Help Getting Low IP Profile Reset/Increased

Hi there and hoping you can help,
About 3 weeks ago, we got a new cabinet installed at the end of the street and this solved the usual congestion issues we were plagued with, even in the evenings! We even managed to hit the heady heights of 6.67mb d/l which, for our village in Scotland, is superb! Happy days!
Last week, I noticed that it was being worked on again, and since they completed the work last Friday, my connection has been stuck at 2mb max. I reset the router and completed the usual stuff but it's still restricted at 2mb. I left it the last three days, and still no change. Run the following tests, with the results as follows.
D/L (mbps): 1.91
U/L (mbps): 0.37
Ping (ms): 51 [this is also a vast improvement to what it was previously]
Also ran the BTW Performance Test with the following:
Download speed achieved during the test was - 1.9 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate : 8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router confirmed the following:
Connection Information
Connection time:
3 days, 08:53:38
Data Transmitted/Received:
441.4 MB / 2.5 GB
I've been connected on my 01651 line since 02 October 2013 and although some slowdown at peak times, has aways been stable with no disconnects. A bit unsure as to why things have now altered and every other part of our BT service has been fine.
I'm a daily user of Xbox Live, Netflix and Sky On Demand, so this restriction, although not life changing, is considerably less than what I should be getting and (more importantly) paying for, on a non-Fixed speed service!
Can you let me know if there's anything I can provide to get some assistance?
Thanks,
Solved!
Go to Solution.

Hi DavDell,
Thanks for posting and welcome to the community forum!
Sorry for the speed problems. I can see your connection speed is good it's just the profile isn't in line with it and that's why you're not seeing the fastest throughput speed from your end.
No need to worry as I can help get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Getting my IP profile reset

Since migration work at my local exchange i think things have finally settled down.
I used to get consistant broadband speeds of around 5.5mbps, which I think means I was acheiving approx 75%
of my theroetical best speed. And one of the 4 or 5 people I have spoken to at the help line PROMISED me I would get these
speeds after 10 days !!!
My modem / filters, one or the other died during this period of stabilisation so i think I have suffered with a low IP profile
becasue of my unstable connection during this period.
BT line testing reports my line is capable of 4.5 - 11mbs with an expected speed of 7. But obviously I am not getting anywhere near these expected speeds.
So how do I go about getting a reset IP profile suitable for my line, now hopefuly I have a stable conection.
A few posts are recommending a 3 day period without a dropped connection, but after these 3 days who should I contact and how?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
If you are on 21Cn then your profile will change immediatley your conenction speed changes not like the 3 days wait before. so if that is the case then low conenction speed is the problem nothing to do with your profile as that is dependent on your conenction speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

Help Mods Infinity2 IP Profile

Hoping one of the Mods can help me on this before I go totally nuts.
Am sick to death of dealing with the incompetent automated liars you call tech support and customer services.
Multiple times I have complained about the speed of my infinity2 line and other than repeating lies NOTHING has been done.
At point of sale I was told my speed would be just shy of the 80MB down 20MB up. Fantastic
At install sure enough about 78MB Down 18MB up - Perfection.
Several months later I notice things aint moving as fast. I use the speedtest.net and the official speedtest.btwholesale sites and find my download speed is now 47MB! - A Drop of 31MB so I report it. Oh we need to test the line hold please
line gets tested. we cant see a problem we will monitor just leave it all connected.
Nothing every improves.
Next month - call again explain everything get told we need to run a line test
saga repeats.
So called tonight to say right I want this fixed - your own systems show the IP Profile has been capped at <50MB what is going on. We need to test the line
HALF AN HOUR LATER i get a call back - theres no fault we dont understand what your problem is. Eh! Dude I was sold an 80MB Product. at Point of sale was told speeds >70MB - Actual is <50MB
So i press the engineer why is the IP profile capped. Erm well thats. erm we dont know.
Ok says I are you going to get the IP profile reset. Their reply well we will monitor your line. Pardon! I need the IP Profile lifted and someone to FIX MY BROADBAND!
Point of simple customer relations BT - YOU SOLD ME A PRODUCT! YOU SOLD IT TO ME WITH AN EXPECTED SPEED. YOU ARE HAPPY ENOUGH HELPING YOURSELF TO MY MONEY EVERY MONTH. HOW ABOUT YOU SMEGGIN DELIVER THE PRODUCT!. NOT LIE, FOB OFF and generally BS your customers!
Or maybe you would like to introduct option 3 infinity. Chargable at the same price as option 2. and then for every case where you FAIL to deliver the POS Promised speeds you refund the customer
so by my count since you have SOLD me 78MB Broadband but only deliver 47MB that means you owe me a refund for the 40% of the service you failed to deliver. A cheque from your CEO as well as a full explation posted PUBLICALLY i think.
MODS CAN YOU PLEASE! TAKE SOME ACTION you guys seem to be able to get action in this corporate lying machine called BT - Please grab what ever Engineering person you need to by the balls and start squeezing until action gets taken. and I mean REAL ACTION - not any more lies, BS and false promises.

Hi Skynet
Welcome to the forums.
We can look into this for you.
Send us an email using the contact us link in my profile you can find it in the section 'About Me'.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Need help!!!!!! I've forgotten my security questions. My rescue address is not available anymore. So I can't get the instructions to reset my security questions. Please send me this instructions

Need help!!!!!! I’ve forgotten my security questions. My rescue address is not available anymore. So I can’t get the instructions to reset my security questions.
<E-mail Edited by Host>

Contact the Apple account security team for your country for help changing your security questions: Apple ID: Contacting Apple for help with Apple ID account security.

HT1871 Hi. my iphone 4 is getting heated and battery is getting lower & lower. since last 4 days i am facing this problem. please help me

Dear Team,
Since last 4 days after i have replaced display of my iphone 4, my handset is getting heated & battery is getting discharged in no time. i mean in morning i am doing full charge & before noon its getting low.
please help
Ravi Vyas

Will it get rectified and restored...if so after how long. What could be the reason for such outage kindly share, as I am facing real problem because of this...

I have lost the google toolbar in safari. How do get it back? Reset Safari does not help.

I have lost the google toolbar in Safari. How do I get it back. Reset Safari does nor help.

From Safari's menu bar top of your screen click View / Customize Toolbar.
Just drag up the default bar or as individual objects.

HT5624 I am trying to reset my password for my apple id. When asked I enter my date of birth and I am told it doesn't match what itunes has on file. HELP! I am not getting any emails to reset the id either.

I am trying to reset my password for apple id. I entered my d.o.b. tells me info doesn't match. I tried reseting through email but am not
getting any emails to reset it. HELP!

Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

HT3964 I am getting the error message "No AirPort card installed" Restarting my iMac desktop does not solve this (Apple help says I need to reset the SMC this way, but nothing changes. Can somebody advise, please?

I am getting the error message "No AirPort card installed" Restarting my iMac desktop does not solve this (Apple help says I need to reset the SMC this way, but nothing changes). Can somebody advise, please?

Thanks for the flag J.K. - they contaced me and solved my problem. On this account (which I created just to ask this question), I log in with my email rather than my user name (mtalldud). On the account that I was having trouble with, they told me to use my user ID instead of my email to log in and it worked. This is a bit confusing and seems a bit inconsistent but at least I don't need this temporary account any more to get into this community and find answers!

My ipad2 is asking old id password, when i go to forget password link for that id then I am not getting any mail to reset the same. Please help how can i remove or change the old id.

my ipad2 is asking old id password, when i go to forget password link for that id then I am not getting any mail to reset the same. Please help how can i remove or change the old id.

You cannot remove or change the old ID. This is Find My iPhone Activation Lock. You need to recover the credentials for the Apple ID originally used to activate the iPad.
Check your spam and junk folders.

Ip profile reset help!

Hi all, my local exchange has been upgraded to recently. I am still getting an ip profile of 7150 on the Bt speedtest? Even though my details below state I should be able to get 20000. Does my line info below suggest it is capable of achieving this speed?
Thanks in advance for any help!
Flash.
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 9 days, 06:58:45
Downstream: 20.59 Mbps
Upstream: 888.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 4.2 dB / 13.8 dB
Line attenuation (Down/Up): 13.8 dB / 4.3 dB
Output power (Down/Up): 20.2 dBm / 12.0 dBm
FEC Events (Down/Up): 2101948 / 2267
CRC Events (Down/Up): 71 / 55
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 633 / 16
Error Seconds (Local/Remote): 57 / 1

Here are my connections test results as requested!
regards
Greg
Download speedachieved during the test was - 6616 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :21087 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Upload speed achieved during the test was - 673 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps

Profile reset request

I have been trying to get my SNR margin reset for about 3 weeks now. First of all I was told that it had been done, but would take up to three days to happen...... it didn't. Then I was told that there was a technical problem, and it would take 7-8 days to be reset.......it didn't happen. Then I rang again, explained that tier 2 support had agreed to do a line reset, but it hadn't yet happened, and was then told that tier 2 had refused to do a reset.
Why oh why will BT not do what I asked for, and was promised on two occasions?
After all, it only takes 30 seconds of their time to do.
P.S. my SNR increased due to a faulty RCD breaker in my house, which kept cutting the power to the router.
Any help greatly appreciated!
Note: I've copied this from the 'SNR Margin' thread, as it is marked as 'solved'
Solved!
Go to Solution.

Hi evansnp,
Thanks for posting!
I'm sorry for the problems you're having getting the noise margin reset. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

RE: Anyway of checking if IP Profile reset has bee...

I had BT Infinity installed on 12/12/11.Order details stated Download speed should be 16.8Mb same as advertised on
BT Speed checker against my telephone no. BT engineer tested speed using speedtest.net and result 17.05. I checked the IP Profile and it was set to 17014kbps. After ten day period checked speed and it was averaging around 10.6 using speedtest.net. Using BT Speedtest it was 10MB. IP Profile was 11033kbps and IP profile has remained at that. I have since had 2 engineers out the first engineer stated no fault found and he will request a IP Profile reset.
Assume no request was made as IP Profile stayed the same. 2nd engineer could not believe how low the speed and IP Profile was and thought 16.8MB was on the conservative side as confirmed that distance to cabinet is only
0.6miles . He replaced modem and NTE and rang while at house to request S&R reset I assume that is same as IP Profile reset but advised that systems down but request was noted and should be carried out by end of day. I noticed later that day that IP Profile had moved to 12.67 but has remained at that over the past few days so I do not know if that has increased because of resyncing with a new modem or if IP Profile has been reset. . Can anyone confirm anyway of checking if IP Profile reset has been carried out..i.e will broadband connection drop for a moment.- .I have checked connection time and there has been no disconnection since modem was replaced. Does the download speed /IP Profile change frequently during the 10 day period following reset which was the pattern during the 10 day period from install of BT Infinity equipment. - I do not want to wait another 7 days to find that IP Profile has not been reset and IP Profile will still l be at 12.67. as it will be near the 3 month period since install of equipment and according to the last paragraph of my order details were it states " If your broadband connection speed after the first ten day period is a lot lower than the estimate in this order confirmation,let us know within three months of the contract starting" - this implies they are one of the ISP's that have signed up to OFCOM's Voluntary Broadband Speeds code of practice which states that customers will be able to leave the provider within the first 3 months of their contract without penalty if unable to resolve problem that access line speed is a lot lower than estimated speed.

deleted
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My phone seems to delete contacts and info when the battery gets low, is there a solution to this issue?!

After the most recent update, I've noticed a couple MAJOR changes! 1) The battery life can barely make it through half the day. I have to keep charging it no matter how little I use it. I've even turned off apps running in the background, it didn't make much difference. And 2) When the battery gets really low, at the 10% mark, it deletes contacts and settings. I've lost so many contacts all of the sudden and I constantly have to restore my iPhone. It's so frustrating! And when the battery gets low, it also deletes my e-mail account to receive e-mails on the phone. I'm tired of having to constantly reset my phone carry a charger with me, it's not reliable any longer and I'm not sure why. Help??

Here is some information on the applecare +:
http://www.apple.com/support/products/iphone.html
It appears that you have to buy the applecare within 30 days of buying your phone - you said that your phone warranty is almost over, so when did you buy it??? That could be the explanation for the error.

BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Help Getting Low IP Profile Reset/Increased

Similar Messages

Maybe you are looking for