Help getting our infinity service working!

We have had the utterly most frustrating/annoying experience with BT Broadband in Cornwall, the first county in the country to go to Superfast broadband. BT Broadband is the monopoly provider, I and my husband have spent hours - literally on the phone to the call centre trying to sort out why are new Infinity connection would not work, having had a normal box previously and being told by BT that we would be better to upgrade to Infinity. Over the past 4 weeks we have been trying to sort the issue out to no avail. We have been passed from one person to another, they have cancelled appointments that were made without telling us, as a result we have lost numerous days of working and had to buy a seperate system from EE, which I thoroughly recommend, at considerable cost again. There is no one you can talk to in the UK or Cornwall, there is no escalation of the complaint and apart from one person, all the people we spoke to were extremely unhelpful. As the head of customer services, I have resorted to this open letter. Sorry but we have tried every other route that is available to us as customers. Your ability to allow customers to escalate complaints beyond level 2 needs addressing, particularly as you have the monopoly as a provider. Thank you

Hi Orchard1,
Welcome to the forum and thanks for your post. I've moved your post to start your own thread as that's the best thing to do. I've also changed the name of your thread to save any confusion.
Sorry for the problems you're having getting your BT Infinity service working from when it was installed. From reading through your post it's clear you've had a poor experience and I can appreciate how frustrating this has been for you and your husband.
No need to worry anymore as we'll pick this up and give you a hand to get sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to send us your details.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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http://img220.imageshack.us/img220/5087/clipboard01hq.jpg
http://img27.imageshack.us/img27/32/clipboard02ro.jpg
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Welcome to Apple Discussions and Mac Computing.
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[SOLVED] Need some help getting the sound to work again

Recently I changed the motherboard and CPU to an AM3 platform, everything works with my previous setup except sound.
Reinstalling alsa-utils and rebooting had absolutely no effect. Google didn't help either.
lspci -v
00:05.0 Audio device: nVidia Corporation MCP61 High Definition Audio (rev a2)
Subsystem: ASUSTeK Computer Inc. Device 8415
Flags: bus master, 66MHz, fast devsel, latency 0, IRQ 11
Memory at dfff4000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
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aplay /usr/share/sounds/alsa/Front_Center.wav
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Edit:
Damn ASUS font... It's "VIA VT1708S" (number one, not the letter "i") ! Duh. No wonder Google couldn't find any info.
Still, any ideas ? Or would you just rather let me squirm a little and diagnose the problem myself ?
Last edited by DSpider (2010-11-28 18:15:41)

sudo modprobe snd-hda-intel
(I think it's what you tried to tell me, igndenok)
Great. It took the bulk of my day trying to figure out how to get this thing to work.
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sudo nano /etc/rc.conf
...and add the following:
MODULES="... snd-hda-intel ..."
(also removed snd-ac97-codec from the list because that's what the old mobo used)
THANKS FOR ALL YOUR HELP !
PS: Just out of curiosity, why is it called "snd-hda-intel" ? Why intel ? The CPU is AMD, the chipset is Nvidia nForce, sound is VIA...
Anyone know ? I'll subscribe to this topic just in case anyone knows. Thanks again.
Last edited by DSpider (2010-11-28 18:16:36)

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Hello Orang Hutan. Welcome to the Apple Discussions!
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System Information
Time of this report: 9/4/2012, 01:32:48
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