Help~Help,about agent question

Hi ,
I'm using BIEE11.1.1.6.0, when I using agent to sent email,I faced a problem.
the BIEE login security authentication by external table, If one user 'test' in table,its email is '[email protected]', I login in analytics by 'test' and set email in 'My Account'.
then I add user 'test' to a Agent recipients. then run the agent, the agent will error.
message is :No devices for user: test
AgentID: /shared/Agents/TEST5
No Content for user : weblogic
If I only add email '[email protected]' to a Agent recipients ,'test' can receive the email.
Then I try to add a USER 'TEST2' in weblogic console, login analytics by 'TEST2' and set email '[email protected]' in 'My Account'.
then I add user 'TEST2' to a Agent recipients , run the agent, 'TEST2' can receive the email.
Why? I think using external table that USER and email can't be related?
do yo know why??
thanks in advance!

in order to recognize email address, you need to implement SA System Subject Area to deliver agent to email associated in external table.
hope this helps..

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