Help finding serial numbers on legit Adobe Master Collection...
I purchased Adobe master Collection CS5 and just bought a new Mac. I lost my disks when moving, so I purchased an older copy of PS which does not work on newer computer.
How can I get inside my legitimately purchased copy of CS5 and find my original serial numbers? I backed up my old hard drive onto an external hard drive to transfer the program but it wont run without the serial number being re-installed...so I'm stuck here,,, can anyone help me out here??
Find your serial number quickly
Download CS5 products
Mylenium
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my free trail for $29.99 as run out. want to join but i can't find serial numbers. help!
Cloud programs do not use serial numbers... you download & install & activate by logging in to your paid Cloud account
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html -
I,m start to install my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but I check in my acount and is correct
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Delete serial number in adobe master collection cs5 the install again in Windows 7
Hi,
I have a huge problem, when I formatting my pc (windows 7) and when i re-install the adobe master collection cs5 original, and the serial number what i have don´t serve
Can i do something about this?
Greetings from Chiledo you speak españolo in the Brother Republic of Chile? so do we in the "Spanish Forum" or "Foro de usuario a usuario" (creo que en este nombre confuso se origina el hecho de que nos escriban en inglés)
bueno, amigo George, respondeme estas preguntas:
1: ¿desactivaste el serial antes de formatear la máquina?
2: ¿habías registrado tu producto en la página de adobe? -
Good afternoon! We purchased the product Adobe master collection 5.5 AOO Litsense RU. Distribyutiv program has been lost, and now we can not find it on the site. There we find different versions of the program other than Russian. Please tell me where to download it?
Voronello volume license installation files are available under the end user or deploy to account at https://licensing.adobe.com/.
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HT4061 How do I find serial numbers through itunes
How do I find serial numbers through itunes, I lost my phone, tracking it but it is offline. I am trying to register it to prevent someone from trying to use it after wiping it.
Thanks man. Losing an Iphone *****. Hopefully now that it is in lost mode, and registered it will prevent someone from being a would be thief. Again thank you for the quick reply.
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I have recently continued to have an "Error: 16" code when trying to load any of my Adobe CS5.5 Master Collection suite. Every time I try to use any of the applications within the Master collection and then the Adobe Application (installation software) keeps popping it up. I've uninstalled and reinstalled the entire suite at least 4 times now, and I also tried uninstalling the software and then reinstalling it after creating a new profile on my Mac. Any ideas or advice on how I can get back up and running would be greatly appreciated. Thanks in advance!
I can't get into the installation menu. The third CD does work correctly, i'm not sure about the second CD. Is it possible that the CD is broken? Like maybe there is one file missing or something I don't know.
Date: Sun, 9 Oct 2011 02:21:36 -0600
From: [email protected]
To: [email protected]
Subject: Cant install Adobe Master Collection cs5.5
Re: Cant install Adobe Master Collection cs5.5
created by Mylenium in Creative Suites Windows - View the full discussion
Have you tried to install in English instead of Dutch? Did you check the various tips from the knowledge base? Can't see anything obvious here - it seems to correctly recognize everything but then still refuses to install... Mylenium
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FCP X & Adobe Master Collection specs....HELP!
What specs would I need to run FCPX and Adobe Master Collection on my '07 Mac Pro? It was just gifted to me (YAY!), but I'm not sure what I need to upgrade it to. Here's what I'm working with currently:
Mac OSX 10.7.5
2x2.66 GHz Dual Core Intel Xeon
8GB 667 MHz RAM
NVIDIA GeForce 7300 GT 256 MB
256 MB VRAM
750 GB/300Mbps SATA HD
Guide me!
Thanks in advance for your time!!24GB RAM - depends on how serious you are. 16GB 4 x 4GB $180
http://www.amazon.com/Komputerbay-PC2-5300F-Buffered-FB-DIMM-Heatspreaders/dp/B0 05HIWD5U/
GPU: ATI Radeon 5770 $249
http://store.apple.com/us/product/MC742ZM/A
CPU: 8-core 2.66 5355 or above ($100 and up) ebay
http://www.xlr8yourmac.com has reader and how to as does MacRumors - best place to read and discuss
http://forums.macrumors.com/forumdisplay.php?f=1
Samsung 840 SSD for the system is the best $100 investment in performance.
Some 1-2TB WD Black for media, library and data storage
Backups
A 900W 1500VA UPS for system, modem etc
In some ways it makes more sense to go out and buy a 2009 4,1 and go from there instead but you can upgrade and gradually make some changes to get it as current and good as possible.
Yours is a 2006 1,1 - the 2007 2,1 was an 8-core 3GHz but they share the same FBDIMMs, 1333MHz fsb. The 2,1 has firmware to support the 53xx series Xeon processor was all (use to be you almost had to upgrade the 1,1 firmware if you wanted to use a 5300 when replacing the 51xx cpus).
The graphic and RAM and even add on some scratch disks, system boot drive and drives for media and projects are all really what I see as "musts."
Lots of tips and articles about CS6 and upgrade performance (though aimed at newer systems)
http://www.macperformanceguide.com -
Difficulty Retrieving Deleted Adobe Master Collection
While doing a clean-up on my Mac, I accidentally deleted what I thought was an unused folder that had my entire Adobe Master Collection in it. It's no big deal though as the serial number was recorded under my account. Now I haven't been onto Adobe in a very long time, so when I come here and find out I have to first sign into the Creative Cloud, it's no big deal all the same. I do that and I go to Downloads to look for where I can find my product and resubmit the serial for a download link, but I had to download the Creative Cloud desktop application. I have difficulty here though, and the error message simply tells me that the application couldn't install after I download and wait for the application to finish installing. I tried attempting to install the older Application Manager but that just gives me a message to try installing Adobe Support Advisor. I thought this was a good idea since it might tell me the problem behind why the Creative Cloud desktop application wouldn't install. So I do that, and it gives me a result as to why the Application Manager won't install. The only answer was to install Creative Cloud. So I'm sort of stuck.
If there is a way I can just give Adobe the proof of my purchase with my serial number and be redirected to or emailed a download link, that would be really great! I'm mainly focused with getting all my programs back, you see, but it seems my only answer is to first figure out this Creative Cloud desktop problem. Thank you for all answers and helpful thoughts!Hi Emma,
Welcome to the forums!
Looks like you would need to download complete Master collection and Adobe creative cloud will only help you download Adobe apps one by one. Please follow the below steps to download Master Collection
Please run the Adobe cleaner tool from http://www.adobe.com/support/contact/cscleanertool.html and see if there are any leftovers for Master collection.
Also, you haven't mentioned the version of Master collection so I am assuming it is CS6. Please open http://prodesigntools.com/adobe-cs6-direct-download-links.html and scroll down to choose your platform acordingly.
There is a small trick before you start downloading the setup, please start downloading any software from adobe.com and cancel it and then use the above link in the same browser.
PS: Links provided are direct links and doesn't start downloading without performing the step mentioned above
Thanks!
Ankit -
Existing Adobe master Collection CS5 will not upgrade to CS6
I have an existing installation of Adobe Master Collection CS5. When I try to upgrade to CS6 it does not recognize the CS5 serial number it says it is not a qualifying product. What can I do about it?
The 3rd option in the buying guide table includes Master Collection CS5 as an upgrade path.
@tgms: if Master Collection CS5 is already installed on the computer where you're trying to install MC CS6, the CS6 installer should find CS5 automatically and not require you to enter your CS5 serial number.
Call Adobe Customer Service in your country. User to user forums cannot help you with serial number issues. Only Adobe themselves can do that. -
I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten. I need to download the product and I can't figure out where to begin.
Ask someone at your school... Do you have a Cloud redemption code, or a CS6 serial number?
If Cloud, Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html and
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If CS6, download at Other downloads and enter your serial number when prompted
Again... your 1st resource is your school -
Can't find programs... CS4 Master Collection
I have posted the responces from Tech but it seems you have to have an IT Degree for this software to work.
Notes from Customer
Thursday, October 8, 2009 9:29:56 PM PDT
After installing the CS4 Master Collection, I am unable to find or use several programs; Adobe After Effects CS4, Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 & Adobe Soundbooth CS4.
I have a Dual processors (AMD Athlon MP 2800+ (2.12 GHz each)) Motherboard is Tyan s2462 Thunder K7, & 3 GB RAM.
Operating System: Windows XP Professional
Video display card / driver version: Nvidia GeForce 6200
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Notes to Customer
Friday, October 9, 2009 2:13:42 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/08/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection on launching .. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
As you have mentioned after installing the CS4 Master Collection, you
are unable to find or use several programs; Adobe After Effects CS4,
Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 <(>&<)> Adobe Soundbooth
CS4.
Try Uninstalling and Reinstalling CS4 Master Collection.
Find and read installation logs for Adobe Creative Suite 4 product. The
link for the same is :
http://go.adobe.com/kb/ts_kb400593_en-us
Send us the Installation Log File so that we can narrow down your issue
and specifically point out where the problem is .
I hope this information is helpful to you. Get back to us as soon as
possible.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS
Adobe Technical Support
Notes from Customer
Friday, October 9, 2009 5:59:38 AM PDT
I did reinstall CS4 Master Collection. I first downloaded the version and after it didn't install everything I decided to purchased
the DVD's and do a physical installation. I got the same results, missing programs. I have uninstalled the first downloaded version
CS4 Master Collection before reinstalling the physical version. I am sending the log via the FTP since it is 64MB
Notes to Customer
Wednesday, October 14, 2009 2:47:55 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/09/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection while installaing.. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
Going through the log files you have sent , I suggest you to follow
these troubleshooting steps:
1. Run the CS4 Clean Script for windows. The link for the same is :
http://www.adobe.com/support/contact/cs4clean.html. Download and run the
CS4 clean script for windows.
2 .Run Adobe Creative Suite 4 or Point Product in a new user account.
Create a new user account that has the same permissions as the account
that you use when the problem occurs. If the problem doesn't recur, then
the original user account may be damaged. For instructions on creating a
new user account, see "To add a new user to the computer" in Windows
Help or contact your system administrator.
3. Repair and defragment hard disks (Windows XP)
System errors can occur if hard disks contain damaged sectors or
fragmented files. Repair and defragment hard disks, either by using the
Error-checking tool and Disk Defragmenter utility included with Windows
or by using a third-party disk utility (for example, Symantec Norton
Utilities). You should run such utilities on each hard disk or
partition. More information about the Error-checking tool and Disk
Defragmenter appears below; for more information about a third-party
disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and
file fragments, cross-linked files, and invalid file names. To access
the Error-checking tool, choose Start > My Computer, right-click the
desired hard disk, and choose Properties from the menu. In the Local
Disk Properties dialog box, click the Tools tab, and then click Check
Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a
disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer
so that files are stored in contiguous units and free space is
consolidated in one contiguous block. To access the Disk Defragmenter
utility, choose Start > All Programs > Accessories > System Tools > Disk
Defragmenter.
If these troubleshooting steps don't resolve your issue then consult
this kb doc for more details:
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support
Notes from Customer
Thursday, October 15, 2009 4:54:40 PM PDT
I went to a Business Fair tonight and saw a couple other designer friends and I mentioned my issue and they said that my software wo
n't work because of the AMD processors. (Missing a chip set, CS worked on AMD processors, up until version 3) This is really depress
ing! I would have to purchase a new PC in order for the rest of my software to work. This is so not cool! I can't swing a new PC rig
ht now, business has been so slow almost non-existent.
Notes to Customer
Thursday, October 15, 2009 9:38:18 PM PDT
Thank you for your reply K.
This is to inform you that you meet the system requirements needed to
run CS4 Master Collection.
You can check out the same by visting the following link:
http://go.adobe.com/kb/ts_kb406240_en-us.
Master Collection
2GHz or faster processor for DV;3.4GHz for HDV; dual 2.8GHz for HD
Important: An SSE2-enabled processor is required for AMD systems.
Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or
Windows Vista Home Premium, Business, Ultimate, or Enterprise with
Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
Important: Adobe Photoshop Extended natively supports 64-bit Windows
Vista, and Acrobat Pro natively supports 64-bit Windows XP and Windows
Vista. Adobe Premiere Pro, After Effects, Soundbooth, Encore, and Adobe
OnLocation are certified on 64-bit Windows Vista. Visit Apple.com for
information about QuickTime compatibility with 64-bit editions of
Windows.
MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required
for Microsoft Windows XP Home, Professional, or Tablet PC Edition with
Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for
64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate,
or Enterprise without Service Pack 1 (64-bit)
2GB of RAM (more RAM recommended when running multiple components)
24.3GB of available hard-disk space for installation. Additional free
space is required during installation (cannot install on flash-based
storage devices.)
1,280x900 display with OpenGL 2.0-compatible graphics card
Graphics support for Shader Model 3.0
Dedicated 7200 RPM hard drive for DV and HDV editing; striped disk array
storage (RAID 0) for HD; SCSI disk subsystem preferred
For SD/HD workflows, an Adobe-certified card for capture and export to
tape. For additional information visit the Adobe Master Collection
System Requirements.
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape,
and transmit to DV device
DVD-ROM drive (DVD+-R burner required for DVD creation)
Blu-ray burner required for Blu-ray disc creation
Microsoft Windows Driver Model- or ASIO-compatible sound card
QuickTime 7.4.5 required for QuickTime and multimedia features
Broadband Internet connection required for online services
For the most up-to-date to system requirements select the Adobe Creative
Suite 4 product on the Adobe Products page.
Try and follow the same troubleshooting steps I have given you earlier.
I am sure your issue would be resolved.
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical SupportDirect Download Links for Adobe Software
And make a backup...
Mylenium -
Adobe master collection CS3 license key problem
hi there,, i have some problem with my adobe master collection CS3 license key,, i have 4 key for MAC to my master collection cs3,,
i cannot use my key on my new MAC,, because the limit activation,, i can't deactive the key from my old MAC because my old MAC was dispose,,
what should i do? please help me...
thanksHi Whisnuprasetyo,
Welcome to Adobe Forums.
Thsi issue would require us to check your serial number which i would not advise you to share on Forums.
Please contact us through chat support so that we can help you out.
http://helpx.adobe.com/contact.html?product=creative-suite&topic=activating-my-product-or- serial-number-issues#
Thanks -
Migrate Adobe Master Collection to Mac
I purchased Adobe Master Collection CS5 a few years ago and use it on my desktop and laptop PCs. I have since misplaced the installation CD/DVDs. I want to purchase a new Mac laptop and use my Master Collection license for the Mac laptop. I would deactivate and uninstall the version on my PC laptop.
If I can do this, what is the URL for downloading Adobe Master Collection CS5?
I have been unable to find out if this is possible by searching Adobe and elsewhere. I am not ready to purchase CS6 or iCloud versions.
Thank you!if you have windows version now, you won't be able to use the mac version with that serial number.
but if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with a mac serial number. a windows serial number won't work.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com -
Adobe Master Collection CS 4 Won't Register (Windows 7 RC1)
Hey,
I have following problem:
I installed Windows 7 RC 1 (64-bit version)
I can't register Adobe Master Collection CS4. I retreived the key from licencing.adobe.com with our University account, but no help.
I asked even my friend to read if I got it right from a screenshot I sent him, that it's not my eyes.
I copypasted the key, but Adobe Master CS4 still refuses to register. It's quite all right for now, since I don't need Adobe products right now, but I know I will need in a while.
Any help with this? Our reseller didn't know how to help.
Works wonders in Vista (32-bit that I use as well).
Thanks for suggestions.@John: No, I'll probably never, ever capture live video.
@Ann: No, I was just trying CS 4 out to see if it's worth it for this Win 7 laptop. I think I'll skip the CS 5 and the CS 5.5 series and go for the CS 6 series.
P.S. I seriously don't think the CS 4 series is worth it for this computer (Acer).
P.S.2 Also, from the wiki, I learned that in CS 6 series, Encore is not a stand alone, separate applicatiuon in this suite, but is incorporated as part of the CS 6 PPro application. Now I understand why I couldn't find a separate CS 6 classroom in a book for encore on barnes and noble's website (even though I kept searching for it at B&N's website earlier today).
P.S.3 Also I understand that CS6 master collection is the last such suit to be released, and the next versions of CS after this one is to be Creative Cloud - where you'll have to pay a monthly sunscription fee.in order to keep using it.
And furthermore, I discovered that in the CS6 PPro classroom in a book, it has 18 PPro chapters, and a bonus chapter 19, the encore chapter, so this would be just a total of 4 cs6 classroom in a book to get, as opposed to the CS4/CS5/CS5.5 classroom in a books (PPro, PS, AE, SB/Aud, and En).
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