Help Greatly Appreciated - Can't disable password

I recently obtained a new 8830 on eBay after my old one made it to the bottom of a river.
I can't disable the password setting on the new device (small red padlock next to box), I can't turn on media card support ("off" w/the small red pad lock), etc. I could find anything on this after a couple hours in tech support, and am at wits end. How can I erase someone else's policies on the device?
Solved!
Go to Solution.

Guess what? It wasn't new.
It's a used device with a former BES IT Policy on the device requiring a password.
On your 8830 , look at Options > Security > General Settings, and down to the bottom of that screen you will note a policy name, near the **servcies**.
If you want to remove that policy, follow the instrucitons here:
http://www.blackberryfaq.com/index.php/Remove_IT_Policy
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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