Excel and then want to import to Grapher.
Also, if you want to import points for a new data set so you can compare two different sets of data in a single graph, you first need to add (Click [+] in the lower-left border of Grapher) a new data set, then import the data into such. If you simply choose Edit Points > Import with an existing data set, the points you import are added to the currently selected data set in the Equations column.
None of this is documented in Grapher's Help. I basically had to experiment with it to discern the info above.
3. You wrote: "Grapher, btw. is a neat program, but the user interface is godawful. It really is organized pretty badly, IMHO."I agree. The application does need a good bit of improvement w.r.t. Help details and interface design. I suggest you submit a Mac OS X Feedback.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

Has anyone used this macro to correct Help File problem?

Peter, thanks for answering so quickly. I hope this gives you the information you need?
Dryheat1
Jarno Ahokas
3 posts since
Dec 15, 2009
Currently Being Moderated
5. Dec 15, 2009 6:42 AM in response to: Petteri_Paananen
Re: CS4 missing features and functions
The problem is caused by a bug in the handling of US and GB language files either in InDesign CS4 or its installation program.
You can "force repair" this by using a macro I made: www.e-fastems.com/cs4_indesign_repair_missing_help_and_shortcuts.zip
In the last step, you need to choose the default shortcut set of your area. E.g. For me it was [Default Finnish]
I'm not sure if there are more similar problems in CS4. But in my company, we were able to fix the problem in InDesign CS4 using this macro.
--end--

OK, that's a zip archive that contains a simple DOS script that does the file operations that are described at How I fixed the missing shortcuts in InDesign CS4 which is where you found the post.
To run it you need to first unzip the file, then double click the .cmd file. It's designed to work with a program being installed in C:\Program files, so if you have a different path, you'll need to do some editing. You should be able to open the .cmd file in Notepad to do that.
I strongly recommend you create a resore point, at the very least, before running the file, and a real backup would be prudent.

Opening specific topics in merged Help file

I have a modular Help file problem that I'm hoping someone
can help with.
We are developing a window for our software product that will
allow users looking for help on a specific task, to enter a string
into a text box. As the user string is typed into the box, the
software returns a list of possibilities, from which the user is
then expected to choose a task. When the task is chosen, a string
associated with that task is passed back to the software. In
theory, the software opens the Help file and the topic associated
with the task is simultaneously displayed.
The complicating factor is that the target topic is in a
merged CHM file under the master CHM. Ideally, when we pass a
string to locate a specific topic in this merged file, we would
want to open the master CHM and have (1) the topic located in the
TOC pane to the left and (2) the topic display in the Topic pane to
the right. Unfortunately, we haven't been able to make it work
quite right. The correct topic is located in the TOC pane, but the
right-hand pane displays a "this program cannot display the
webpage" message. What's funny is that if I simply click on the
topic in the TOC pane, the right pane will display the correct
topic. In other words, we are finding the topic in the TOC, but we
just aren't displaying it.
Obviously, we are not passing the correct string to the
software but I don’t seem to be able to hit upon the right
syntax. So, to summarize what I want to do is to have the Master
file open to a specific topic in the Merged file called, for
instance, "My_Topic.htm." Thus, I have tried…
Master.CHM::/My_Topic.htm
Master.CHM::/Merged.CHM/My_Topic.htm
…but neither has worked.
I should mention that we have not renamed any CHM files using
Win Explorer, and we have not specified a binary TOC. Also, both
CHM files are local.
Any advice would be greatly appreciated.

Hi Mike,
Based on what I can work out (and I could be wrong) the
completed project, merged files and all, is in the !SSL!/HTML Help
output folder of the master project. When you compile the master
project takes the links, subsiduary merged files, etc, that it
knows about relative to the files in the Master Help files main
directory, (i.e. the baggage files that the project knows about
after you have imported the subsiduary files into the project) and
exports a compiled .chm master file into the !SSL!/HTML Help output
folder of the master project that contains details of the links and
subsiduary files.
What it doesn't do is export any subsiduary files from the
Master Help files subdirectory if there are any there in the first
place. This means you can get outdated subsiduary .chm files there.
This means RoboHelp puts in the correct links in your master
project (cos the right filres are in your baggage files) and writes
a master project .chm file to the output ditrectory. If however,
your subsiduary project .chm file is already in your output
directory then this will not be updated and your master .chm file
will contain links to topics that might not be in the version of
the subsiduary .chm file in the output directory - hence the
message saying 'can't display the web page'.
What I've (recently) learned to do is:
(1) Produce and generate master project and sub projects into
the default !SSL!/HTML Help sub directories for each project. When
I know each stand alone section of the project is working OK I:
(2) Import the subsiduary projects into the master so there
is a file of the correct name in the master. (In the bagge files
section).
[I re-import only if i've changed the structure of the
subsiduary projects such the master project references topics that
no longer exist or needs to reference newly created topics].
(3) Set up another single source layout in the subsiduary
projects that writes the latest version of the .chm file directly
into the required output directory of the the master project.
(Because Robohelp doesn't refresh the files in the output
drectory of the master project if they're already present this
means each time I recompile the subsiduary projects the lastest
version goes into the output directory of the master project - this
saves reimporting them into the master and deleting the contents of
the master's output directory).
(If I batch generate I can write an updated copy into the sub
project's default !SSL!/HTML Help at the same time - so if I want
to look at just the output of the sub project I can always do that
as well).
(4) Everytime I generate the master project it sends a
compiled master.chm file to the specified output directory, but
doesn't overwrite the subsiduary .chm files in that output
directory. However, as I've set up the subsiduary projects to write
their latest versions of their files to that directory every time I
compile it always has the latest versions of those files for when
you despatch the project.
This means everytime you recompile the master it knows the
right file names, links, etc, for the subsiduary projects and each
time you recompile the subsiduary projects the latest version goes
into the master projects output directory.
If you don't do this (or sometning like) your master and sub
projects will get out of sync and you'll end up with problems
referencing topics in the subsiduary projects.
(If you've already understood this, sorry for going over old
ground).

Unable to see SAP Help files properly

Hi,
I had downloaded some SAP help documents (.chm) files. I am unable to view the contents. The tree view in the left side is coming but when I click any of the topics, 'Action Cancelled' message is displayed in the right side pane. I am using Windows 2000 Professional with Service pack 4. But when I run the same thing on a machine with Windows XP, its showing the contents properly. What can be done in Win 2000 to sort out this problem?
Can any one help me out.
Thanx in advance.
With Regards,
Ram.

Hi,
I found the solution for the help file problem.
The following is the registry entry one will be required to make in order to view the help file properly. This is because of a windows patch which is targetted at closing the loopholes thru which a malecious code can attack the system. So use it carefully. The path I have given should be replaced with your own where the actual files are placed.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"UrlAllowList"="
Cvsems\g;file://
Cvsems\g"
With Regards,
Ram.

I have problem in quicklook for mp4 files in my mountain lion os 10.8.2 so please help me what i need to do? but i can view mov,3gp,jpeg files problem is only with mp4 files.... any one help me...

I have problem in quicklook for mp4 files in my mountain lion os 10.8.2 so please help me what i need to do? but i can view mov,3gp,jpeg files problem is only with mp4 files.... any one help me...

I have problem in quicklook for mp4 files in my mountain lion os 10.8.2 so please help me what i need to do? but i can view mov,3gp,jpeg files problem is only with mp4 files.... any one help me...

I have formatting problems when deploying Help files using RoboHelp 8

When i deploy the Help files. The formatting of the Numbering/bullets are affected and it is parts of the help files that i have not changed. Is there something else that i need to do to fix it?

More information needed to help you.
What sort of help are you generating?
Are you saying it is OK in Design Editor and not in a brower, if you are generating WebHelp? If yes, what browser and is it the same in all browsers?
There are some pages on Lists on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Problem to create MXP with help files

Hi,
I have 2 components I'd like to create. The creation is ok,
but while installing the second one with the Extension Manager,
there is a conflict with the help files (help_toc.xml).
What I want, is 2 MXP which install my 2 components under a
directory "myComponents/myFirstComp" and
"myComponents/mySecondComp". And that in each panel (Actions,
Component, Help).
Here I have posted a ZIP with 2 examples which reproduce the
error when you install both components :
Zip File
If you find the good configuration to make what I want,
please tell me.
Thanks.
Sam.

I explain better:
I have a Class -> InterfazFactoriaPaneles, with this main
public static void main(String[] args) {
          SwingUtilities.invokeLater(new Runnable() {
               public void run() {
                    InterfazFactoriaPaneles application = new InterfazFactoriaPaneles();
                    application.getJFrame().setVisible(true);
in the Frame I add a JPanel with an image, to load the image I override this method, where com.constructor.imagenes, it's the path where I've got my images :
public void paintComponent(Graphics g){
          Dimension tamanio = getSize();
          ImageIcon     imagenFondo = new ImageIcon("./src/com/constructor/imagenes/patronConstructor.jpg");
          g.drawImage(imagenFondo.getImage(),0,0,tamanio.width,tamanio.height,null);
          setOpaque(false);
          super.paintComponent(g);
the with a menu, I remove the panel with the image I load other panel with components (JTextField, JTable, JLabel,...).
If run the program from eclipse, everything it's ok, if I export into jar file, it works if the jar it's inside the project folder, but if I put the jar in other location, doens't load images, I google from answer and I read to put images path like that: new ImageIcon(getClass().getResource("/com/constructor/imagenes/patronConstructor.jpg")); , but if I do that, and run in eclipse, everything it's ok, but If I export into a Jar, I load the image, but when I try to change to other panel it doesn't work.
So I do not what's the answer, if someone check my code, and try to make a jar, and the move the jar file into other location, will be able to see images doesn't appears.

DW CS5 Missing Related Files Problem

Hello
Hoping somebody may be able to help me with a missing related files problem in CS5. I've tried Adobe phone support but they couldn't solve the problem.
*Some* of my sites (but not all) are not showing all the files related to that page. My pages are typically in .asp vb server model and contain .asp virtual includes (header, nav etc) plus .js and .css linked files
However DW is only showing the .asp includes as related files and not css or js ones. In design view the CSS is displaying correctly, and all styles appear in the CSS inspector but not showing as a related file in the bar. In CS4 it works fine.
I've tried deleting the site and recreating it, copying the files to a new folder and setting up a fresh site, creating a new folder and downloading all files from the remote server but no joy. I've also tried refreshing related files. if I click on the filter in the bar it only shows the asp includes and nothing else.
Any help would be gratefully appreciated, this is a great feature when it works
Cheers
MB

UPDATE:
Managed to solve this problem, this is a new issue to DW CS5, previous versions do not seem to exhibit this problem
It occurs when you use site root rather than document relative paths for js/css etc files AND don't have the remote site url (web url) specified in the site setup | local info dialog, or do not have it fully qualified with http://
ie. ../js/file.js works fine without a remote web url but /js/file.js does not show the related file in the bar unless a remote url is defined.
Hope that helps anyone else that encounters the same issue!
MB

Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

How do I generate a Word document and a PDF from Help files?

Hi,
I am new to RoboHelp HTML, and am using version 8. I updated some Help files, and now I want to generate output. Here are my questions/ or the process I used:
To compile the help, I clicked Generate Primary Layout. Is this correct? I noticed that the date stamp on the xpj file has not changed. The date is still from many months ago. (Why is that? Should it show a recent update date?) However, the files that I updated do reflect the dates when I made the updates. These include art files, an hhp, and htm, js, ldb, pss, cpd files.
To generate a pdf, I clicked Generate PDF. I was not able to generate the PDF at first, but then, I enabled macros in Word 2007 (Trust Center Settings > Enable all macros...and clicked the checkbox, Trust access to the VBA project object model), and clicked Generate PDF. At the end of the generation, I got this error in Word: Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience. The info you were working on might be lost. Word can try to recover it for you. I closed the dialog and Word generated several blank documents. Microsoft Office Diagnostics was run and found one problem and corrected it. Despite the error message, a pdf was generated. (If you could give me any insight on why I got the error messages, that could be helpful to know).
How do I generate a Word document?
Thank you!
Erin

Welcome to our community
Note that RoboHelp is capable of creating a variety of layouts. WebHelp, FlashHelp, AIR Help, Microsoft HTML Help, JavaHelp, Oracle Help, ePub and more.
Any of these layouts may be nominated as the Primary layout. So when you generate the Primary layout, you get whatever has been configured as the Primary layout.
Only certain actions will result in a change to the .XPJ file. The actions are indicative of major changes to the project. So I wouldn't fret the fact that the date time stamp wasn't updated.
Indeed the Printed Documentation Single Source Layout recipe is what you use to create PDF. Generally what happens is that RoboHelp creates a Microsoft Word document as an intermediate file type, then creates the PDF from that. As you might imagine, there are a host of things that can go wrong during the process. I might suggest that you first get a Word document to generate cleanly. Then once you do that, focus on PDF. I know that I typically gen a Word document and stop there. I just open Word and use Word to create the PDF.
If you look at the properties for the Printed Documentation Single Source Layout recipe (View > Pods > Single Source Layouts then right-click the Printed Documentation layout and choose Properties) you will see that PDF, Word or both are options at the top of the dialog.
Hopefully that gives you a nudge in the right direction.
My fellow Adobe Community Expert Peter Grainge has excellent info on Printed Documentation on his site at Grainge.org. Click the link below for that.
Click here to visit Peter's site
Cheers... Rick
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Help file problem L/R 5

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