(Help!) Free subscription magazine app - rejected twice for same bug - Specifically, the activity in

Question

Hi,
Here's the rejection response for the app.
2.2
We found that your app exhibited one or more bugs, when reviewed on iPad running iOS 7.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.
Specifically, the activity indicator spins indefinitely purchasing a subscription. Please see the attached screenshot for details.
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. When the DTS engineer follows up with you, please be ready to provide:
- complete details of your rejection issue(s)
- screenshots
- steps to reproduce the issue(s)
- symbolicated crash logs - if your issue results in a crash log
If you have difficulty reproducing a reported issue, please try testing the workflow as described in <https://developer.apple.com/library/ios/qa/qa1764/>Technical Q&A QA1764: How to reproduce a crash or bug that only App Review or users are seeing.
Screenshot_0.png
I had the same rejection the first time. After looking online at Adobe I thought it was a billing issue, so managed to get that rectifed. I hadnt used a shared secret (as it hadnt shown up because, I thought, the billing wasnt setup correctly). After we corrected the billing, I had access to the shared secret which I have used. 
Any ideas what else this could be?
The app is a magazine app which is for free subscription. That's the inapp purchase. No folio in app purchases, because they are free. Sent with the first version on the magazine published, although Apple coulnt have got to it as the subscription time's out.
Help! Because this is the second rejection, it's two weeks on and I am getting close to an event which I must have the app live for.
Thanks for any help,
Matt

Answer 1

Hi Neil,
I used the guide to make the issue — so I think everything is in place.
The first time around our billing wasn't setup so I didn't get to generate a shared secret. The second time I did.
I generated the secret — which I can view under the in app purchase for the (free) subscription in manage in-app purchases. That code I pasted into the admin account iTunes Connect Shared Secret panel for the same customer ID (Account ID). I opened the Folio Producer Organiser afterward — how do you know it registers the code? I didn't see anything to indicate such.
One thing — not sure if it's relevant — whenever the app fails it highlights in yellow the languages in the in-app purchase. I selected more languages this time to cover all the different kinds of English. Again, not sure if that's relevant?
Plus when I click the link to view the app in the app store it says it’s not in the UK store and tries to switch to the US, which if you allow it then says it can’t find. I think this is because it’s not approved and the link will be good when that happens (hence I copied that into the section just below the shared secret on the DPS account admin panel).
Honestly, I am a wee bit stumped now.