HELP!! HELP!! HELP!! Don't remember my password for an OLD iTunes account!

Hello.
I recently upgraded to a new MacBook and now have a serious problem.
After copying all of my iTunes content from my old iMac to my new MacBook I have found that I cannot play much of my music that was purchased with an old iTunes account that I no longer use.
iTunes of course asks me if I want to authorize that account on this computer, but here's the kicker: I DO NOT REMEMBER WHAT THE PASSWORD IS FOR THAT OLD ACCOUNT.
Making matters worse? I DISCONTINUED THE EMAIL ADDRESS ASSOCIATED WITH THAT ACCOUNT A VERY LONG TIME AGO.
So...I don't remember that account's password and Apple can't send a password reminder email because I don't have that old email address any more.
What on earth do I do?!!??
PLEASE HELP!
Thank you!
Kirk

send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG

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