Help! Getting virus message...

Hi I am a new Macbook user (always had pcs prior to Macbook). I've had my Macbook for about 3 months now. Almost a month ago I tried a 30 day trial of Sophos even though Macs do not seem to get virus. But today I am getting a message from Sophos that states, " Sophos anti-virus message
Virus 'OSX/RSPlug-Gen' detected on Macintosh... Downlaods:1023.dmg. Acess to the infected file denied"
I read some old posts and saw that it was recommended to run ClamXav. So I uninstalled Sophos, restarted my computer, cleaned out cookies and caches. I then ran ClamXav. As I was running the Sophos message appeared again even though I thought I had removed Sophos. When ClamXav was finished running is said that no infected files were found but it had a note: WARNING: Can't open file Users/myname/Downloads/1023.dmg.
I am so worried that my computer has a bad virus. I don't know what's going on. I do not download songs illegally and do my best to stick to well-known websites. If anyone can help me out I would so appreciate it!

The file 1023.dmg is a Macintosh disk image file. It contains an installer that attempts to install a piece of Mac malware variously called OSX/DNSChanger or OSX.RSPlug.A. This is a Trojan horse that attempts to modify the Mac's domain name server settings so that a Mac user who surfs the Web can be secretly redirected to sites controlled by the Russian malware writers, without knowing it.
The good news is that the Mac malware can not infect a computer without help. You must choose to install it and you must type your administrator password in order to be infected. The bad news: clearly, the Mac is now on the radar of malware writers.

Similar Messages

  • Getting virus message when I try to download

    getting virus message when I try to download

    I bought Adobe acrobat XI standard from Best Buy and i have to go to
    https://redeem.licenses.adobe.com/getserial/# in order to get my serial # below is the info i get on the screen
    You're all set.
    You have successfully redeemed Acrobat 11.
    A serial number is not required at this time. To get started, simply download/install the product, sign-in with your Adobe ID, and it will be ready to use.
    You may download it now. Or, return to this webpage later and reenter your code to see the download link again.
    Click here to begin using it.  Download
      Your Acrobat 11 serial number is:
    xxxx-xxxx-xxxx-xxxx-xxxx-xxxx

  • Please help; Getting annoying message

    Hello,
    I bought my first Mac about 2 months ago. It is a PowerBook G4 with a 1.67 GHz PowerPC G4 processor and 2 GB DDR2 SDRAW Memory. The hard drive is 111GB with 68 GB free. The operating system is Mac OS X Version 10.5.6.
    The reason I am writing is I caused myself an annoying problem. Every time I startup the computer or wake it from sleeping I get a message 4 or 5 times then it stops until the next time I wake the computer or reboot it. This is the message I am getting;
    "Internet Connect"
    "Could not open the communication device".
    It came about after I turned the Bluetooth on and configured my A707 Sync phone to connect to my Mac via Bluetooth. I needed to get some pictures off the phone. Ever since I did that I keep getting that annoying message and I have to hit okay on the message to get rid of it each time. Sometimes it comes up and I do not notice it because I am looking at the key board typing. Of course everything I just typed was not added because I needed to okay the message first. It is very annoying.
    I have since deleted my phone and turned off the Bluetooth, but I still keep getting the message. If anyone has an ideas how I can get rid of this message I sure would appreciate the help. Please keep in mind I do not have any of the restore disks. I bought my Mac used. I did order a Firewire External hard drive to back it up. I hope to have this problem solved first.
    Any help and suggestions are welcome!
    Thanks,
    James

    you could try moving either file one at a time, don't delete them though
    if moving the files and restarting does not fix the problem you can always put them back to the original location, it's just settings files
    possibly you'd need to setup your network prefernces again
    also, in System Preferences, click on Accounts pane, then your user name (you may need a password for that)
    on the right side of the Accounts window there is "Login Items" tab, see if anything shows up in login items
    as a guess, machine tries to connect by looking for your cell phone to use as a modem or something
    maybe check Network preference pane, see what shows up in Bluetooth

  • While downloading latest version of Firefox setup 7.0.1.exe from your site, i am getting virus message - Infected by Virus - Virus.Win32.Tanatos [ES] and file is getting deleted.

    virus problem in your Latest version - while downloading

    I am downloading the latest version from your site. I am attaching the screen shot of the message i am getting, every time i am trying to download it. 3 times tried downloading.

  • HELP--getting error message upon export attempt:

    WHile trying to export from AE CS5, I'm getting an error meassage which reads, " The directory originally specified
    in the selected output module no longer exists".
    I've tried rebooting and also, while re-launching after effects, I tried holding CTL, ALT, and shift (something i heard might work)...
    neither worked....
    What can i do????
    THANK YOU...
    ANOTHER bit of info----at the start of working on this project (it is a template project), i have the message
    ,"this project contains 1 reference to a missing effect.  Please install the following effect to restore this reference. ("Form")"....
    Could this have anything to do with my export issure?.....The project is working fine and looks great, so at first i didn't think
    not having "form" was an issure, but now i'm wondering............If this is connected, what is form and can i download it and add
    it for free???
    Thanks again..

    what is form and can i download it and add it for free???
    Trapcode Form. And no, it costs money.
    The directory originally specified in the selected output module no longer exists
    It's simply a leftover render item on the render queue pointing to a path that does not exist on your computer.
    Mylenium

  • Help -Getting 404ErrorPage Message after loading second web site to .mac?

    I've had an iweb (family) website working fine on .mac for several months. Yesterday, I built a second website and published it. At that time, I was asked to sign up since I had been doing the trial which had expired. I signed up.
    Now, two things are happening. When I go to the family website, I'm getting a 404ErrorPage message. I can assess my second site OK. Also, I am not provide the option to publish to .mac for either site (it's grayed out). I know I am in active status with my .mac account. Any thoughts?
    http://web.mac.com/1/homepage404ErrorPage.html

    Its really up to you which way you want to do it, remember to give them different names and make back ups.
    Having them both in one iWeb session is fine, although I personally dont trust myself not to delete something from the wrong one without realizing it!
    If you only update one site occassionally, then you might find that you want separate domain files, that way you would only see the one that you are working with. To have multiple domains the are different options.
    1. Create a second user on your Mac and run two seperate sessions of iWeb.
    2. Use Domains Juggler from Cyclosaurus, a search on the forum should find it for you.
    3. Swap out your domain files as and when you want to work on them, remember which is which!
    To BACK UP your current domain file you can use this script from Cyclosaurus.
    If you choose to use a second domain file, the easiest way to split out your sites, whichever route you take, is to make a copy of you domain.sites file. By the way this file lives here:
    User / Library / Application Support / iWeb / domain.sites (You dont normally see the .sites extension)
    You now have two copies, open one and delete the site that you dont want in this domain files, then save it.
    Swap it out for your copy domain file and once again delete the site you dont want.
    Good luck & dont forget to Back up your files before playing around with them!
    Will
    1GHz G4, 15" PowerBook, Airport Network, 1G iPod Mini   Mac OS X (10.4.5)   www.get started with iWeb

  • HT1689 Getting a message to contact itune support when trying to buy some game money to play

    Plz help Getting a message to contact itune support when trying to buy some game money to play

    How did you contact them and what reply did you get ? If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I recently got a message saying I had 3 viruses on my iPod touch 5gen and it told me to go to a site to help get rid of them but I forgot it but it did say saveandroid? Idk if that was just a pop up or what. Can anybody help

    I recently got a message saying I had 3 viruses on my iPod touch 5gen and it told me to go to a site to help get rid of them but I forgot it but it did say saveandroid? Idk if that was just a pop up or what. Can anybody help?

    Alright thank you cause it was bothering me

  • Help! Still get error message after installing new hard drive

    The original problem is below and thought that it would help to include it to see the initial problem.
    I went out and bought a new hard drive (500gb) and installed it in my laptop.  I went to use the restore disks and I got the same exact error mentioned below.  I used a set of disks that I copied from the original recovery disk and it still did the same.  What is the error code and how can I fix this!!
    Please help!!
    I have a Satellite A215-S7444 laptop and everytime I go to restore the drive to it's factory settings using the Toshiba recovery wizard I get the following error:  ERROR: 03-EEEE-000, AN ERROR HAS OCCURRED, PRESS [OK] TO TURN OFF COMPUTER.
    Just a note, I have used my recovery disks to restore the factory settings before with no problems at all, now I get this message.  All the files are accesible on the CD and I have no virus' on my computer.
    Lastly, the image part of the drive (The one that is like 1.5 gb) which is usually visible is not any more and has not been for a bit when you should see it when you open "My computer".  You can however see it when I go to "Administrative Tools-Computer Management."  It states that the drive is Healthy (EISA Configuration), type is basic, and there is no file system associated with the drive and there is no drive letter for it either.

    Thanks for your quick reply!  I was wondering if anyone would reply!
    I made the copies on a suggetion that the original may be scratched or something so I figured what the heck?  I did format the hard drive though.  It is a Seagate 500gb hard drive.  I only formatted the whole drive and figured that the restore disks would make the additional partition.
    Aside from that, it's the same error message that I had on the original drive.  The original drive and OS works (Vista), but I wanted to restore it because I just wanted to wipe everything and start clean.  What can be causing the error message, and what IS the error message?
    Anymore suggestions or help would be great as I am in desperate need of getting my computer back to working.
    Thanks again for replying!

  • Had to have my computer wiped clean due to virus infection. In trying to install acrobat 9, i get a message invalid serial number, even though it is the serial number in my account. What to do?

    Had to have my computer wiped clean due to virus infection. In trying to re-install acrobat 9, i get a message "invalid serial number", even though it is the serial number in my account. What to do?

    there is a lot of info at that link.  by checking that link you'll see that serial number only works for the exact product for which it was purchased.
    ie, if you purchase acrobat 9 std, you need to use acrobat 9 std installation files, not acrobat 9 pro.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • When i try to send email from my ipad i get the message The recipient "£)()&&£)" was rejected by the server. This has only just started to happen and I don't know why. Please help. I have tried lots of things now and cannot solve it.

    When i try to send email from my ipad i get the message The recipient "£)()&&£)" was rejected by the server. This has only just started to happen and I don't know why. Please can someone help. I have tried lots of things now and cannot solve it.

    "Your email account" means to tap on the name of your email account. Whatever it is listed as in the settings.
    In my mail settings, one of my email accounts is a Comcast account. I tap on the Comcast name and it brings up this window.
    Then I tap on the arrow under the Outgoing mail server smtp setting to get to the next window.
    In the resulting window, I then tap on the arrow next to the smtp server under the Primary Server setting.
    That brings up this window in which I check to make sure that my user name and password have been entered correctly. If those items are missing, enter them in the appropriate fields and then tap done.

  • I set up an account including approval for paypal billing but every time I try to sign in to make a purchase for download I get a message that takes me back through the process of settin up my account. Help!

    I just set up an account at the I tunes store including authorization to charge my pay pal abount. I have also received e-mail confirmation that the account is set up, but every time I try to make a purchase I get a message that says apple ID has not yet been used with the I Tunes Store and it takes me back through the process of authorizing my paypay account. Help!

    Once you purchase or download an app it will always be associated with the Apple ID used to download it. When that app requires and update you must use the Apple ID and password used to download it in the first place. The only way around this is to delete the apps the require the old Apple ID and download or purchase them again with the new Apple ID.

  • I get error message "unknown error" When trying to log on to itunes via pc, help please!

    I get error message "unknown error" When trying to log on to itunes via pc, help please!

    Hello, trolle56.
    Thank you for the question.  You may find these articles helpful in troubleshooting the error received with the iTunes Store. 
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/ts3297
    Cheers,
    Jason H. 

  • Help needed, M getting this message sandbox environment error no test user account, when downloading any application from iTunes, friend told me to sign out and sign in iTunes it might solve the problem but instead I cannot login I to my itune account.

    Help needed,
    I am getting this message sandbox environment error no test user account, when downloading any application from iTunes, friend told me to sign out and sign in iTunes it might solve the problem , and i triyed it but still  I cannot login I to my itune account. Same message keeping. Popping up,  this problem started supricly today.

    Take a look at the instructions here.
    http://www.technogal.net/2012/03/this-is-not-test-user-account-please.html

  • I have an ipad air and I'm trying to set up a telus email on it but it won't work. I keep getting a message saying username or password for IMAP is incorrect...please help!

    I have an ipad air and I'm trying to set up a telus email on it but it won't work. I keep getting a message saying username or password for IMAP is incorrect...please help!

    This has nothing to do with iPhoto. When I have this type of problem I call tech support for my email service. They probably are the only source of the correct settings
    LN

Maybe you are looking for