HELP! having problems with the organizer of mediasourc

hi, i am currently having problems with the organiser view of the mediasource 5. the player view is ok. the explore panel keeps blinking and after a while the mediasource auto closes. this has not happened before during the past weeks. also, another weird thing is that previously when it didn't work, a microsoft error appeared. now it just closes without any message. hope you can help, thanks!
oh yar, anyway, whats the email adress of the email support?

What were you doing with the software when the problem occur? A detail step by step description of what you have done is useful.
i was playing music? haha...
first i opened the mediasource(organiser view), then, the explorer panel started blinking like mad... then teh thing auto closes, or a window pops up telling me that there is an error( the usual microsoft error...) then when i click don't send, the mediasource closes...
Did you connect any Zen MP3 player when the problem occur?
sometimes i did, sometimes i didn't. incidentally, do you have to connect an mp3 player to use mediasource?
What is the exact version of your MediaSource 5?
wait lemme check... 5.00.20
What is your operating system? What is the language of your operating system?
my operating system is windows XP, and the language is english.
hope my info has been useful...

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