Help* Getting a pop up that says Your Apple computer has been blocked
My partner was using my laptop yesterday and was trying to download the NHL hockey game stream from nhl-stream.com. He tried downloading it and downloaded MacKeeper and some video player. This morning I realized what he did so I googled how to uninstall MacKeeper and did so. I was unable to find the help file to delete for MacKeeper. I also deleted the video player and everything recent from the downloads. Now I'm havinganor problems with my MacBook Pro. When I use Safari it's no longer my regular Google homepage it's search-quick.com which I cannot get rid of? (Anyone can tell me how that would be helpful)
My biggest problem is the pop up that comes up and says
*YOUR APPLE COMPUTER HAS BEEN BLOCKED*
Mac System Alert!!
System has been infected due to unexpected error! Please Contact Apple Care 1-855-680-7080 Immediately! To unblock your computer....
I Googled other pop ups like these on apple support and they says to hit Control W to close the window then change security preferences. The control W does not close the window I can only get rid of it by clicking Force Quit. Then when I reopen Safari either the Popup immediately comes or the first website i search it comes. Sometimes I also get new windows open for MacKeeper. This is very frustrating and I am still learning on how to work around my Mac. I have never found a problem with my computer before he went and downloaded the game.
IF anyone can direct me in the right direction to have this removed so it's safe again to go on my banking etc that would be great! I tried to call apple support but of course my call support has expired!
Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
If that message continues to appear, click here and run Adware Medic; the MacKeeper popups may also be produced by adware. You may need to use a different web browser.
(126390)
Similar Messages
-
When trying to download from IBooks I get an error message that says my Apple ID has been disabled.
When trying to download from IBooks I get an error message that says my Apple ID has been disabled. I have updated credit card, password, etc but still getting error message. What are next steps?
http://www.apple.com/support/appleid/contact/
-
YOUR APPLE COMPUTER HAS BEEN BLOCKED
Recently, there is a Mac system alert says that "your apple computer has been blocked". It appears every times when i use websites. Indeed, some strange ads websites show up suddenly while i am using websites. What's more, the websites always break down since the alert appears. What can i do?
You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
*YOUR APPLE COMPUTER HAS BEEN BLOCKED* what does this mean?
MY macbook air show this pop up every time that i open safari or chrome!
http:\\devicetvr.com
YOUR APPLE COMPUTER HAS BEEN BLOCKED
Mac system alert!
and a telephone number 1 696 0555
when i called to them they asked me for 480$Faseleh wrote:
Could you please tell me what should i do?
Your Mac has been compromised, erase it and restore data only from a backup that is earlier than when you gave the criminals access to your Mac. You should also change all passwords/logins for all credit cards, online accounts and government info (social security number etc)
You should do this now. -
On my I Pad I am getting a message tha says "Your Apple ID has been disabled". Nothing else. I have not tried to log in so I don't know why this is happening. How do I get it enabled?
Read the article you linked.
If changing your password does not resolve, then contact itunes support -
Trying to purchase a book. Get a pop up screen that says "your Apple ID has been disabled". How can I fix that
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I am trying to purchase a printable gift certificate from iTunes, and I keep getting an error message that says, "Your Apple ID is not eligible to purchase gift certificates." You can purchase gift cards from retail locations. I can't do this because I live overseas. I've tried deleting and re-adding my credit card information, and I've submitted a support ticket to ask for help. I see from my Google search that this is not an uncommon error message to have, but I can't find a solution!
No, I am a US citizen living overseas, but I am going through a VPN and I am using a US-based credit card. I have no problem purchasing apps, just purchasing gift certificates. I'm going to try gifting the app to the person I am purchasing for until Apple straightens this out for me.
-
When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.
What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance." -
My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?
Sorry, does this link work
http://www.apple.com/support/appleid/
I ended up having them call me then was able to give them 1 of my secret questions right and they reset things so I could reset all my secret questions.
Try going into contact support and see if you can schedule a call. There seems to be some issues with peoples' id's and this update. iTunes thought that I'd never bought anything from my computer or device before, and I clearly had, so it's like it got confused. THen I tried to get my questions reset, but the mail never came, which is why I just got a phone call because I felt it was 'real person' time. -
every time i try to buy anything an error box pops up that says my apple ID has expired and i try making a new one but it keeps telling me the same thing. i cant find an answer to my problem no mater what i do.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi, I am unable to sign in to my iCloud account. When i sign in, it says Your apple ID has been disabled due to security reasons. Kindly reset your password to log in. I have already reset my password thrice but am unable to access into my account even after using the reset new passwords. Can someone help me. This unfortunately is my primary email account and Im unable to access any of my emails
This Apple Help page provides contact information for various countries for security problems with an Apple ID:
http://support.apple.com/en-us/HT5699 -
Keeps saying "Your Apple ID has been disabled." Tried resetting my password and I'm still getting same message
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Why am i unable to update iphote? i keep getting a msg saying "your apple id has been disabled"!
I think it was after I bought Itouch nano that my apple pg does not really work.
whenver i attempt to update, it keeps saying "your apple ID has been disabled" so i tried changing passwords hundreds times.
I called customer service but the call got lost several times on its way to technical support. so i quit.
What should I do?How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html -
please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.
For example one message box i got says: Your Apple ID has been disabled.
But the itunes guy says, he cant help me. Who can? I can use my apple acounts, why?Try here first > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
If you can't resolve the issue on your own, call Apple or schedule a call > Apple - Support - Solutions
Keep in mind, this is a user to user forum. You are not communicating directly with Apple here. No one here can fix your Apple iD. -
HT2731 why does my ipod keep saying your apple id has been disabled when i try to get a free app?
Why does my ipod keep saying 'your apple ID has been disabled when i try to get a free app???
If you rest it on your computer's iTunes then try logging out of your account on the iPod by tapping on your id in Settings > Store and then log back in and see if it then works.
Maybe you are looking for
-
Hi, I disabled the primary key of the table to which I insert the data like this : INSERT INTO TABLE_X select * from table_1 UNION ALL select * from table_2 ; but I receive this error : ORA-00001: unique constraint TABLE_X.PK violated Why ? It is alr
-
Music on my iPod that I cannot load/sync into iTunes on my new computer
The original computer that I loaded my iTunes app and db on crashed hard and I could not retrieve the data or deauthorize it. I have been trying to setup iTunes on my new computer. Problem - I have music on my iPod that I cannot load/sync into iTunes
-
Hi, I'm writing an event exit script for my workflow, and I'm using the following piece of code for tracing pourposes: <$trace(dDocName,"#log","workflow")$> When I run the "test" (Test script button) using workflow admin applet feature (Edit script w
-
How to debug an error occurring 'at Wire of the block diagram of "XYZ.vi" '
Hi, this is most mysterious to me. See the attached picture of the error message coming from LabVIEW. The program does not throw an error number, as you can see. Nor does it let me debug the exact occurrence location of the error because it pops up j
-
HT1766 ipad not backed up command has popped up how can i get rid of it
my ipad mini shows a command of ipad not backed up, with a highlighted area with ok in it. I press the ok but it does not get rid of the command it has locked the screen, does any one know how to resolve this please?