Help getting into my itunes

Everytime I click on my itunes it says "the file itunes library.itl could not be read because it was created by a newer version of itunes", how can I get into my itunes, or fix this problem?

Have you had a chance to look at this troubleshooting page? It may be of some help:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7

Similar Messages

  • How do you get to the DOS prompt so that you can type in the info to help get into itunes store???  One post said search cmd, right click, run as administrator but where is the search cmd??

    Have been struggling for days trying to get into the itunes store.  Have contacted support with no help.  I have been reading how some have typed something into a DOS prompt and have resolved their issues.  One stated to "search cmd, right click, and run as admininstrator" but where is this?  There was also a post about typing something into the DOS prompt....how do I get to this?  Can someone please help??? SOOOOO FRUSTRATING.  Thanks much...Carrie (Mike's wife:))

    One stated to "search cmd, right click, and run as admininstrator" but where is this?
    In the search field in your Vista start menu, type cmd
    Next, right-click on the cmd that comes up and select "Run as administrator".

  • HT1420 Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

    Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

    Same thing happened with my iPhone 4S - no one is any help.  Thanks Apple for such a crappy update!  I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone.  Sheesh!  If someone has a solution to this it would be greatly appreciated.

  • HELP!! Can't get into the itunes store?

    Hey everyone I have itunes downloaded but when I click on Itunes Store from my itunes homepage it get the following message, "itunes could not connect to the itunes store. The network connection timed out. MAke sure your network settings are correct and your network connection is active then try again". What does this mean? Have any of u experiecned this problem? How can I fix it? Like I say I cant even get into the itunes store and am getting really frustrated. Thanks for the help.

    Were you connecting regulary up until a week ago? I have noticed that I have gotten a lot of those messages tonight. May the iTune site is very busy? (a lot of iTunes cards given out today)
    I closed iTunes and then re-opened and it helped. My connections have been intermittent at best tonight.

  • I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

    I can't get into my iTunes Store. Every time I try, it force closes. I've already tried restarting my phone and that's not working. HELP!!

    someone suggested to open your music app and access the store from there first, once done then you can go to the itunes store app, try it and see if it works

  • I cannot get into my iTunes. When I try to load it, I get a message that says iTunes has stopped working. What do I do?

    I cannot get into my iTunes. When I try to load it, I get a message that says iTunes has stopped working. What do I do?i Have uninstalled and reinstalled both iTunes and Quicktime already, Did not make a change

    You are on pc or mac?  I think pc.   Below is a link that gives the steps, and it suggests you need to down load a controller, and then it tells you how to set it up.  See if this helps any.
    http://www.gottabemobile.com/2011/10/12/icloud-photo-stream-on-windows-pc/
    Within the write up is a link to the apple site where the download is available, for free!

  • Can't get into my itunes on ipad. but can get to it on my computer?

    I can't get into my itunes on my ipad message reads email address is already verified for another Apple ID but when i go to my computer I get into my acct. just fine. Also when it asked me to verify this ID in an email i get the same message! Now, just so you know I have gone to the account page and edited everything but nothing happens. When I try to retrieve all info on the page that says Apple Acct. forgot ID and password, I type in my name and message reads we do not have your name on file.

    Try restarting your iPad first and see if that helps. Hold down on the sleep button until the red slider appears and then slide to shut down. Then hold the sleep button until the Apple logo appears and let go of the button and let the iPad restart. Then try to sign in again.
    If that doesn't work you can look through this to seek help.
    http://www.apple.com/support/appleid/

  • I cannot get into the iTunes store. I keep getting error message 0x80092013

    I have spent hours trying to get into the iTunes store without success. Error message 0X80092013 keeps appearing. Someone has suggested maybe a driver is missing. Please help if you can. (I can get into the store using my laptop. I cannot get into it from my desktop.) I'm using Windows Vista.

    many thanks.
    I am in my iTunes application and when I press the link to connect to the iTunes Store, it starts churning, and churning, but never connects. It has churned for hours and when I finally click the "X" to close it, I get error code 11222.
    I'd try the following document: 
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I can't get into the itunes store.  Computer says change compatibility mode.  I don't have compatibility mode tab.

    I can't get into the itunes store.  Computer is saying to change compatibility mode.  I followed the directions to do this, but I do not have a compatibility mode tab.  Any ideas on what to do.  Does this have anything to do with Google Chrome and Explore, maybe?

    Were you connecting regulary up until a week ago? I have noticed that I have gotten a lot of those messages tonight. May the iTune site is very busy? (a lot of iTunes cards given out today)
    I closed iTunes and then re-opened and it helped. My connections have been intermittent at best tonight.

  • I am trying to get into my iTunes account to change credit cards but an unable to???

    I am trying to get into the iTunes store to change my credit card number but can only get into the store showing products.

    Hello there Sweebs44,
    It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
    Go to Settings > Game Center, where you can:
    Sign out (tap your Apple ID)
    From: iPhone User Guide
              http://help.apple.com/iphone/7/#/iph6c493cac
    Then close all the running apps:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the phone sign back into your account and try again:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • How do I get into my itunes account

    How do I sync my Itunes to the computer and or Get into my Itunes from my computer thank you

    Welcome to the Apple Community.
    When your account becomes disabled, Apple provides the following recommendation:
    "This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
    Visit iForgot.com and follow the instructions there.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • I am a first time user trying to download a movie to my PC. I created and verified my apple ID, but can't get into the itunes store.

    I am a first time user trying to download a movie to my PC. I created and verified my apple ID, but can't get into the itunes store. Please help.

    Why not?  What, if any, errors are occurring when trying to access the itunes store?
    Is iTunes actually installed?

  • I have backed up my old phone to itunes, however, when I try to restore data to new phone it is saying the password is incorrect but I can get into my itunes account with my password so I am doing something wrong?

    I have backed up my old phone to itunes, however, when I try to restore data to my new phone it is saying the password is incorrect but I can get into my itunes account with my password so I am doing something wrong?

    I'm having this EXACT same problem with my iPhone 4, and I have the same computer stats (I have a Samsung Series 7)

  • I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    I updated from windows xp to windows 7 and can not get into my itunes account.  I get the notice that I am only allowed 5 devices and this isn't a new device just an updated one.  How do I get to my itunes?

    Take a look at Apple's document for authorizations -> iTunes Store: About authorization and deauthorization.
    You can deauthorize all computers from iTunes. All you have to do is click iTunes Store, click your account name in the upper right corner of iTunes, then deauthorize all.

  • I can not get into the iTunes store for the past two days.  I can do a search on the music in upper right corner.  However, the screen is white with "iTunes" in the middle when I do. Any suggestions?  Thank you.

    I can not get into the iTunes store for the past two days.  I can do a search on the music in upper right corner and get a drop down list.  However, the screen is then white with "iTunes" in the middle. Any suggestions?  Thank you.

    Check out this Apple article -> iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    If your computer has one of the LSPs listed you may have to reset winsock.
    If not, you may want to give this article a shot -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

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