Help fix - Error Msg: Licensing for this product has stopped working.

I need to know how to fix my AI - the app quit working & gave me an error message:
Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling & reinstalling this product or contacting your IT administrator or Adobe customer support for help.

It means what it says - reinstall. You haven't provided any system information or other details, so nobody can tell you more than that, anyway.
Mylenium

Similar Messages

  • Trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working  you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this pro

    trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working  you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT adminstrator or Adobe customer support for help
    I already Uninstalled and reinstalled the product and it still does not work.

    Hi,
    Try to uninstall the software again and you have to manually
    Delete the following folders:
    [Startup Disk]/Library/Application Support/Adobe/Adobe PCD
    [Startup Disk]/Library/Application Support/Adobe/caps
    [Startup Disk]/Library/Application Support/Adobe/backup
    [Startup Disk]/Library/Preferences/FLEXnet Publisher/
    [Startup Disk]/Library/Application Support/FLEXnet Publisher/
    Go to Applications-->Utilities-->Disk Utility, Open it and Select the MAC HD and then click on Repair permissions.
    After that try to run the cleaner tool as mentioned by kglad.
    Restart machine and then try to install again.
    *** Make sure , you only delete these folders if there is no other adobe applications installed on the machine. As if you have any other Adobe application of the suite ( not free applications ) then it will be a problem.

  • Had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I rest

    I had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I restarted the computer and tried again to run Photoshop and the same error message appeared. The message was followed by a message that stated that I needed to contact Adobe technical support and mention Error: 150.30. I need Adobe technical support to provide me a solution for my problem so I can continue using my Adobe products installed on my computer.

    Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
    There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
    If not, you must reinstall your CS4 suite.  You don't need to delete your preferences, so it should be the same as before.
    Error "Licensing has stopped working" | Mac OS
    Gene

  • Need help with Photoshop and "Licensing for this product has stopped working" message. Adobe fix isn't working.

    I am still using CS3. A while back I received an error: "Licensing for this product has stopped working" for my CS3 programs. I used the recovery program suggested by Adobe and was able to get Illustrator, Flash and Dreamweaver to work, but I still can't open Photoshop or In Design. I went back to the Adobe site and did every other trick they suggested to fix the error, but nothing has worked.
    I then tried to uninstall photoshop from my CS3 suite (so I could reinstall) but got a JavaScript Alert: "Critical errors were found in set up. Please see set up log for file details." Seeing as I am not the best with the behind the scenes technical stuff, I have no idea what this means or where the set up log even is. Any help anyone can provide?
    I have had CS3 installed on my computer for over a year. I started having problems about 4 months ago.

    I am having similar problem.  Can't open any of CS3 programs after trying to download Dreamweaver Trial, which wouldn't work because "couldn't remove DLM extention" error message.  So now I can not run Illustrator, Photoshop, or even Adobe Reader.  These are properly licensed for about a year. I get "License for product has stopped working".  Have 2 pending cases open with Adobe support (one for Dreamweaver trial, one for license problem) since 8/3 with NO ANSWERS - It says answers within 1-3 business days.  Was on phone support hold today for over 3 hours before line went dead with no help.  What is up with adobe support?  Can anyone help?

  • Using PSE8 on a Mac, OS10.94. Error message "Licensing for this product has stopped working." Error 150:30 Followed all of Adobe's suggestions for the fix, nothing works. I need to know how to make this software work again. I also need contact details for

    What, you want all that AGAIN?
    Windows here I come ...

    Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
    There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
    If not, you must reinstall your CS4 suite.  You don't need to delete your preferences, so it should be the same as before.
    Error "Licensing has stopped working" | Mac OS
    Gene

  • Installing photoshop cs4 on an iMac and getting the error code licensing for this product has stopped working.  what do i do?

    have cs4 on a disk and installing on a new computer with no disk drive.  dragged application file onto a stick and transferred to the new computer.  but am getting this error code when i try to open.  any ideas?  thanks for the help

    Hello,
    what do you think about download a PS trial version, install it and then use your SerialNumber to active it.
    You could use http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html AND note the: "Very Important Instructions" mentioned there.
    Hans-Günter

  • Licensing for this product has stopped working Error: 5

    OK. Totally frustrated here.
    Trying to start InDesign (installed with Master Collection CS4) on Powerbook Pro running 10.5.7 and consistently get the error above: "Licensing for this product has stopped working" and with error: 5.
    I have attached a dump of the error screen.
    I have been through Adobe's knowledge base and followed the steps there. I have:
    1. Applied the licensing service update, and I also used the 0 option.
    2. I have restarted the computer several times.
    3. I have uninstalled and reinstalled the application (the whole Master Collection actually) using the uninstaller, with the remove preferences files option selected.
    As far as I am aware I have the latest version because after reinstalling it the updater downloaded 1.1Gb of updates and installed those.
    I have also nuked all font caches in case it was related to Apple's font cache bug.
    No joy in any event. Still getting the error and no InDesign.
    Any suggestions from the gurus here, please???
    Alan

    Thanks Peter,
    As I said, have tried uninstalling and reinstalling but InDesign still doesn't work, all the other CS4 apps seem OK. Looked at the list you provided - much the same as the one I generated except there was one extra page I had not seen before at http://kb2.adobe.com/cps/494/cpsid_49485.html.
    Of course the series of steps described in that page are impossible to do because it says to :
    1)      Set the computer clock back to May 31, 2009.
    2)      Launch the affected product.
    3)      Go to Help->Deactivate, select ERASE THIS SERIAL NUMBER.
    4)      Quit the application.
    5)      ...
    The application will not start because the licensing has stopped working. So step 2 is not possible.
    Apart from that the only other page that specifically addresses this problem is at http://kb2.adobe.com/cps/405/kb405970.html
    In this it says to do the things I said I have already done in my original post. None have worked.
    Guess Adobe don't monitor this forum so I suppose I need to go back to Quark to do my work. InDesign appears fatally broken.
    Cheers
    Alan

  • Can't run FW CS3! "Licensing for this product has stopped working."

    I purchased and downloaded FW CS3 this morning. I received my
    serial number and once the file had completed downloading I ran the
    installer. Everything seems to be working fine, and the install
    finished without a hitch. I then tried to open the application as
    was greeted with the following error message:
    Licensing for this product has stopped working.
    You cannout use this product at this time. You must repair
    the problem by unistalling and then reinstalling this product of
    contacting your IT administrator or Adobe customer support for
    help."
    I've unistalled (using the adobe utility) and reinstalled
    twice without any luck.
    I'm on OS X 10.4.9 w/an Intel Core Duo and 1GB of ram. I had
    previously installed the Fireworks CS 3 Beta, but uninstalled it a
    month or so ago.
    Any help would be greatly appreciated.

    Hi Shaun,
    This is a user to user forum. You'll need to contact Adobe
    Customer
    Service to have this resolved.
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=77086966
    Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
    http://www.projectseven.com
    Fireworks Newsgroup:
    news://forums.projectseven.com/fireworks/
    CSS Newsgroup: news://forums.projectseven.com/css/
    http://www.adobe.com/communities/experts/

  • Licensing for this product has stopped working - Acrobat 9 Pro Trial Edition

    Before committing to purchase of 50 licenses for the office, I though I'd better make sure Acrobat 9 Pro works on my laptop. Nyet
    I am totally frustrated by spending 20 minutes installing the package, only to get a "licensing for this product has stopped working" "You cannon use this product at this time"
    I've reinstalled - twice
    I've followed instructions relative to Flexnet service.
    Anyone have a do this and Acrobat 9 will work list of instructions - preferably something that will work in a batch file since I don't want to spend two weeks getting the units on our network to work with Acrobat 9.
    TIA

    OK - or i should say not OK!!
    I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
    I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
    This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
    The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
    In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
    Have a great day.
    David

  • Photoshop Elements 6 Licensing for this product has stopped working.

    Hello,
    I have just done a clean install of Snow Leopard (after wiping my hard disk), then restored my system (without applications) from my Time Capsule. I have then successfully re-installed most of my software.
    However, after re-installing Photoshop Elements 6 from the original DVD, I get the following error message:
    Licensing for this product has stopped working. You cannot use this product at this time......
    This appears as soon as I attempt to run the program from my Applications folder and Elements closes as soon as I click OK and does not allow me to input my license key.
    Anyone any ideas?
    Thanks,
    Philip.

    Hiya Philip M,
    most Adobe products work by the licencing system installing some sort of "correct" answer-code when adobe connects to verify the authenticity of your product. I think, you may have to contact Adobe.
    When I ran Macromedia Dreamweaver, you were able to "transfer licence" (PRIOR to uninstalling from one machine and installing on another), which would send the signal to "free up" the correct (and authentic) licence and then install on your other machine. This facility has been removed (no doubt to protect the product) and I had to pay for a new disk (a bit of a pain); maybe you are luckier but check adobe's help site:
    http://www.adobe.com/support/photoshopelements/
    good luck

  • Captivate 4: Licensing for this product has stopped working

    When launching Captivate 4, I get this error message: Licensing for this product has stopped working. "This product has encountered a problem which requires that you restart your computer before it can be launched."

    Please use the document below to resolve this issue. First link is for Windows and second link is for Mac.
    http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
    Regards,
    Rajeev.

  • After many months of non-use, when I opened Photoshop CS4 Extended, I got an error message 148.3.  "Licensing for this product has stopped working."  I need help, please.

    After many months of non-use, when I tried to open Photoshop CS4 Extended, I got an error message 148.3.  "Licensing for this product has stopped working."  I need help, please.

    Error "Licensing has stopped working" | Windows
    Error "Licensing has stopped working" | Mac OS
    Mylenium

  • When launching PS I get an error 150:30 "licensing for this product has stopped working".  Does anyone know how to fix this?

    When launching PS I get an error 150:30 "licensing for this product has stopped working".  Does anyone know how to fix this? downloaded very recently from Creative Cloud

    Supply pertinent information for quicker answers
    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    Computer hardware, such as CPU; GPU; amount of RAM; etc.

  • How to fix "Licensing for this product has stopped working - Error 150:30"?

    I cannot pen PSE or Bridge. It get the message "Licensing for this product has stopped working - Error 150:30".
    I assume it is because I recently upgraded my Mac to Yosemite.
    What do I need to do to be able to open PSE again?
    Thank you.

    Thank you. I appreciate your tips. I tried solution 5 and it doesn't work.
    The rest is essentially gibberish to a basic user like myself. I have
    neither the expertise nor the confidence to go into these folders and start
    mucking around in there. Can I please have someone call me and guide
    through the necessary steps. My number is 06 46 40 94 39 (Location: France).
    Cheers.
    Michel Payen-Dumont & Nancy Feyerer
    www.gaulejac.blogspot.com
    Tél.: 05 53 50 72 80
    M: 06 46 40 94 39
    N: 06 45 29 59 40

  • What does "licensing for this product has stopped working, Error 150:30" indicte?

    My CS4 has stopped working. I get the message..." licensing for this product has stopped working, Error 150:30"  After taking all the steps  listed and uninstalling CS4 and Reinstalling it I finally got it working again ( which took a couple of hours of down time)  Now ...every time I turn my computer off and back on, I get the same message again, and must go thru the 2 hours "fix"... any suggestions.  Adobe Support has been less than helpful with this... which is unusual. 
    Photodeb

    PhotoDeb, I have the same problem with my CS4 suite. I get the 150:30 error, "licensing has stopped working."
    Fortunately, I'm subscribed to CC, so I can still open all CS4 files with CC apps.
    BUT, I DO want to get my CS4 working again.
    Have you been successful yet, in getting your CS4 back to working as it should?
    I tried downloading the "License Repair Tool" [www.adobe.com/support/contact/licensing.html] file from Adobe, but it didn't work.
    I have read that if it is downloaded with Safari (as I did), it won't work; that it has to be downloaded with Chrome or a browser other than Safari.
    Also, I deleted the FLEXnet Publisher preferences folder. But, I now wish I had simply moved it to the Desktop, instead of trashing it entirely.
    So far, I haven't done anything about reinstalling CS4.
    QUESTION: From what you've learned, is it recommended to UNinstall CS4 suite (like you did) BEFORE reinstalling it?

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