Help! Gray Screen-no CD

I have a G4 that my kids use, I am not even sure of the OS, though it is at least 10.2. I was on it today and noticed Software update had a security update, so I did it. Now the the computer will not reboot. There is no tone, just frozen on the gray screen with the gray apple. The CD tray will not open unless I restart with the mouse button down, then it will not read the CD. The CD player may not have been working before this. Anyway, any ideas on what to do? Thanks.

Hi,
I got a partial back up done before I ran out of space. Today I was able boot off a disk and install OS 9.2. It is still not happy but it does boot and run 9.2. I was able to clear off enough space to make 2.4GB. I tried to install Panther, but it fails. I believe it successfully checks the disk then fails on the next pass through. I was hoping that if I could get it up, it would talk to my iMac and I could finish taking things off now that I have locate some jump drives and CD's but I get an error message when I try to turn on file sharing. I think I have most of the "must have" files except for one huge folder which may exist elsewhere, though I would sure like to take another look around before taking more drastic action.
Marilyn

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    NAME is replacing my HD name, and my screen name here (caithris) has replaced my computer user name. NUMBER has replaced anything that looks like a serial number of some kind.
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    Mar 31 00:30:01 NAME newsyslog[9228]: logfile turned over
    Mar 31 01:03:25 NAME firefox[8993]: Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
    Mar 31 01:03:25 NAME [0x0-0x10010].org.mozilla.firefox[0]: 2013-03-31 01:03:25.193 firefox[8993:903] Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
    Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: pure virtual method called
    Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: terminate called without an active exception
    Mar 31 01:04:20 NAME ReportCrash[9260]: Saved crash report for firefox[8993] version 17.0.1 (1712.11.28) to /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
    Mar 31 01:05:35 NAME SubmitDiagInfo[9280]: Submitted crash report: /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
    Mar 31 03:00:27 NAME loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
    Mar 31 03:00:28 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 1120 ms
    Mar 31 11:22:53 NAME configd[13]: Sleep: Success - AC 97 - Idle Sleep
    Mar 31 11:22:53 NAME configd[13]: Wake: Success - AC 97 - OHC2
    Mar 31 11:22:53 NAME configd[13]: Hibernate Statistics
    Mar 31 11:22:53 NAME loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:3/31/2013 11:22:53.195 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.265338957
    Mar 31 11:22:53 NAME loginwindow[31]: askForPasswordBuiltIn after makekey, Currenttime:3/31/2013 11:22:53.212 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.281565964
    Mar 31 11:22:53 NAME loginwindow[31]: builtInAuthWindowBecameKey, Currenttime:3/31/2013 11:22:53.243 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.312892973
    Mar 31 11:22:53 NAME configd[13]: network configuration changed.
    Mar 31 11:22:54 NAME configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 9839 ms
    Mar 31 11:22:54 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 9849 ms
    Mar 31 11:22:57 NAME configd[13]: network configuration changed.
    Mar 31 11:22:57 NAME ntpd[20]: sendto(17.171.4.13) (fd=24): Network is unreachable
    Mar 31 11:23:02 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Mar 31 11:23:02 NAME loginwindow[31]: builtInAuthWindowDidResignKey
    Mar 31 11:23:02 NAME loginwindow[31]: handleUnlockResult, Currenttime:3/31/2013 11:23:02.536 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:18.606058955
    Mar 31 11:23:32 NAME loginwindow[31]: no spins reported for this wake
    Mar 31 11:27:31 NAME SubmitDiagInfo[9444]: Cleaning up expired diagnostic messages database at path: /var/log/DiagnosticMessages/2013.03.01.asl
    Mar 31 11:33:29 NAME [0x0-0x3b63b6].org.mozilla.firefox[9264]: NOTE: child process received `Goodbye', closing down
    Mar 31 11:36:14 NAME ntpd[20]: time reset -4.060579 s
    Mar 31 12:11:05 NAME firefox[9264]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.
    Mar 31 15:19:22 NAME kernel[0]:
    Mar 31 15:28:23 NAME kernel[0]:
    Mar 31 15:28:53: --- last message repeated 7 times ---
    Mar 31 15:28:23 NAME kernel[0]:
    Mar 31 15:30:22 NAME kernel[0]:
    Mar 31 15:56:08 NAME kernel[0]:
    Mar 31 15:56:13: --- last message repeated 1 time ---
    Mar 31 15:56:13 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Mar 31 15:56:16 NAME kernel[0]:
    Mar 31 15:56:46: --- last message repeated 8 times ---
    Mar 31 16:00:10 NAME kernel[0]:
    Mar 31 16:00:40: --- last message repeated 3 times ---
    Mar 31 16:00:44 NAME kernel[0]:
    Mar 31 16:01:14: --- last message repeated 5 times ---
    Mar 31 16:02:36 NAME kernel[0]:
    Mar 31 16:03:06: --- last message repeated 9 times ---
    Mar 31 16:03:22 NAME kernel[0]:
    Mar 31 16:10:31 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Mar 31 16:17:50 localhost DirectoryService[15]: Improper shutdown detected
    Mar 31 16:17:54 localhost fseventsd[33]: event logs in /.fseventsd out of sync with volume.  destroying old logs. (707133 444 707763)
    Mar 31 16:17:54 localhost bootlog[41]: BOOT_TIME: 1364713830 0
    Mar 31 16:17:58 localhost fseventsd[33]: log dir: /.fseventsd getting new uuid: NUMBER
    Mar 31 16:17:58 localhost blued[42]: Apple Bluetooth daemon started
    Mar 31 16:18:02 localhost mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
    Mar 31 16:18:03 localhost com.apple.usbmuxd[21]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
    Mar 31 16:18:04 localhost configd[13]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
    Mar 31 16:18:04 localhost configd[13]: DHCP en1: INIT transmit failed
    Mar 31 16:18:04 localhost configd[13]: network configuration changed.
    Mar 31 16:18:04 NAME configd[13]: setting hostname to "NAME.local"
    Mar 31 16:18:04 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[29]: Login Window Application Started
    Mar 31 16:18:04 NAME configd[13]: network configuration changed.
    Mar 31 16:18:04 NAME mDNSResponder[28]: mDNSPlatformSetDNSConfig: Error: dns_configuration_copy returned NULL
    Mar 31 16:18:04 NAME configd[13]: network configuration changed.
    Mar 31 16:18:11 NAME mds[27]: (Normal) DiskStore: Creating index for /
    Mar 31 16:18:17 NAME loginwindow[29]: Login Window Started Security Agent
    Mar 31 16:18:18 NAME WindowServer[71]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:18:18 NAME com.apple.WindowServer[71]: Sun Mar 31 16:18:18 NAME.local WindowServer[71] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:18:29 NAME SecurityAgent[92]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
    Mar 31 16:18:30 NAME loginwindow[29]: Login Window - Returned from Security Agent
    Mar 31 16:18:30 NAME loginwindow[29]: USER_PROCESS: 29 console
    Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
    Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Mar 31 16:18:36 NAME root[113]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds
    Mar 31 16:18:37 NAME root[130]: sntp options: a=2 v=1 e=0.100 E=5.000 P=2147483647.000
    Mar 31 16:18:37 NAME root[130]:     d=15 c=5 x=0 op=1 l=/var/run/sntp.pid f= time.apple.com
    Mar 31 16:18:37 NAME root[130]: sntp: getaddrinfo(hostname, ntp)  failed with nodename nor servname provided, or not known
    Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.mrt.uiagent[123]): Exited with exit code: 255
    Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.Kerberos.renew.plist[124]): Exited with exit code: 1
    Mar 31 16:19:55 NAME-2 XProtectUpdater[19]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x100174890 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1001744e0 "This computer’s Internet connection appears to be offline.")
    Mar 31 16:19:55 NAME com.apple.launchd[1] (com.apple.xprotectupdater[19]): Exited with exit code: 255
    Mar 31 16:22:04 NAME kextd[10]: updated kernel boot caches
    Mar 31 16:25:04 NAME Software Update[178]: SWU: scan found 0 products:
    Mar 31 16:25:05 NAME Software Update[178]: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x10052e600 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x10052f760 "This computer’s Internet connection appears to be offline.")
    Mar 31 16:25:14 NAME com.apple.launchd[1] (com.apple.suhelperd[181]): Exited with exit code: 2
    Mar 31 16:25:18 NAME configd[13]: network configuration changed.
    Mar 31 16:26:17 NAME Software Update[188]: SWU: scan found 1 products:\n041-9605
    Mar 31 16:26:30 NAME ntpd[18]: time reset +1.140167 s
    Mar 31 16:26:57 NAME com.apple.launchd[1] (com.apple.suhelperd[190]): Exited with exit code: 2
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0xf00f].com.apple.Console[142]): Exited: Killed
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0x15015].com.apple.SoftwareUpdate[188]): Exited: Killed
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] (com.apple.AirPortBaseStationAgent[126]): Exited: Killed
    Mar 31 16:26:57 NAME loginwindow[29]: DEAD_PROCESS: 29 console
    Mar 31 16:26:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[200]: Login Window Application Started
    Mar 31 16:26:58 NAME loginwindow[200]: USER_PROCESS: 200 console
    Mar 31 16:26:58 NAME WindowServer[203]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:26:58 NAME com.apple.WindowServer[203]: Sun Mar 31 16:26:58 NAME.local WindowServer[203] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:26:59 NAME Software Update[209]: Looking for products to install
    Mar 31 16:27:02 NAME Software Update[209]: Performing preflight
    Mar 31 16:27:02 NAME Software Update[209]: Preparing session
    Mar 31 16:27:02 NAME Software Update[209]: Starting session
    Mar 31 16:27:03 NAME Software Update[209]: PKG: extracting "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:16 NAME Software Update[209]: REQ: moving files into place with shove
    Mar 31 16:27:17 NAME Software Update[209]: PKG: post-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: PKG: post-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: PKG: writing receipt for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: REQ: install succeeded
    Mar 31 16:27:18 NAME Software Update[209]: SWU: installing "MacBook Pro SMC Firmware Update, 1.6"
    Mar 31 16:27:20 NAME [0x0-0x1a01a].com.apple.SoftwareUpdate[209]: /: no supported helper partitions to update.
    Mar 31 16:27:20 NAME kextd[10]: updated kernel boot caches
    Mar 31 16:27:20 NAME Software Update[209]: kextcache returned 0
    Mar 31 16:27:20 NAME Software Update[209]: Running /sbin/reboot
    Mar 31 16:27:20 NAME reboot[242]: rebooted by Caithris
    Mar 31 16:27:20 NAME reboot[242]: BOOT_TIME: 1364714840 524942
    Mar 31 16:27:20 NAME mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) stopping
    Mar 31 16:27:20 NAME DirectoryService[15]: BUG in libdispatch: 10K549 - 1960 - 0x10004004
    Mar 31 16:27:20 NAME WindowServer[203]: hidd died. Reestablishing connection.
    Mar 31 16:27:20 NAME WindowServer[203]: Unable to create event queue via hidd: (0x10000003)
    Mar 31 16:28:03 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Mar 31 16:29:52 localhost bootlog[47]: BOOT_TIME: 1364714882 0
    Mar 31 16:29:53 localhost mDNSResponder[34]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
    Mar 31 16:29:54 localhost configd[13]: network configuration changed.
    Mar 31 16:29:54 NAME configd[13]: setting hostname to "NAME.local"
    Mar 31 16:29:54 NAME com.apple.usbmuxd[27]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
    Mar 31 16:29:56 NAME blued[17]: Apple Bluetooth daemon started
    Mar 31 16:29:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[35]: Login Window Application Started
    Mar 31 16:29:59 NAME configd[13]: network configuration changed.
    Mar 31 16:30:12: --- last message repeated 2 times ---
    Mar 31 16:30:12 NAME ntpd[24]: time reset +0.227711 s
    Mar 31 16:30:13 NAME loginwindow[35]: Login Window Started Security Agent
    Mar 31 16:30:14 NAME WindowServer[61]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:30:14 NAME com.apple.WindowServer[61]: Sun Mar 31 16:30:14 NAME.local WindowServer[61] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:30:21 NAME SecurityAgent[96]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
    Mar 31 16:30:22 NAME loginwindow[35]: Login Window - Returned from Security Agent
    Mar 31 16:30:22 NAME loginwindow[35]: USER_PROCESS: 35 console
    Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
    Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Mar 31 16:30:32 NAME com.apple.launchd.peruser.501[99] (com.apple.mrt.uiagent[124]): Exited with exit code: 255
    Mar 31 16:30:35 NAME com.apple.launchd.peruser.501[99] (com.apple.Kerberos.renew.plist[125]): Exited with exit code: 1
    Mar 31 16:30:47 NAME mdworker[81]: (Error) SyncInfo: Catalog changed during searchfs too many times -- falling back to fsw search /
    Mar 31 16:36:05 NAME mdworker32[158]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:36:22 NAME mdworker32[161]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:36:29 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
    Mar 31 16:39:07 NAME mdworker[157]: Warning: unknown JFIF revision number 0.01
    Mar 31 16:39:22 NAME login[182]: USER_PROCESS: 182 ttys000
    Mar 31 16:40:34 NAME /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[132]: No valid tickets, timing out
    Mar 31 16:40:35 NAME mdworker[157]: Error, could not create MachMessagePort for com.apple.AddressBook.abd
    Mar 31 16:40:37 NAME mdworker[157]: Unable to parse date (<XHTML-STRIPONREPLY>
    </XHTML-STRIPONREPLY>)
    Mar 31 16:40:38 NAME mdworker[157]: Unable to parse date ( S<XHTML-STRIPONREPLY>
    </XHTML-STRIPONREPLY>him to any)
    Mar 31 16:40:41: --- last message repeated 1 time ---
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:41:27 NAME mdworker[157]: Corrupt JPEG data: 1 extraneous bytes before marker 0xd9
    Mar 31 16:41:27 NAME mdworker[157]: JPEG datastream contains no image
    Mar 31 16:41:33: --- last message repeated 1 time ---
    Mar 31 16:41:33 NAME login[182]: DEAD_PROCESS: 182 ttys000
    Mar 31 16:41:50 NAME mdworker[156]: iCal.mdimporter: could not parse ICS file: /Applications/Microsoft Office 2011/Office/OutlookCore.framework/Versions/14/Resources/en.lproj/Timezones.ics
    Mar 31 16:41:51 NAME mdworker32[204]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:43:41 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
    Mar 31 17:07:10 NAME firefox[149]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.
    Thanks again- I mean it. It's lousy being stuck away from home when crazy thing happen to your main line of communication!
    -Caithris

    The gray screen with loading bar issue is a at boot fsck (file system check) that has discovered something wrong with your boot drive/partition and was attempting to fix it.
    OS X is booting but can't complete, so that means your hard drive is good, just likely has been either subjected to shock which damaged data on the platters, or bad sectors (the drive is dying if after fixing it, problems occurs again), or something messed something up in the file structure.
    Firefox is currently at 19.02, so it appears your background auto-update has not been occurring, which makes me suspect the machine's data is broken in some manner or you have malware on the machine blocking the updates.
    Your problems are multiple, in your case I advise a complete erase and install.
    1: If you have a backup of your user data on a external storage drive (not TimeMachine as it might be corrupted and compromised with malware it's just going to restore back) then your good, else you have to do this.
    Create a data recovery/undelete external boot drive
    Copy your data to a blank plain jane external storage drive as you want no executable files on it when you connect to the cleaned machine later.
    2: Once your data is safely copied (copy visible files manually and what you know is good, not folders that can contain invisible malware programs!) then disconnect the drive(s)
    3: Next assume all writeable media is contaminated with malware and treat as so. Even if you erased it.
    4: Stick in your 10.6 install disk and reboot holding the c or option key down. You want Disk Utility and you want to select the ENTIRE internal drive and MUST USE the Security Option > Zero All Data (unless your in the military then use 7x erase, do not use 35x as it will take weeks and is unnecessary)
    The Zero/7x erase will do two things, do a low level format and erradicate everything (including hidden stuff and deleted files) also will map off any failing sectors on the hard drive.
    5: Follow the procedure here to install 10.6
    How to erase and install Snow Leopard 10.6
    6: Reboot the machine twice, then once you set up the machine (using a alias of course and not allowing registration), use a secured network and IMMEDIATLY Software update to 10.6.8, if you can download the 10.6.8 Combo update on another secure machine to a (new) USB thumb drive and install it on the clean Mac, do that instead.
    WiFi security issues, at home and WiFi hotspots
    https://support.apple.com/kb/DL1399
    Still run Software update afterwards as Apple might not have fully updated the combo update yet.
    7: Once you machine is secure, download the free ClamXav and run a scan on the external storage drive with just your files, perhaps one or more PDF's or other files are not what they seem to be.
    8: Make sure to install fresh copies of software from original sources and not from rewriteable media, update them to be current. Malware can be hidden in copies of programs.
    9: Trash all your rewritable media, or use a Linux PC or Linux Mint in a virtual machine (VirtualBox) on another computer like Windows to scrub and reformat all the rewritable media before attaching them to the clean Mac. You have to make sure it's getting the entire media.
    10: Once your machine is set back up, then make clones and time and date them.
    Most commonly used backup methods
    If your still having problems with the machine, it's likley a failing hard drive and you will have to replace it and repeat the steps above pretty much.
    Really it's best to replace the drive in the interest of security.
    Install/upgrade RAM or storage drive in Mac's
    For performance of Snow Leopard, check out this tip
    For Snow Leopard Speed Freaks
    Your overseas, if your in a foriegn country you have to assume FinSpy is being installed on your machine (uses a older iTunes verison "update" to get on) or there is other tricks via the ISP to install something on your machine. So mix things up and don't stick any old USB you see laying around into your Mac.
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

  • Can't get past gray screen with progress indicator... Help

    I can't turn on my Macbook. It starts but won't go past the gray screen with the progress indicator (spinning circle).
    I have tried:
    1. turning off, removing battery, holding start for 5+ seconds, replacing battery and then turning on.
    2. Holding command + option + R + P while staring up, waited for 3+ chimes.
    3. holding Shift down while starting up
    none of these things are working.
    I've been on hold with apple service/support for almost an hour now.
    I have an assignment on the computer that is due by midnight.
    HELP!
    I'm not very computer savvy and this is my first mac.
    Any ideas folks??
    Thanks.
    Macbook   Mac OS X (10.4.7)  

    You've done all the standard procedures. If you have any peripherals attached, disconnect them.
    This describes resetting the PMU:
    http://docs.info.apple.com/article.html?artnum=303319
    Did you have the AC disconnected when you did it? I don't have any other ideas.
    These are the startup key options:
    http://docs.info.apple.com/article.html?artnum=303124
    Edit: If you have the install disc stuck in it anyway, can you get the hardware test to work? (Reboot while pressing the D key.)

  • My iMac G5 1.6 Ghz Won't Boot. Shuts Down at Gray Screen. HELP!

    Hi guys. I need some help. I have an iMac G5 that seems to be having some serious problems. It is a 17" 1.6 Ghz w/ 1GB of RAM.
    The problem:
    • When I press the power button, I get the beautiful Mac chime, and the LCD turns on to the gray apple screen. I get the spinning gray bars below the apple, and then...it shuts down. Sometimes it doesn't even make it to the gray screen and it shuts down.
    What I have done recently/tried.
    • I installed iLife '06 and all the updates a day or two before this began.
    • I reset the PRAM.
    • I tried booting in safe-mode...no luck.
    • I tried starting from the factory CD. The drive begins to spin, and then it shuts down.
    When this first happened (yesterday), I started it in safe-mode, and everything looked ok. I zapped the PRAM, and then started it up, and once again, everything looked ok. That was last night. When I got home from work tonight, none of those things worked, and I am now looking for some help from you guys. Any suggestions? Thanks, in advance, for the help.
    BTW, I think I'm running 10.4, but I'm not certain because I can't start it up to tell.

    See if your machine falls under the parameters of power supply or video and power issues.
    Please post back and let us know,
    Miriam

  • Help =( Mac got stuck on gray screen

    Hi
    Update went ok a couple of days ago.
    Tonight it suddently got "stuck" and after rebooting it, it is now stuck on a gray screen.
    Impossible to reboot from the installation disk or from my Lacie disk or from the HD.
    When attempting to reboot from the Leopard installation disk, I then get a message telling me that the Mac needs to be restarted, but when I restart, I get stuck again on the gray screen with the Apple logo in the middle.
    I am at a loss as to what to do.
    Help, please!!! I am now on a friend's computer to access help. So a quick response from someone would be fantastic.
    Anyone?

    update on current situation:
    i took my macbook to be repaired first thing this morning.
    it is apparently a small part that is damaged and therefore preventing the macbook to reboot.
    hence why the hardware test indicated that it found no problems and that when attempting to reboot from a disk or a drive, it finds them, but cannot reboot from either.
    the part should be here tomorrow afternoon and i should get my macbook back either tomorrow or thursday.
    apparently, it is nothing serious and no loss of data should occurr.
    but they will only know this for sure once the part has been replaced and they can actually reboot it. they say this is not linked with the leopard update.
    just sheer bad luck from a defective part.

  • HELP NEEDED! Blue Screen of Death and Gray Screen

    I really need a help from a OS X Mountain Lion. I have been trying to fix my Macbook Pro 15' early 2011 for about a week without succeed.
    PROBLEM:
    My MBP isn't sarting up. Everything looks normal the chime, Apple logo, the wheel and after those things it get stucked on a gray screen.
    The computer doesn't boot from USB, DVD and the cm-R restoration isn't working.
    THINGS I'VE DONE:
    1. I took to an Apple authorized service in Curitiba, Brazil. They reinstalled Mountain Lion (R$90,00 or about U$45,00). After couple hours of usage. Same problem started to occur again. I call them again saying that the same problem persist and they said for reinstallation, there isn't a warranty. I have to pay again for the service.
    2. Reinstall OS X. I made a partion a thumb drive and reinstalled everything. After few hours same problem again. The system wasn't starting.
    3. I bought a new HD. I replaced the original HDD for a SSD OCZ Vertex 3. I installed the OSX in this brand new SSD. The computer worked for 1 hour and boom, same problem of booting and starting.
    4. I have tried NVRAM and PRAM (cmd+option+P+R), nothing happened. Gray screen after the Apple logo.
    5. Verbose-mode (cmd+V).
    6. Single-user Mode (cmd+S).
    7. Start in Safe Mode. (Shift). The bar doesn't load until the end and I get a gray screen.
    8. Restoring from internet. (cmd+R). Sometimes, I get the Blue Screen or the screen turn black, but I can still hear the fan spinning.
    SOME PHOTOS OF THE PROCESSES:
    SOLUTION, PLEASE?
    I appreciate any helpful comment. Thanks.
    -- Eduardo

    Download at www.memtestosx.org
    Power on your MBP while holding down the Command and S keys to force Mac OS X to boot into Single User Mode. Once you see a black screen with white text, you can release the key combination. After all the system logging is done scrolling past, type 'memtest all 2' (without the quotes) to test all memory two times. Two passes should be enough to detect any blatant problems, but I wouldn’t hesitate to let it run for hours on end if I suspected an intermittent memory problem (memtest all). When complete, you should be greeted with “All tests passed” if your RAM is in good condition. If your system locks up or freezes indefinitely during the test, you may have a bad memory module on your hands.
    (above taken from www.command-tab.com)

  • My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ?? Thank you.

    My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
    Thank you.
    Problem description:
    gray screen at startup and crashes
    EtreCheck version: 2.1.1 (104)
    Report generated 6 de dezembro de 2014 13:29:43 BRST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6750M - VRAM: 1024 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software: ℹ️
      Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (698,64 GB)
      S.M.A.R.T. Status: Verified
      - (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
    Problem System Launch Daemons: ℹ️
      [not loaded] org.samba.winbindd.plist [Support]
    Launch Agents: ℹ️
      [running] com.babylon.activation.plist [Support]
      [loaded] com.divx.dms.agent.plist [Support]
      [loaded] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.skype.c2c_service.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
      Safari Aplicativo (/Applications/Safari.app)
      Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
      uTorrent UNKNOWN (missing value)
      Dropbox Aplicativo (/Applications/Dropbox.app)
      Inkscape UNKNOWN (missing value)
      RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      OVSHelper: Version: 1.1 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
      AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
      SharePointBrowserPlugin: Version: 14.1.2 [Support]
      AdobePDFViewer: Version: 10.1.12 [Support]
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    User internet Plug-ins: ℹ️
      npsf_uni: Version: sf 3.3.2.1 [Support]
      OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
    Safari Extensions: ℹ️
      Searchme Adware! [Remove]
      Skype Click to Call
      iSkyDeluxe
      TED HTML5 video playe
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Skype Click to Call  [Support]
      Tuxera NTFS  [Support]
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          5% WindowServer
          4% DivXMediaServer
          1% fontd
          0% RealPlayer Downloader Agent
          0% WebProcess
    Top Processes by Memory: ℹ️
      296 MB WebProcess
      202 MB FaceboxPro
      185 MB Microsoft PowerPoint
      163 MB Safari
      137 MB Microsoft Word
    Virtual Memory Information: ℹ️
      843 MB Free RAM
      1.76 GB Active RAM
      706 MB Inactive RAM
      978 MB Wired RAM
      577 MB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Dec 6, 2014, 12:58:24 PM Self test - passed
      Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
      Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
      Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
      Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
      Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
      Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
      Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

    I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
    I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us  reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

    You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
    Forgot Your Account Password
    For Lion, Mountain Lion, or Mavericks
        Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         When the menubar appears select Terminal from the Utilities menu.
         Enter resetpassword at the prompt and press RETURN. Follow
         instructions in the dialog window that will appear.
         Or see:
           Reset a Mac OS X 10.7 Lion Password
           OS X Mountain Lion- Reset a login password,
           OS X Mavericks- Solve password problems,
           OS X Lion- Apple ID can be used to reset your user account password.

  • My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

    My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

    If you have a external USB enclosure - trying installing your hard drive in that enclosure and connect it to your usb port - restart your macbook while holding down the options key.  If you Macbook boots to your desktop then you have a faulty cable.  If you get the same error, then your hard drive just died on you.
    good luck.

  • My G5 won't boot up. The Gray screen comes on and it thinks about it until the fan revs up like it is about to explode. A friend said to start it up with the OS disk and then go to utilities. Didin't work. Any suggestions? Isn't there a key stroke to help

    Oh, so this is where I ask my question. Sorry, first time here. As I was saying in my long intro, the gray screen come up and the thing is spinning at the bottom, but nothing happens. Then the fan starts reving up like it is about to explode and I have to manually shut it off. A friend told me to start it up with the OS disk and then go to utilities. I couldn't find the thing, so I went out and bought another. Needless to say, it didn't work. Is there a key stroke to help jump start the machine? How can I get into this thing? I would prefer not to take it in because there are a lot of things on there I don't want just anyone to have access to.Thanks, in advance, for your help!

    The last time you had to hold down cmd opt pr more than twice was a decade ago....
    G5? PowerPC? 10.5? or earlier....
    https://discussions.apple.com/community/desktop_computers/power_mac?view=discuss ions
    Apple has a number of resources like "Power or Startup Quick Assist"
    http://support.apple.com/kb/HT1149
    Your drive does need to be repaired, and best things to buy are another backup recovery drive, with a small OS X partition; a copy of Disk Warrior is expensive @ $90 but excellent and best.
    Never bother with or use the drive or reinstall while there are errors. Don't take a "clean' bill from Apple Disk Utility to mean there are no errors. Only that it didn't find what it looked for.
    http://www.macintouch.com/readerreports/harddrives/topic4557.html#d12aug2010
    http://www.alsoft.com/DiskWarrior/index.html
    A quick search "keyboard shortcuts" takes you here:
    http://support.apple.com/kb/HT1343
    how to resolve and fix startup issues with fsck and disk utility:
    http://support.apple.com/kb/TS1417
    http://macperformanceguide.com/Mac-HowToClone-backup.html
    http://macperformanceguide.com/Mac-HowToClone.html
    How to use DU to backup and restore
    http://support.apple.com/kb/HT1553
    http://www.alsoft.com/DiskWarrior/index.html
    http://www.bombich.com/ccc_features.html
    Make sure to have multiple backup sets and of your system so if there is a serious problem, you can just erase and restore to be back runninig.
    Sounds like your G5 though needs PMU reset, not PRAM, and the best way for those is to clear nvram instead. might even want to check for dust; tell what System Profile says (later) as to "PowerMacX,Y" or "MacProX,1"
    http://www.apple.com/support/powermac or /macpro
    http://www.apple.com/support/sitemap/
    The Utility menu is on the menu bar of an "OS X Install DVD" and at the point where you get to but stop at "install....' for OS X. you probably do need to install OS X on another drive to work from.
    Oh, a real severe issue and damage to the drive directory or filesystem CAN in cases prevent booting from DVD (the system still tries to find and see what boot volumes are present) and can help to pull or disconnect the drive. Putting a drive in a FW case to turn on after startup is very useful.

  • HELP! Gray Screen & File Folder with Question Mark!

    Hello!
    If anyone can offer suggestions or if you've dealt with this before I would love feedback so that we can fix this problem!
    I recently converted my husband from a PC user to a Mac user (it was a happy day). A little over 1 month ago we bought a brand new 20" iMac and since then everything has gone quite smoothly, he's even said how happy he is with the switch!
    Then yesterday morning as I lay sleeping in the other room a noise similar to dial up internet woke me. I went into the office to find the internet up on the screen of our iMac, Firefox wouldn't shut down so I tried force quitting, but that too did not work. Finally I pushed the power button, and went back to bed.
    A few hours later as I went to check my email I powered on the iMac and got a gray screen. Nervous, I turned if off, and then back on in safe mode. I still got a gray screen but now with a file folder with a question mark inside flashing at me. Thankfully we're within the 1yr. warrenty so we took it back and they're diagnosing the problem....but I'm worried about the outcome.
    Has anyone else had this problem? What was the result? What caused it? We save most everything onto external hard drives (thankfully!) so it's not as if the machine was being overloaded. It kept making that weird dial up noise too... kind of a bleeb, fans running, trying to work noise. Obviously my husband isn't so thrilled with Macs now. Any help would be greatly appreciated!! Thanks!

    Welcome to Discussions - you have an intel iMac, and this is the PPC G5 forum, but even so, I would first advise you to buy Apple Care before then first year of ownership is up.
    Then, I would remind you that all electronics will fail at some point, but the exact point is unknown and sometimes is much sooner than it should be. It would be interesting to hear from you what the exact failure was, there do not seem to be many reports of intel power supply failures, that seems to have been fixed since the era of the G5s.
    The flashing question mark is usually a sign that the hard drive has failed and drives can fail at any point, yours may simply have some bad sectors; it could also be the logic board and again, they fail, but usually not within the first three years. Your machine may have been defective to begin with, it certainly doesn't sound as if you have been abusing it, so do please let us know what the ultimate diagnosis was.

  • TS2621 I have a gray screen on my ipad 1 when I press the mail icon. Can anyone help?

    I have a gray screen on my ipad 1 when I press the mail icon. This situation just started this morning. Can anyone help?

    Try closing the Mail app via the taskbar and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Gray screen when turning on iBook G4 with tiny file folder in center of screen blinking the finder icon and a question mark.  Have tried several things.  Any help please??

    Gray screen when turning on iBook G4 with tiny file folder in center of screen blinking finder icon and question mark.  I cannot figure this out.  Tried everything I know.  Can someone help please???

    Hello,
    Ideally you need to boot from the disk as you have no other media advisable. (e.g your hard drive)
    Without some form of system disk or restore you wont be able to diagnose the problem with your hard drive.
    By using a Mac OS X system disk you can load up the Disk Utilities and repair the hard drive if shown it's available. If it's not available you would need to replace the hard drive and reinstall Mac OS. Without any disk to support you, you are going to struggle.
    You can obtain replacement disk, both retail copies or system disk on the Internet.
    If you know what version of Mac OS X you had install (I'm guessing that it would have been 10.3, but would recommend 10.4) A retail disk is normally black with a colored 'X' on it, while system disk are always.
    Always try and obtain a copy of the system restore disks (Gray) for your iBook
    Ebay is another outlet that has genuine system disk for sell, but like any auction site, it's as and when someone is selling them.
    The only other thing you could do is take it to a Apple repair agent who could check the hard drive on your behalf. That way you can get confirmation if the problem is the drive or some other fault. They may even help restore the OS for you.
    I can't think of anything else to try without some form of disk to help you.
    There maybe just one other small thing you could try.
    When booting up, firmly rest your palm of your hand on the iBook next to the tracker pad on the left side.
    If it works then it's another fault that I'm aware of.

  • I have two problems with my 2012 13" MacBook Pro. 1. Gray screen shows at startup  2. Randomly disconnects from network. Any help will be greatly appreciated.

    I have two problems with my 2012 13” MacBook Pro.
    Gray screen shows at startup
    Randomly disconnects from network.
    Any help will be greatly appreciated.

    First, open Terminal in your Utilities folder and paste this into the prompt line:
    sudo update_dyld_shared_cache
    Press RETURN. You will be prompted to enter your admin password which will not be echoed to the screen. Press RETURN again.
    Next, boot the computer into Safe Mode.
    Next, do the following:
    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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