Help Files do not work

We are currently using SAP BUSINESS ONE 2007 on Windows Server 2003
Unfortunatly when we click on the help icon or simply press F1 our help never appears. Instead we get a message stating "Help Files not found Would you like to download the help files.
Any idea why this message appears and never downloads the files.

Dear Sebastiano Todaro,
The help files are located in the following folder C:\Program Files\SAP\SAP Business One\B1_SHR , so make sure that the user has permission to access this.
Another thing you can check is the help settings on the particular pc. Go to help/help settings. Make sure they are set according to all other clients.
You can refer SAP Note no 896944 and 1178123 for more information.
Regards,
Varun
SAP Business One Forum Team.

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