HELP... From "Its the same all over again"...PE won't recognize my DVD Burner
Hi Guys,
I am sitting with my computer repair guy. We have beaten my Dell Precision 340 desktop to death in an attempt to try to understand why its not recognizing its DVD burner. It started with the old Sony burner I had prior, but since it was old and very slow I took this opportunity to upgrade to a new higher speed Samsung DVD burner.
So we removed the old, put in the new did anti virus tests, tried the Microsoft patch found here, and so far nothing. Its as simple as in PE the little cautionary yellow triangle comes up and says "DVD burner not detected" and the "rescan" button is greyed out and not an option I have.
Its as complex as in when we try to burn ANYTHING through the desktop drag and drop its then shows as a CD drive once the blank disc is inserted, and not a burner, of any type!!
It will however burn a disc through NERO, but I have to save the project and then burn it from it stored location on the hard drive.
This of course eliminates many of the assets of the program that I desire.
I need any and all help you can give. Computer guy and I are at a total loss.
Thanks in advance,
~Emily
Thanks for the quick replies!!!
Sadly we have read all you mentioned and for the last week NERO hasn't been installed and all components were removed and double and triple checked that they were'nt within a country mile of the computer.
We just know from testing that Nero will allow it to burn.
We did try everything you have already linked.
We did try the registry fix listed her: http://www.tomshardware.com/forum/171067-32-drive-drive-detected
Nothing.
This is going above our collective heads and we're starting to dream up ways to a.) fix it and b.) destroy it all in a magnificent display of pyrotechnics!!!
HELP!!
~Emily
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