Help for Macbook novice

Hi, apologies in advance if this is the wrong message board.
I am trying to help a friend with his daughters macbook. I am not particularly savvy with Apple products, having kept to my windows system.
This particular macbook had an issue with its hard drive, the drive was ultimately replaced, as no OS ever came with the computer she is struggling with how to get it working.
I felt certain that if she purchased it new, then she of course has the rights to whichever version of OS came with it. But the question is how to get it back on there?
I have read many articles on here and other websites. I read about holding command, option and R and triggering some kind of online restore, but nothing happens when i try this. A friend gave me a disc that is supposed to be a restore disc for MAC OS X, we are not sure this is the right OS, which gets me into OS X Utilities, however when i try to install OS X, I get a message saying that it was "unable to download additional components needed to install MAC OS X" I did have the wireless active before doing this.
If it were a PC I would have it sorted by now, I am sure it cant be this hard. Hoping somebody on here can point me in the right direction.
Thanks for reading
Mike

If you're not close to an Apple Store...
Here's how to find the serial number:
How to find the serial number for your Apple hardware product
http://docs.info.apple.com/article.html?artnum=303372
Once you find the serial number, enter it here:
Apple - Support - Check Your Service and Support Coverage
https://selfsolve.apple.com/agreementWarrantyDynamic.do
This will give you some basic information (e.g. MacBook Pro (15-inch,Early 2011) about your model.
Searching on this model information (you may get more than one hit since you may not know the chip speed of the CPU) at EveryMac:
http://www.everymac.com
will give you some information about what operating system shipped with the computer (Pre-Installed MacOS) and what the latest version of the Mac OS the computer will support (Maximum MacOS) assuming that that operating system's CPU, RAM, and storage requirements are met.
I won't get into details about whether you may need Snow Leopard (OS X 10.6) install DVDs ($19.99), but they are available through the online Apple Store:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
and may be required if the computer is older and will support Snow Leopard.
Jim

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Murray --- ICQ 71997575
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(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
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>
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>
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