Help! Having problems with sound on my 4s

Ive been having problems with the sound on my iphone 4s, it sometimes has a ringtone and has keyboard clicks but it wont play music or have any ringtones or anything. It doesn't even come up with the volume scroll bar or the volume buttons on the side no longer work. This isn't due to liquid damage or anything, this is a software issue. Is there anyway to fix this?

pheebs273 wrote:
I It doesn't even come up with the volume scroll bar or the volume buttons on the side no longer work. This isn't due to liquid damage or anything, this is a hardware issue. Is there anyway to fix this?
If it's a hardware issuem the hardware needs to be fixed.

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Welcome to the Support Communities ... and congratulations on the purchase of your iPhone 5's!
It is very unusual that neither phone is working with the new earpods.
Have you tried a different headphone just to see if the issue is with the earpods or the iPhones?
The article below will give you the basic troubleshooting steps for this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iPhone: Can't hear through the receiver or speakers
Symptoms
When someone calls, I can't hear them through the receiver or speaker phone, and I can't hear music through the speaker. I also can't be heard by someone who is calling me.
Note: iPhone has one speaker, which is adjacent to the dock connector. On iPhone 4 or later models, the speaker is to the right of the dock connector. On earlier iPhone models, the speaker is to the left of the dock connector.
Resolution
Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
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While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
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Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
Restart the iPhone.
If restarting the iPhone doesn't resolve the issue, try restoring the device.
If the issue persists, go to the Service Answer Center - iPhone for information on service.
Hope this helps!
- Judy
<Edited by Host>

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least ten seconds, until the Apple logo appears.
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Go to Settings > General > Reset and tap Reset All Settings.
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Apple Retail Store - Genius Bar
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Apple - iPod Repair price
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iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
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