Help for the end users

(This isn't really a technical question, so apologies if I've posted this in the wrong forum.)
I have been using Java Web Start for some time to distribute some of my software. I appreciate not having to create separate installers for each OS, and that I can ensure that all my users have the latest stable version of the software at all times. But when one of my users reports that they can't even run my application, it can be very difficult to diagnose the problem remotely.
The main problem is that my app is the only Java Web Start app most of my users have seen. So I spend most of my time diagnosing issues that have nothing to do with my code. The problem might be a browser issue. Maybe they haven't installed Java, or the browser doesn't "see" the Java installation. Maybe they're trying to launch the app by double-clicking on one of its data files. Maybe they aren't connected to the Internet and it's the first time they're using my app. Or as often happens, maybe it did exactly what it was supposed to do, but since it didn't "look" like the type of install that they're used to, they think that it didn't work!
These issues have seriously tempted me to give up on Java Web Start. But then I realised that it would solve a lot of problems if I could direct my users to a page on the Sun website that:
1. Had a sample Java Web Start app they could try running, and
2. Provided information to help non-technical users diagnose most problems they might encounter.
Virtually all of the information I've found about Java Web Start is targeted toward the person who is developing or deploying the application. And the one sample web start app I've found on Sun's website (http://java.sun.com/developer/technicalArticles/JavaLP/javawebstart/AutoInstallDemo.html) is for Windows only. I need a way to support my Mac users. (Fortunately, all my Linux users are techies!)
So how about it? Or is there already such a page, and I just haven't found it yet?

That's one reason I never use any derivation of the word
"Captivate" in my screen name. I could never live up to
expectations created by the name . . . but who expects
anything from a cat? Hah!
Okay El_Captivato, I won't pick on you any more - matter of
fact, let me welcome you to the Captivate User Community!!
Yes you can have the results email to your email address if
that's what you want. If your users are going to take the "quiz"
from an on-line (web) location, there are going to be problems with
both web-based mail services because the email scoring
notification option is a simple Java-script invoking the "mailto"
command. And of course, those without an email account are a
special problem because they have no way to "mail" the results to
you , and you would have no way of knowing who they came from
anyway.
Have a greeat day!

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g.myers wrote:
Not sure whether you were referring to the software or the content there.
Looks like another Jive implementation, but I don't think anyone here wants to think about an OTN forums upgrade anytime soon.I had totally forgotten that Sun had their own forums - also using Jive - to handle Sun products. That is the one presented.
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