Help! Firmware Problem! Help! Plea

Ok, I got the Zen Touch off Ebay. I don't have a wall charger, just a USB cord. The battery was almost dead when i got it, but ali've enough to put firmware on it. So i tried putting the newest one on there and it erased the current one on my zen touch, but didn't put the new one on there. Now it's in recovery mode and it won't charge through my port to put firmware back on it. Help!

Great, however this is something that you probably don't know as almost nobody bothers to stress out eventhough it is of outmost importance:
Your Zen Micro used a Lithium based battery.
These batteries don't like to be drained completely.
Infact draining them completely often reduces their life significally.
Similarly they don't like being completely charged either (although for that, limiters are usually utilized to prevent it).
If your battery were to fall bellow a certain charge level it could refuse to re-charge altogether!!!
This is why the player wouldn't turn on, to avoid discharging the battery bellow that level.
For that make sure you charge it before it goes too far down while it is a good idea to discharge it *almost* completely and charge it again once every 30 or so charges/discharges...
EDIT: Oh, just to know, the Micro doesn't have a reset button because you can simply take the battery out to reset it. That hole is the microphone so DON'T put anything in it...
Cheers!Message Edited by Keyper7 on 02-20-20062:35 AM

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Hello,
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Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
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Please Help "Firmware Problem" w/ Zen X

I have a 60GB Zen xtra, I was downloading music when I got the battery low message. I shut the player down and didn't recharge until the next day. When I plugged it in the player started re-loading the library then it stopped and I got the message "Firmware Problem" Iwas unable to use the player. I tried turning the player off but was unable to do so until I unplugged and removed the battery. I reinstalled the battery and got the same results, "reloading library" and then "Firmware Problem." I recharged the battery and still same results. I can't access anything. This is the second player I've had with problems. What do I need to do so that I can use the player?

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I certainly agree. You can comment to Apple on the matter via their feedback page, if you wish:
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See here in the Zen FAQ at Nomadness.net.

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Hi there, I have the same Problem. Tried to update to firmware 2..0, followed the Instructions but then the Player was no more detected via usb, the update failed during the process "your player is beeing reeboted, please wait...", but nothing happened! When I tried do reconnect it in the recovery mode, my Computer didn't detect the player, the flash-tool said "player is not connectet, please connect the player"
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*URGENT* Firmware Problem On Zen To

Hey,
Ok so i was updating my firmware using the latest
and legit download from your website when an
error occured.
Now whenever i boot up my ZEN TOUCH i
get "Firmware Problem" and it goes into recovery
mode. I have tried updating on 2 different
computers and i have done it with the AC plug in
but still nothing works. The error i get when i
try to update is that (even though the computer
recognises the zen) the update firmware
application does not recognise and asks for it to
be plugged in (also nomad explorer does not
recognise it)
Please can you guys help?
Drakhra
I have also tried reverting to wmp0 but still on both computers no resultMessage Edited by Drakhra on 0-5-2006 03:32 PM

Interesting... I burnt all the necessary software to a CD (which included: JB3MV2_PCWDRV_US__30_03.exe [Creative Zen Touch Drivers], ZenTouch_PCFW_L4__0_03.exe [Old Firmware update], and ZenTouchP4S_PCFW_LB_2__0.exe [Latest Firmware update]). loaded the CD onto a laptop. Installed JB3MV2_PCWDRV_US__30_03.exe which are the drivers for my creative zen touch. With my Creative Zen Touch plugged in via USB port. it asked me to reconnect the device. I reconnected it. I attempted to install Firmware: ZenTouch_PCFW_L4__0_03 it gave me the same error before. Then I double clicked firmware ZenTouchP4S_PCFW_LB_2__0.exe and it recognized my Creative zen and is currently updating the firmware. Suggestion:if you have all these files on the computers try uninstalling and then reinstalling. Might be a trial by error thing. Hopefully this hel
ps.
-Regen

If you are having firmware problems, enter h

Ok, if you are having firmware problems, like you can do nothing to your mp3 (in my case Zen Vision: M) or you're stuck in recovery mode because you erased your firmware and now you pc isn't recognizing your mp3 and you can't upgrade you firmware, don't worry, I got trought all of it and my Zen is now working =D I had to do a lot of things in order not to loose my mp3, and one of those things was reinstalling my windows xp =/... took me 2 or 3 days to install everything again and put the whole pc in order, but once it was finally done, I was able to upgrade my firmware, so if you are having this kind of issue, you can reinstall you operational system and it'll go back, at last came back with me But before reinstalling it, here a few things you can do: try to reinstall you USB drives, and when I say reinstall I really meant it! Fully unnistall it, get your motherboard cd drive and install it again, before downloading any upgrade for your USB, try it as it comes from the cd, if it doesn't work, then upgrade your USB drive. Since I had to reinstall everything from my computer, that includes that I had to reinstall SP and SP2, so if reinstalling USB doesn't work, you can also unnistall SP and SP2 and see if that can work, although is pretty hard and annoying to do it, if you really like you MP3 and if you don't want to waste more money on it, I highly advise you to do it. So after you reinstall SP, SP2 and USB and your mp3 is still coming up with firmware error, DON'T WORRY! Go to creative.com, look for support, download, and check for firmware download, they have firmware upgrades, mine goes for the name of Creative ZEN Vision:M 30 GB Firmware .62.02, at http://us.creative.com/support/downl...type=4&x=8&y=9 If still none of these settings worked for you, then you can reinstall your operational system, having in mind that althought it was very simple for me (yeah, I know something about computer and I've reinstalled my XP a ton of times), it can get some people into trouble and it can damage your HD if you have no clue on what you're doing. If that's your case, call someone you trust to do it. You can also find some tutorials at the internet teaching you on how to do it. I hope this can help all of you that had the same problem as I did Anything else I can do for you, just ask.YoursMonttanha

My player is currently stuck in recovery mode. My player isn't supported by the mp3 recovery tool offered on this site. I have been thru 3 micros because of the jack problem. On my 4th episode I finally had a friend that works in computer welding fix the jack for me. It has worked flawlessly for .5 years now until I had this recovery mode freeze happen. I was hoping I would be able to get it going thru the help of Creative or some of the Gurus on this site. Well, I have given up. So, I thought I would go and check out some of the players similar to mine and order a new one. Well I was going to check out a 6 Gig player and they want $250 for it. The new 80 Gig Zune is $250. Not to bring up another player but to me, that is a no brainer. I don't really have any use for a player that big but for the money and what you get compared to what they are offering here, Creative isn't leaving me too much choice. My wife still has a Micro Photo but I guess it will be time for me to step up and try something different. I really like staying loyal, but Creative isn't really giving me any competitive choices to do so. I would like to say thanks to all the nice people on this site. I really appreciate all of the information on here.

Help! Firmware Problem! Help! Plea

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