HELP! GE70 shows _ or - after MSI logo, cannot reboot or enter OS

I was working on my GE70 today. Suddenly it froze, hot reboot did not work, so I had to pressed the power button to turn off the laptop. When I turned it on, it only showed a white - or _ character with a black background after the MSI logo, and it stuck there. I had to power off and on again, and pressed the F11 button this time, it entered into BIOS directly (it is weird that it did not show the Boot Menu as usual). It still showed the white - or _ after leaving BIOS, I thus had to power off and on the again. Since this point, I have never been able to enter BIOS.
I tried the following, none of them make a miracle.
1. uninstalled and installed HD drive
2. uninstalled and installed memory sticks
3. reset EC
I found a post describing the same symptom at https://forum-en.msi.com/index.php?topic=252292.msg1450679#msg1450679 , but I was not able to locate the battery for CMOS.
Has anyone encountered the similar issue? I really want to fix it without sending the laptop to MSI, as it seems a long journey...

Problem resolved
The issue was caused by the boot SSD. According to the conversation with the support, the white dash may indicate a defective boot device.
Today I plugged the SSD with an mSATA-SATA adapter, and connected it to another computer. The SSD was recognized as an unformatted disk in the Disk Management. I had to format it and placed it back in GE70. Then I restored Windows 8 to SSD with the Recovery Image created before. GE70 can restart as usual!
However, I still don't have the access to BIOS. It keeps showing the little white dash after pressing F3.
I searched the forum and found the following helpful posts. Since I am able to log into Windows 8, I simply executed FLASHWIN64.BAT in CMD.
https://forum-en.msi.com/index.php?topic=250946.msg1444612#msg1444612
https://forum-en.msi.com/index.php?topic=176704.msg1301051#msg1301051
https://forum-en.msi.com/index.php?topic=184427.msg1323582#msg1323582
Now everything works again! I need to figure out why the SSD crashed and became unformatted, which triggered the nightmare.
 

Similar Messages

  • GT640 wont boot after MSI logo unless F1 is pressed?

    Hi guys,
    I need your help and support been having some problems.
    I have GT640 i know for a fact that when reboot or turn on my laptop the designated buttons for example
    BIOS DEL BUTTON
    F3 FOR RECOVERY
    F12 FOR BOOT ORDER
    These are not fully functional.  Meaning if i want to go into the bios the Delete button does not respond but another "F" key does?
    So i thought could be a corrupt bios causing problems to keyboard commands, had a look inside, couldnt identity the CMOS or battery to reset.  If i pressed a number of f keys i manage to somehow get in there.
    I currently have to press F1 to initiate and get past this silly msi boot logo at the beginning.  Im running Windows 7 x64 tried updating bios through Windows that didnt work either would appreciate some guidance and help if you could help im stuck here.
    How do i update to the latest bios.  If i have tried to reseat memory and hd and the sticker seal is broken is my warranty void?
    Could this be just resolved in a bios update?

    Have you tried switching to the other bios chip? Have you checked the RTS2011LC cooler for leaks? Is the pump working? Have you tried a boxed cooler or any other cooler?

  • I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

    I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

    Hi DaVince Vince,
    I'm sorry to hear that you are having issues with your iPhone. I also apologize, I'm a bit unclear what issues you were having that led up to the attempted Erase All, and/or exactly what behavior you are seeing now (restarting, not responding at all, etc). If you are seeing an Apple Logo screen and your iPhone does not appear to be starting correctly, you may find the following articles helpful:
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Regards,
    - Brenden

  • MSI R9 270X - Black Screen after Win7 logo

    Hello there.
    About a week ago I upgraded my PC, buying several components and putting it to work. Here's the specs.
    Main Board: M5A97 EVO R2.0
    Bios Version: Latest
    Video Card: MSI Radeon R9 270X TwinFrozr OC Edition 2Gb
    PSU: Don't know
    12v rail Rating of listed PSU:
    CPU: AMD FX 8350 4.0Ggz BE SkAM3+
    Memory: 8Gb Crucial Ballistix DDR3-1600Mhz
    SSD/ HDD: Western Digital WD10EZRX-00A8LB0 1TB
    CPU COOLER: The one that came with the CPU
    Raid Card: Onboard
    Sound Card: Onboard
    OC: (Yes / No) Don't know
    Operating System: Win 7 SP 1 64
    So, it worked just fine for about 3 days. Last Saturday night I tried to open Google Chrome after some gaming and the the system froze. I got a screen with vertical black and white stripes. I had to reboot the system and it gave me a black screen, crashing again, after the Win Logo at start up. At this time I was running either 14.7 or 14.9 ATI drivers.
    I could only start the PC on Safe Mode. Removing the drivers and getting Windows general VGA card settings would allow me to use Windows in normal mode though. Once I installed the Graphic Card's drivers it crashed on reboot, always with the black screen after Win logo. I installed several ATI drivers, namelly 14.9, 14.11 beta, 13.12... and nothing worked.
    I flashed the Mother Board BIOS to the latest version, formatted the HDD doing a fresh install of Win 7, installed Catalyst first and then the drivers, the drivers without catalyst, etc. and nothing worked, always getting a black sreen on reboot once the Graphic Card's drivers were installed. I even swapped the Graphic Card to a different slot to no avail.
    Right now I'm using my old Radeon HD 5670 with the latest drivers and everything works just fine. It even works fine if I keep both Graphic Cards installed with the monitor plugged to the older card. I find this odd since to do so, Windows loads both cards drivers with no errors. But once I switch to the new card everything goes black.
    Can someone help me out? I've tried to contact my vendor's technical support through mail but they're not answering. I fear that I'll have to report it as DOA and swap it out, which will take quite some time taking into consideration the way things tend to work around here.
    EDIT - I don't have a 2nd system to test it on.

    Nope. Not driver issue at all. I tested at least 3 different drivers, all with the same result. Besides, I used both Driver Fusion and Driver Cleaner and CClean to remove any non-deleted registry entries. Always got the same problem. Went as far as formating the drive and doing a clean Win install. The problem persisted.
    Tried installing drivers without Catalyst to no avail. Tried installing Cataltst first and then the drivers. Nothing. It always crashed omce the drivers were installed.

  • The bettry of my i pad was too low finally it was switched off automatically then i putted on charging but the charging is started after 5% it went on automatically after apple logo and shut down suddnly plz help me what i have to do i restarted but same

    i putted my low bettry i pad on charging but after 5% bettry it is goint to switch off automatically after apple logo and then suddnlywent switched off .i restarted again and again but the result are the same i need urgent help plz

    Hi there shehla sattar,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPad: Basic troubleshooting
    http://support.apple.com/kb/ts3274
    -Griff W.

  • HT201263 itouch was updating software and failed, now all i have is a screen showing usb plug and itunes logo,cant reset or restore.help

    itouch was updating software and failed, now all i have is a screen showing usb plug and itunes logo,cant reset or restore.help

    Type "unable to restore" into the search bar at the top of this page by Support and read the resulting help article

  • TABLET WINDPAD ENJOY 10 START UP AND KEEP SHOWING MSI LOGO

    Hello,
    I got a tablet msi enjoy 10 plus.
    when i turn on the tablet, I have an MSI logo screen with "fun for life" and the screen just keep like that until it shut down by itself due to low battery. the tablet also heating up at the back of it and i can't turn it off or do anything unless wait it shut down when the battery is out or by reset it by the reset hole at the back. but when i turn it on again, same thing happen.
    How to solve this problem? PLEASE HELP ME

    I think it is wonderful to follow.

  • Computer wont start after apple logo shows up..

    I have a friend who owns a MBP 13 Late 2012, and suddenly he explains computer after he shut it down, the gray screen shows up and apple logo too, but never enter to the OS.
    I have had this problem with a 2009 iMac in the past and they told me it was a problem of humidity and or dust, and so they had to change the Motherboard.
    Have any one experienced this ?
    I even did the PRam reset several times with no luck, actuallu It wanted to start (get into the OS) but MBP kept with little spinning circle.
    Any thoughts?

    So I received the MBP, and did the Command R to get to recovery mode, and after the World spinning, I got this Message: www.apple.com/support and then -5010F ... (image 1)
    Power it off and reboot it with OPTION key, and selected Macintosh, and after that the Apple logo shows up with the little circle spinning infinitely.
    What do you think? Doesnt go any further than this: (image 2)

  • Help! Laptop won't boot past MSI logo

    Please help.
    My MSI GT60 laptop won't boot past the MSI logo.
    I also can't access the BIOS.

    Quote from: rob.kernaghan on 10-January-15, 03:07:55
    Please help.
    My MSI GT60 laptop won't boot past the MSI logo.
    I also can't access the BIOS.
    so your laptop freezes at MSI logo and if you spam or press DELETE button few times on boot do you then only get "-" line? if so then either it's bios has hanged itself so if your able to access cmos battery from back area where you can access hard drive, ram and such then disconnect cmos battery leave it disconnected for 15 mins also make sure ac and battery is disconnected to once done put cmos battery back and then actuall battery and try with starting the laptop and see if it passes by MSI logo if it hangs again at MSI logo then spam Delete and see if you can enter bios but if bios throws an black screen with "-" again then you would have to RMA your laptop since it sems something is wrong with your motherboard causing bios not wanting to work propertly.

  • Motherboard not geting past MSI logo display - please help me if you can

    Hello all
    I have recently purchased a motherboard kit from a very respected retailer so all my components are compatible. It consisted of an MSI KT4V motherboard, an AMD Sempron 2600, a stick of 256MB DIMM, and a heatsink. I have installed them all as best to my knowledge but on booting up for the first time all I am getting is what looks to be an MSI logo screen. I have changed the jumper switches and tried other things but I am unable to get to the BIOS or anything.
    Has anyone else had this problem or does anyone know of any methods I could take to try and resolve it ?
    Thanks

    Hello again.
    First can I just say thanks to everyone who has posted a reply to me here. I have brought my motherboard manual in for any specifications that is needed, unfortunately my power supply is back at my flat but it came with a chassis I bought from a different company. I know it's 400w if that's any consolation.
    Please understand that I am unable to get anywhere near BIOS - literally as soon as I power it up the power light comes on, you can hear the hard drives whirring, the DVD ROM spins, etc. but almost instantly an MSI logo is displayed on the screen and from there I can;t do anything. I am not given the chance to do anything before. Hitting Del does nothing, in fact the keyboard doesn;t even light up at all when I switch my computer on, almost as if it doesn;t recognise it or it doesn;t get as far as reading it or something. Surely there can;t be a problem with my graphics card as I'm guessing I wouldn't be able to see the dreaded MSI logo. I reseated most stuff like the RAM and swapped IDE cables etc. and that seems fine. I am really getting sick of seeing that infernal MSI logo screen !!

  • I just got my a new iphone 4 from O2. i plugged in my phone to my computer(windows 7). itunes doesnt open automatically. when i opened the itunes,its still not detecting my phone. on the phone it only shows the cable and itunes logo. please help

    I just got my a new iphone 4 from O2. i plugged in my phone to my computer(windows 7). itunes doesnt open automatically. when i opened the itunes,its still not detecting my phone. on the phone it only shows the cable and itunes logo. please help

    Did you try to remove all Apple related software and reinstall iTunes again? Removing iTunes, QuickTime, and other software components for Windows Vista and 7

  • MSI GX 600 MS-163A freeze on msi logo

    Ok, here is the thing, problem is lap top freezes on msi logo refusing to do anything u cant enter bios u cant enter boot choose with f11 it just freezes. I have read that few ppl had this problem and i have tried evrthing here: that EC reset, tried to recover bios with usb and cd tried to flash it too with tool from the forum, then i opened the case removed bios battery then tried to start it again without battery it went again to msi logo and stopped. Then i tried with new battery, it ended the same, freeze on msi logo. Then i tried to remove HDD and tried to start it without hdd, it ended the same freeze on msi logo (it didnt beep after i removed HDD). Then i removed RAM and tried to start it without memory, it refused to start just blank screen. After i returned RAM it ended the same on MSI logo.
    Problem occured after i booted Linux from usb stick (which works fine on my desk top pc i booted it like 20+ times there and switched back to xp), so i launched Linux then i went back to bios and there was no hdd in options to boot from just some PATA source, i found that suspcios and didnt want to set it so i just decided to load setup defaults so i did and exit the bios. At exit it freezed for a sec or 2 then it restarted and since then it s stuck on msi logo.
    So pls suggest me anything to do that i havent tried, i am 90% sure that nothing from components died, i am suspecting that bios is just :censored:ed up.
    Edit: just tried HDD in desk top PC works fine, its not dead.

    Here is a picture that shows where it freezes:
    tinypic.com/                      view.php?pic=4hcb4i&s=6   (delete space between)
    No i can't enter into BIOS. It just freezes like on that picture above. Keyboard doesn't respond, i tried to connect ext. usb keyboard but nothing has happened keys doesn't work!
    It doesn't beep when i press a lot of keys at once...
    And Yes, i tried with/without any USB devices. Tried without HDD, RAM. Tried to pull out MB battery.
    But i didn't tried without card reader or WiFi card unplugged. I will try it ASAP and i will let you know.
    And man thanks for helping me

  • My computers still doesnt work...freezes at msi logo

    Well I posted here a few weeks ago because the bios flash failed on my msi k8t neofisr2. I sent it back, and they reflashed and I received it in the mail today. Put in everything, no problems. I press the power switch, see the msi logo, and it just sits there. Forever. Now when I look at the little D bracket lights on the back there all light up, which means the cpuis bad or not installed properly. Im pretty sure it is the cpu, because when I was removing the cpucooler and cpu before the thermal compound formed a seal so tight when I lifted up on my cooler it just ripped the cpu out as well. The pins look perfectly straight, but the base of some look a little different, a little shiner. If this ruined my cpu, which I believe it did, Its a very poor design that the cooler rips out the cpu because of the stickiness of the thermal compound. Obviously its not msi's fault because they dont design the cooler or the cpu......pisses me off though, I really cannot afford anoother close to 200 hundred dollar processor. If its not a faulty processor please tel me what to do, I tried reseting the cmos by taking the jumper out for about 20 seconds and it had no effect. It just hangs at the msi screen at the very start....but this wouldnt have happend if their liveupdate feature hadnt mysteriously failed for no reason. Liveupdate should be taken out, and bios flashing should be left to only through the floppy and dos method,which is much more reliable and less likely to spawn problems like these.
    System Specs:
    K8t neo fisr2
    amd64 3000
    1 gig of corsair VS (2 x 512)
    WD Raptor 70 gig
    msi 9800 pro
    425 w psu
    Dvd Burner etc
    Normal Sony floppy
    Windows xp home

    *read the bottom ifyou dont want to read it all, just here to archivemy total process*
    Well my pc ram perfectly before I had this whole bios flash problem, and I mean flawlessly, not one crash for over a month in windows xp (amazing huh?) So I doubt that its the PSU or memory. I did forget that you have to move the little jumper, Ill try that immediatly! I pray that it works.... and just to letyouknow, I did wiggle the cpu cooler like it says in the manual, im very careful aboutthings especialy 200 dollar cpus. Didnt help at all though, I propably spent 20minutes trying to get it out before it was ripped. The pings are not bent, I checked very very carefuly by looking at the side of it. Right now I have just the cpu in their without the cooler for testing purposes, just to see if I can get past the first screen. I doubt it will overheat within just a few seconds of simple bios type stuff. Ill try reseting the jumper now. IF that first screen comesup, does that say anything? Can my cpu still be good, I mean if it was bad would that screen even show up? If I can get intothe bios ill disable it, I had it that way before. Thanx for the help, and the thermal grease I used was the one that came with the cooler, and then recently some fairly cheap grease that I bought the other day, it was white and came in  little tube, I hope amd will not recognize it as bad if I send it back.....
    Is it more likely that my mobo socket is damaged or the cpu? Mobo is muchhhh cheaper lol
    O yes and by the way jocko the mobo just gives off one normal beep during startup, like it usually does If I remember correctly. How accurate is that dbracket thing anyways? Cables were all connected, I disconnected everything and tried both of my 512 sticks of corsair vs in slot one, and tried it with them both in slots 1 and 2 before.  I am now about to start it up again after reseting the jumper by moving it down to the lower pins, nowmoving it up as im typing this. Update soon.
    SUCESS!!!! I RESET THE JUMPER AND IT GETS PAST THAT SCREEN! I am now installing the cpu cooler, the screen I saw said "bios not installed".I never thought that message could make me so happy lol, but "bios not installed" is a nice site to see! I read another similar post about this same problem, where the guy had to keep reseting his jumper. Im so glad nothing is hopefuly damaged! Thankyou guys so much! I will read his, and ifyou have any more fixes please tell me.
    I have also decided to never update my bios on my mobo again lol
    Update: I do not have to reset the jumper ervery time, how it always does say bios not installed. So far I have botted into windows just fine, but my mouse will not be detected.... strange. I am chekcing cmos settings now, it seems to remembereven when I turn it off, however it still says bios not installed...
    Update again: I startup my computer, I turned off qucik boot,and now it says "flash recovery"and freezes......help? I got my mouse working by the way before...very strange. I am now gonna resetthe jumper, and then see how things work. I also noticed in theupper left that it says I have bios ver 1.7..... why wouold my bios not be good when it was flashed by msi? Very strange...I reset it and now it freezes at msi logo again lol, reseting again... I believe I have to flash the bios, or that maybethe motherboard is flakey.... idn.Now even when I reset it it will not fix the problem, it just sits at the msi screen.Im anow unplugging all power connectors etc to see ifthat makes a difference and letting it sit for awhile. If I do flash I woulw ant to do it with an older bios, one that I KNOW works, probably 1.2 or something similar. 1.7 seems to have many problems.
    Update again: Well, I cant get it to go pastthe stupid msi screen now, and I cant get into the bios..... I might try to do the recovery flash thingsoon, I might have the recovery disk lying around here somehwere......Well I put in the recovery disk, the logo comesup, I press ctrl +home, nothing happens. I tried it at different internvals no effect. This really really sux... did they flash it wrong or something?........I dont think the cpu is bad becuase it booted twiceinto xp just fine, fast and normal. However now I get nothing....
    I getthe error message on d bracket: Bottom attempt: this will set low stack and boot via INT 19h
    HELP JOCKO! or anyone else! Im stumped.

  • My Mac pro 2008, not running after the Apple logo, i rebooting and i rebooting

    My Mac Pro 2008 no boot afther the Logo Apple, reboot, reboot and reboot only, and in XP, the graphic is pertubed with bad graphics ... the mémory it's good, and i thinks my card graphic is out. SRY for my english, it's not my language. Help my please, my apple care is finished 10/2011, and i will repared itself. Many thanks. Alain Muno

    Not saying this IS your problem, but … I just went through avery similar problem with Mac Pro3,1. Here is my story.
    On boot of any Mac OP system drive, internal or externalHDD, (Lion or Snow Leopard), original Mac Pro install CD, Snow Leopard CD,nothing.  (Would only go to gray screen,apple logo, spinning gear that would stop spinning after about a minute.)  But, it would boot on XP drive.  However, in XP, on Windows black startupscreen, had alternating columns of two different patters of blue dots and XPgraphics were not as they should be (larger icons on desk top, slow response,different size of desk top (maybe 600x400 when it should have been1024x768).  Supplied hardware test showedno failures.  Took it to shop.  Their better diagnostics showed nofailures.  All peripherals (my drives, myCDs, etc, disconnected.  (NOTE: they didnot try a new video card since they did not have one.)  Still would not start even using their drives(external or internal).  Shop tried a newlogic board.  That did not work and theyput the original one back in.  Shop saidall they could come up with was new processors. This was not a cost effective option and they had none to try.
    After thinking about it more, I figured it could be thevideo card: the original 8800 GT that came with the Mac: that it was so bad itwould not start in Mac OS but would limp along in XP.  I was all set to buy another vid card one-bay just to try.  While doing thatresearch, came across several articles on the Internet that discussed vid cardfailure due to micro-cracks in some solder joints.  These develop due to age/heat cycles.  The proposed fix was to ‘reflow’ the solder.  Figured it was worth a try before spendingthe money on a new vid card.  Found thesedetailed instructions on youtube.  http://www.youtube.com/watch?v=T7um_hZYom4  I followed the procedure, put the vid cardback in, and now it works just fine.
    I did not and would not do this until I had ruled outeverything else.  But, it has worked forothers and it did work for me.

  • White screen after apple logo

    Hello
    i have big problem with my MacBook Pro 15 (2011)
    when i start up my macbook after apple logo show White screen , and i'm trying start up with safe mode but still white screen
    i'm try every solutions in site
    This I’ve done so far:
    1) I started in safe boot (holding shift) but that only takes my to Darwin/BSD logon screen. It asks for at username, but I can’t type in the following password.
    2) I tried single-user-mode. I did “fsck” and it told me “everything appears to be ok”. Also tried: mount -uw / etc and that didn’t do it either.
    3) Tried to boot from MacOS CD installer. but Still blue screen
    4) I did the “option+command+r+p” – nothing.
    Please help me to solve my problem
    Regards,

    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Lion, Mountain Lion, or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

Maybe you are looking for

  • How to delete a  file from AL11??????

    Hi Friends, how can i delete a file from AL11 directory.... i have found FM's like EPS_DELETE_FILE, EDI_PORT_DELETE_FILE and some more from SAP system but those are not deleting the files.... let me know if i can write a program for this and if yes t

  • ITunes has detected an iPod that appears to be corrupt

    I try to restore my 30G iPod 5G under windows XP, Vista, macosx ... I try iTunes 4 and iTunes 5 ... the software update for my ipod is 1.2.1 ... and every time "iTunes has detected an iPod that appears to be corrupt" ... In disk mode, iTunes can use

  • Icon preview not working

    What's the deal with the Pages preview icons? I have a folder where one Pages document shows a preview icon and the other doesn't. Both are made by Pages 08 and both are saved the same way. I even tried saving with a tick in the +Include Preview in D

  • ALL apple apps quit unexpectedly

    Hi, All apple applications (Mail, Safari, Software update etc) are quitting unexpectedly while starting up. Other apps as in CS3, Firefox etc work okay. It only happens on my MacPro which is a year older than the Book. Otherwise software should be pr

  • Iphoto crashes when downloading Nikon D800 files

    Hi, I am trying to download my Nikon D800 pictures directly to Iphoto, to use it as a library. The problem is always the same, whether I import the pics directly from the camera, from a card reader or plugging the SD card into the computer slot : Iph