HELP! Firmware update failed. iPhone could not be restored Unknown 6

I wanted to upgrade my iPhone's firmware.
Plugin, backup, sync, etc, update downloaded and it began, extracting, preparing iphone, preparing software, then finally restoring iPhone.
IT NEVER FINISHES, I get an error code unknown 6, could not restore iphone.
I repeat, same thing every time.
I uninstall iTunes, even deleted my backup so everything is gone, reinstall, same thing
Created a new user account in windows so that it is forced to redownload the update, guess what, same thing.
Has anyone else encountered this problem and did they resolve it?
Thank you so much
Matt

I thought I should chime in even though some of the issues have been addressed.
I downloaded 2.0.1 yesterday evening. The download was relatively fast. The upgrade process began.
I am generally very finicky and always want to watch the progress meter. I have noticed that with Apple products (as Microsoft), the progress meter's generally mean nothing.
… Fast-forward about two hours. I come back to the computer and the upgrade is still doing its thing. It was stuck at the Restoring iPhone Software section. The iPhone became a brick the phone displayed the lovely connect to iTunes graphics.
I decided to kill the session and try again. iTunes began the upgrade yet again, but this time it stalled at the section right before Restoring iPhone Software.
I spent a good four hours working on this thing. I downloaded the latest iTunes hoping that would solve the problem. Again, no success. I also tried deleting the USB driver with no luck.
I went to sleep on the third attempt thinking it is taking its sweet time. I wake up at 3AM or so, and it is again, stuck on the last bar of Restoring iPhone Software meter.
It was at that point I decided to try something different. On a whim, I install iTunes on another computer. I plugged in the iPhone, downloaded the upgrade, and in about 30 minutes the upgrade completed successfully. I actually got a more consistent progress meter on the various updates. The iPhone restarted and iTunes recognized the phone instantly.
I plugged it back into my primary machine, which was giving me trouble, and everything is hunky dory.
*So, if you guys have been trying everything and are going insane, perform the upgrade on another machine.* It solved my problem and three other users’ issues that were having the same problem at work.

Similar Messages

  • Failed iOS7 update -- then iPhone could not be restored error 27

    Hello community
    I tried to upgrade t0 iOS7 on my iphone4s via USB itunes connection. It finished downloading and then error box came up saying "iphone could not be updated
    '. then the phone was stuck on apple logo and i reset the phone and now its in recovery mode. itunes tell me to restore my phone but error box keeps on popping up with "iphone could not be restored error 27". tried everything...reinstalled itunes, disabled firewall/security and nothing's working =((((
    HALLP

    Hi.
    Ipad 3 wifi a1314 here failed while upgrading to ios 7 over wifi. After that, it is stucked on recovery mode. Itunes is latest 11.1.3 and firewall my pc is off, antivirus off and I keep on getting error 27
    What does this error mean?
    Restoring ipad software bar on itunes compleates
    verifying ipad software compleates
    but fails verifying ipad restore on error message The ipad "iPad" could not be retsored. An unknown error occurred (27)
    The status bar on the IPad device (under the logo) stucks on about 85%
    The local Ipad service that was supposed to be applec certified simply did the same and said cannot fix withough no explanation what is worng with the device.
    I am a bit dissapointed because the device is 1,5 years old only.

  • It says it needs to be connected to itunes and restored.  when i do that, it goes through the whole process then comes up with "iphone could not be restored. unknown error code (-1)".  Please help

    My brother gave me his old iphone when the touch screen went out on mine.  It's in great shape but when I received it, it says that it needs to be connected to itunes to be restored.  I have done this and it goes through the whole process then says iphone "iphone" could not be restored.  unknown error code (-1).  There is not a -1 code on the list and I have tried most of the suggestions.
    Does my sim card need to be in when I am doing this?  And any other suggestions?

    I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.

  • My phone will not come on,when i try to restore the phone it says the iphone could not be restored unknown error occured 21 someone please help!!

    can some one help me with this ? i tried to do hard reset no luck, when i try to restore the iphone it says unknown error 21

    Yeah i getting the same error on my iphone3gs. Ive tried eveything i think if you find something out PLEASE let me know. Im going to send mine in though bc i cant take going with out a phone anymore. GOOD LUCK!!!!!

  • Iphone could not be restord, unknown error accurred (36)

    I started updating my iphone 4s to the latest OS and put it on the table to finish updating. When I returned to get it showed connecting to Itunes. I connected the phone to Itunes and Itunes indicated that my iphone need to be restored and I started the restore process. I received this error (iphone could not be restored, unknown error occurred (36)). I have tries suggestion on support website and I still get this error. On the Iphone The Apple logo comes up with a data line underneath and that is where it stays until I disconnect power. When I turn it back on the connect to itunes logo comes back.

    See this discussion: https://discussions.apple.com/message/22155018#22155018

  • My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

    My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

    My iPhone 3GS is getting the same error. I've called Apple a bunch of times, and they won't get back to me. I'm searching through discussions to figure out a solution.

  • After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?

    After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?

    Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
    Get help with iOS update and restore errors
    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
    To narrow down the issue, you can try different equipment:
    Use the USB cable that came with your device, or a different Apple USB cable. 
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    Solve other issues with the USB connection, then with your security software.
    If you still see the error message, check for hardware issues by following the next section.
    Check for hardware issues
    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
    Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Make sure that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • I have an iphone 6 plus which show iphone disable connect to itunes. i tried to restore but it won't work and everytime it says "Iphone "Iphone" could not be restored because firmware file is corrupted disconnect and try again later"

    last night while i was sleeping at somone has tried to open my passcode if Iphone 6 plus model A1524. Now i cannot see the passcode screen and it just saysi phone is disable connect to itunes . Then i decided to restore my iphone and i have download almost 4 firmware files (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.0_12A366_Restore.ipsw and iPhone7,1_8.0.1_12A402_Restore.ipsw and fourth one is iPhone7,1_8.2_12D508_Restore.ipsw.part) and restore (by holding shift in itunes and selecting file ) using itunes ( which is current version 12.1.2.27 64 bit) but for everytime two of them(while extracting ) which are (iPhone7,1_8.3_12F70_Restore.ipsw and iPhone7,1_8.2_12D508_Restore.ipsw.part) it says "Iphone "Iphone" could not be restored becuse firmware file was corrupted please disconnect and try again later" .i have tried to download "iPhone7,1_8.3_12F70_Restore.ipsw " manually and via itunes (when i download and restore using itunes it says
    "There was a problem downloading the software for the iPhone ''iPhone'' A unknown error occured (9006).
    Make sure your networks settings are correct and your network connection is active, or try again.''
    but nothing works (While for rest of two it says firmware file is not compatible).. I'm tired of these now as i'm working on this problem for 5 days ...
    Please help me as soon as possible..
    sorry for my poor english..

    Hello JD_NINJA,
    Thanks for using Apple Support Communities.
    Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device.  To troubleshoot this issue please follow the directions below.
    Check your security software
    Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
    Get help with iOS update and restore errors - Apple Support
    When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
    Restore your device from an iCloud or iTunes backup - Apple Support
    Take care,
    Alex H.

  • TS3694 Can't restore and recover iPhone 4s. Keep getting The iPhone "iPhone" could not be restored. An unknown error occurred (14). Help please!

    Please help. I simply connected my iPhone 4s to my Dell laptop (Win 8) which connected to iTunes automatically (which it normally does) and was told that I needed to update my software (I believe for both iPhone OS and iTunes). I tried to update and now my iPhone won't work at all. I just keep going in circles trying to restore and recover and I keep getting the error message: The iPhone "iPhone" could not be restored. An unknown error occurred (14). All I see on my iPhone 4s screen is a cable connector, a little up arrow, and an iTunes symbol--and nothing else works.

    http://support.apple.com/kb/TS3694

  • Restore error:iphone could not be restored because the firmware file is....

    can't restore my iphone 3g, becouse this error: iphone could not be restored because the firmware file is not compatibe
    To make things wors yesterday iphone was stoped i shutdown it and when i try to turn On the apple appears for a 30 sec then disappear... and again apple appears and for 30 sec disappear...So to fix this problem i need to do restore but i cant becouse i get the error.
    Message was edited by: liskan

    The error message you are getting sounds like you have jailbroken your iPhone or have updated to iPhone OS 4.0 Beta.
    Eitherway, I would follow http://support.apple.com/kb/ts1275 for a possible solution as these steps may not work.

  • Help - Unknown Error 2006 "iPhone could not be restored"

    Hi there - has anyone else been plagued with this? I tried to sync my iPhone 3G (less than a year old) and it wouldn't sync. I tried to restore it and it went partially through the process and bailed returning an error. I went to the discussion boards who recommended (not necessarily in this order) rebooting, using a different USB cable, a different computer, reinstalling iTunes, turning off Little Snitch, turning off Firewall, using an on-board USB port. Absolutely NOTHING worked and my phone is bricked. Now, despite everything all I get is "iPhone" could not be restored An unknown error occured (2006).
    Can anyone help?

    Close iTunes and unplug iphone
    Search web and download the 2.2.1 ipsw file.
    Go to device manager on PC and delete the USB option for Apple under the hardware options.
    Reboot PC
    Plug in iphone and wait for dreaded connection picture
    hold power button and home button until apple logo appears
    continue to hold home button and release power button until connection picture appears again
    Your PC should now find the iphone in recovery mode
    Now open iTunes and it will prompt you to restore
    Hold the shift button on the keyboard and click the restore button at the same time
    This will allow you to browse for the correct ipsw file
    select the 2.2.1 file that you downloaded
    your iphone will now restore
    Once completed, you will need to resync
    Now you are back to square one but at least have a phone that works
    Now make an appt at the Genius Bar and make them update it for you
    Mine is scheduled for next week

  • Premier 9.0  Update failed.  Could not apply the updates

    I just did a reinstallation of Premier and made an update via Adobe update. I get this error.  Update failed. Could not apply the updates. The error log can contain informtion to help you identify the problem. Then try to update again. Contact Customer Support if the problem persists.
    The error log
    Update Software for Premiere Elements 9.0.1
    An error occurred while downloading this update. Cancel and try again later. Error: U43M1D207
    I have tried several times but i can't solve it.
    Does anyone know any tricks to love this
    KR/
    Joakim

    Kimmey66
    This question has been asked several times recently.
    Do not bother with the issues of Premiere Elements 9.0 Help Menu/Update. Waste of energy. These updates involve only 9.0.1 and Camera Raw up to no more than 6.5. There is no more to be gotten after that.
    The remedy is quick and easy.
    Download and install the 9.0.1 Update from Adobe.  You can do the download and install with Premiere Elements 9 closed.
    If Windows
    Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
    If Mac
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4930
    If you need Camera Raw 6.5 Windows (See instructions for manual install)
    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.5 update
    If you need Camera Raw 6.5 Mac (See instructions for manual install)
    Adobe - Photoshop Elements : For Macintosh : Camera Raw 6.5 update for Elements 9
    Please let us know if that worked for you. Any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • HT4623 Software update for iOS 6.1Error -The iPhone "iPhone" could not be restored. an unknown error occurred (-1).

    I got Software update for iOS 6.1 ..
    After installation - Phone shows message to connect to iTune,
    I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
    I click on Restore iPhone - it gives error
    The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
    Not my phone is not working - Its dead - is show the screen - Connect to iTune.
    Please help.
    Thanks.

    Error 1 or -1
    This may indicate a hardware issue with your device.
    Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
    If the errors persist on another computer, the device may need service.

  • The iPhone could not be restored. An unknown error occurred (14). [Help me]

    Hi,
    The iPhone could not be restored. An unknown error occurred (14). [Help me]
    My Ipone is 3G - 16 GB
    and I am using itune 8.2.1.6
    and I want to update my Iphone to 3.0.1
    and I am facing this problem when I trying to restore before updating the iphone.
    This is screen shot of the error message > http://amaiub.net/vb/imgupload/uploads/ce7d96353ab6243af234d794764a9901.JPG
    Thanks in Advance.

    I just had the same problem at least a half hour ago! I re-tired everything at least 3 times then it complete wipped my phone out!! THEN I got it to ask for restore from my last session only for it to not work again! Its very frusterating now phone is starting over from scratch which worries me all the time thinking everying wont be there when its done. This new software to me was more of a problem then fixing the problems. I tried to work on my friends new ipod touch she got and this update did the same exact thing to her ipod touch we had to take it back she didnt even have it for a day!!

  • Error at tend of 2.0 Update "The iPhone "iPhone" could not be restored.

    Hi,
    I updated to iTunes 7.7 last night. Got the 2.0 download and install from iTunes this morning. I started the install and walked away. Came back about 20 minutes later and the following error popped up from iTunes:
    "The iPhone "iPhone" could not be restored. An unknown error occurred (1014)."
    On the screen of the iPhone, it shows the USB cord with an arrow pointing at the iTunes icon.
    Anyone know what gives? I'm tempted to start over, but did I just loose all of my data?
    Please help!

    Restoring your iPhone will not solve your problem. The problem is not your phone or the software but Apple's Servers. I have your exact problem. The bad news is you won't be able to fix your situation until enough traffic is off of Apple's servers. Apple is not sure when these issues will be resolved.
    I actually got through to Apple tech support earlier today and was advised not to try to update my phone till Saturday or Sunday at the earliest. They were very, very apologetic but Apple took on to much by launching the new iPhone and 2.0 software update worldwide all on the same day.
    Right now my phone is useless but things will be better soon.

Maybe you are looking for

  • Wifi problem after.4.3 update on xperia z

    Hi all, After updating my Xperia Z (C6603) to build number 10.4.1.B.0.101 I've been having connection issues with every Wi-Fi network. I've checked the forum but I only found problems about people having Wi-Fi issues with their smartwatch, I do not o

  • This message could not be moved to trash

    Hi I can not delete my messages , it will not send them to trash, also any sent messages do not stay in sent folder, I have re booted/set the I pad Ta

  • Caldavd failing to start after upgrade to Server 3.2.1

    This problem, caldavd not starting after upgrading to Server 3.2.1, is a variation on the theme of PostgresQL not starting.  It too boils down to a postgres database not having been updated properly.  Below are the steps needed to fix this problem: s

  • Need help with a java chat software!!! Anyone pls give ideas

    I need to implement a chat protocol with sockets for my course!! As of now i have only got to the simple client server application with sockets and have a user interface with panels. How could I proceed... How should i use login names and passwords??

  • Is there any adapter vom macmini thunderbolt to LCD-Screen with VGA

    I have just bought a macmini with thunderbolt and I have a LCD-Screen with VGA-connection. Is there any adapter to connect the screen with the mac??