Help - How can I get rid of Spyware / Adware [1 click Media]

I have tried to remove the spyware by unistalling Adobe Flash, by scanning using Intego Virus Barrier but it remains.  The spyware is popping up on my FB page whenever I view a photo.
I have 2011 Mac Book Pro, running OS 10,9,2
I am using Firefox
All software is up to date.
Thank you
<Image Edited by Host>

The Safe Mac » Search Results » adware removal

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    Try clicking On then back Off again.
    If you still have trouble, try deleting the preference files assoicated with Universal Access.
    Quit System Preferences if it's open.
    Go to  ~/Library/Preferences
    To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library
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    Relaunch System Preferences > Universal Access
    edited by:  cs

  • How can I get rid of the "other" GB in my HD? HELP! ASAP!!!!

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    You have posted in the iPhone forum.

  • Hi everyone,,i bought a used iphone 5 with iOs 7.0.3. i want to delete the icloud account and add mine. I have sent an e-mail to the current account being used in my iphone. How can i get rid of this account plzzz help me out

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    no i called the store owner from whom i bought it. he was like i will check in records and if there is something i will let u know...he was like send an e-mail its better so if it was stolen so the shopkeeper wouldnt let me to e-mail to the owner

  • Help Please! How can i get rid of shopper pro from my google chrome browser?

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    Read this document about malware and adware.   The solution is almost certainly within.The Safe Mac
    http://www.adwaremedic.com/index.php
    Incidentally, it would help if you entered details of your products in your profile.   There are different answers for different items with this question.

  • Please help. How can I get rid of this red dotted border around my navigation bar images?

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    I just noticed your page has no css. so in Code View, replace this closing tag:
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  • Help my hard drive is being taken up by about 200gb of "other" memory, i am running time machine on an imac does does cause the problem how can i get rid of all "other" memory

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    JKOL96 wrote:
    i am running time machine does this contributex
    Some, possibly, but shouldn't be a problem.
    how can i get rid of all "other" memory
    Much of it is OSX and other things needed to run your Mac.
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  • How can l get rid of Doxillion tried moving to trash but keeps coming up someone is using it please can someone help

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    Uninstalling Software: The Basics
    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them in the above location and delete them, too.
    Some applications may install an uninstaller program that can be used to remove the application.  In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
    Some applications may install components in the /Home/Library/Applications Support/ folder.  You can also check there to see if the application has created a folder.  You can also delete the folder that's in the Applications Support folder.  Again, they don't do anything but take up disk space once the application is trashed.
    Some applications may install a startupitem or a Log In item.  Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder.  Log In Items are set in the Accounts preferences.  Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab.  Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.  Unfortunately Spotlight will not look in certain folders by default.  You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
    Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.
    There are many utilities that can uninstall applications.  Here is a selection:
        1. AppZapper 2.0.1
        2. AppDelete 3.2.6
        3. Automaton 1.50
        4. Hazel
        5. AppCleaner 2.1.0
        6. CleanApp
        7. iTrash 1.8.2
        8. Amnesia
        9. Uninstaller 1.15.1
      10. Spring Cleaning 11.0.1
    For more information visit The XLab FAQs and read the FAQ on removing software.

  • My laptop has a virus, how can i get rid of it?

    My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
    Thank you for your time!

    dragonfire6928 wrote:
    My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
    Thank you for your time!
    Stuff like that is better known as "spyware/malware" - There are categories of malware not consider viruses (although often they are installed by a virus as a larger payload).
    I would suggest trying Malwarebytes.  If Malwarebytes can't fix it, your best bet is probably to nuke and repave.  (i.e. backup your data files and then reinstall Windows and all applications from scratch.)
    *disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

  • How do i get rid of spyware Mal/ASFDldp-A

    how do i get rid of spyware Mal/ASFDldp-A?

    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    ☞ It can easily be disabled or overridden by the user.
    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
    Software from an untrustworthy source
    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software.
    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    ☞ High-priced commercial software such as Photoshop is "cracked" or "free."
    ☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
    Conditional or unsolicited offers from strangers
    ☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    ☞ You win a prize in a contest you never entered.
    ☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    ☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    ☞ Anything online that you would expect to pay for is "free."
    Unexpected events
    ☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
    7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
    Why shouldn't you use commercial AV products?
    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
    ☞ Most importantly, a false sense of security is dangerous.
    8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
    You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in everyemail attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
    10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

  • My friend's apple ID shows up when I want to update my Apps. How can I get rid of it and see my own instead?

    On my iPhone I see my friend's Apple ID when I want to update my Apps and can't seem to login with my own. What's wrong? How can I get rid off my friend's ID and login with my own when I want to update or download apps? I went to Itunes Store in Setting and checked if my ID was still there, and it is so I have no idea what's wrong.

    lol_maker wrote:
    Just used her MacBook to unlock my iPhone as I was away from home. So she backuped my phone and restored it to allow the unlock to work. That's all.
    I'm still not clear about what you mean about unlocking your phone. Normally, "unlocking" means entering the password if the phone is locked, which you should be able to do from the phone itself. If you want more help with this, you really need to take the time to furnish all the relevant details.
    I have a MacBook Pro, and yes when I connect my iPhone on it it shows up in the devices list.
    When you do that & click on the iPhone in the list, then click on the "Apps" tab at the top, do you see the apps you can't update listed there? If you click on the "Store" menu item does it show near the bottom that you are logged in with your own Apple ID?
    As wjosten said, it sounds like one way or another, the apps you cannot update were obtained using your friend's Apple ID. You need to delete them from your phone & try buying them again. If they were in fact paid for with your own Apple ID you won't have to pay again; otherwise you will.

  • In Mail, one mailbox for Recovered Message (AOL) keeps showing 1 very large message that I cannot delete. How can I get rid of this recurring problem, please?

    In Mail on iMac, successfully running OS X Lion, one mailbox on My Mac for "Recovered Messages (from AOL)" keeps showing 1 very large message (more than 20 Mb) that I just cannot seem to delete. Each time I go into my In Box, the "loading" symbol spins and the message appears in the "Recovered Messages" mailbox. How can I get rid of this recurrent file, please?
    At the same time, I'm not receviving any new mails in my In Box, although, if I look at the same account on my MacBook Pro, I can indeed see the incoming mails (but on that machine I do not have the "recovery" problem).
    The help of a clear-thinking Apple fan would be greatly appreciated.
    Many thanks.
    From Ian in Paris, France

    Ian
    I worked it out.
    Unhide your hidden files ( I used a widget from http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html)
    Go to your HD.
    Go to Users.
    Go to your House (home)
    there should be a hidden Library folder there (it will be transparent)
    Go to Mail in this folder
    The next folder ( for me ) is V2
    Click on that and the next one will be a whole list of your mail servers, and one folder called Mailboxes
    Click on that and there should be a folder called recovered messages (server) . mbox
    Click on that there a random numbered/lettered folder -> data
    In that data folder is a list of random numbered folders (i.e a folder called 2, one called 9 etc) and in EACH of these, another numbered folder, and then a folder called messages.
    In the messages folder delete all of the ebmx (I think that's what they were from memory, sorry I forgot as I already deleted my trash after my golden moment).
    This was GOLDEN for me. Reason being, when I went to delete my "recovered file" in mail, it would give me an error message " cannot delete 2500 files". I knew it was only 1 file so this was weird. Why 2500 files? Because if you click on the ebmx files like I did, hey presto, it turned out that they were ALL THE SAME MESSAGE = 2500 times. In each of those folders in the random numbers, in their related message folder.
    Now remember - DONT delete the folder, make sure you have gone to the message folder, found all those pesky ebmx files and deleted THOSE, not the folder.
    It worked for me. No restarting or anything. And recovered file. GONE.
    Started receiving and syncing mail again. Woohoo.
    Best wishes.

  • I have several devices under my apple id. If somebody contacts me all the other devices are ringing. How can I get rid of phone numbers in face time

    Hi, i updated to ios 8
    I have several devices under my apple id account. 2 iPhones (me and my wife ). 2 iPads also me and my wife and my iMac
    The problem is that if somebody calls me for example for face time all the other devices are also ringing, because in face time my phone number is showing and also my wife's phone number. How can I get rid of my phone number on her iphone and ipad and vice versa
    Please help
    Rgds
    Hans

    Hans Oranje wrote:
    The problem is that I can not  verify her id on message and on Facetime
    has that to do that the ipad has no tel number of course?? Should I leave my id number on her iPad ??
    That isn't due to not having a phone number on her iPad.  You can use FaceTime with any iPad using an email address as the "phone number".  And if her iPad isn't a first generation iPad, if she uses the same Apple ID for FaceTime on both her iPhone and iPad, her iPhone number can be used as well (see iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage).
    If her iPad is not verifying her Apple ID for FaceTime it's probably because the Apple servers are busy.  Keep trying and it should verify.  If you continue to have problems with this, look through the troubleshooting steps here: iOS: Troubleshooting FaceTime and iMessage activation.

  • How can I get rid of the sign in prompt when I use google?

    I just upgraded firefox. I am searching in google and every time I put in a search or turn a page I get a sign-in box asking for my goole password. How can I get rid of this, it is a nuisance.

    Do you use any add-ons to enhance your privacy on Google? To make sure those also are the latest versions, try updating your extensions on the Add-ons page. Either:
    * Ctrl+Shift+a
    * orange Firefox button (or Tools menu) > Add-ons
    In the left column, click Extensions. Then, above the list, click the "gear" button and "Check for Updates".
    When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
    (1) Bypass Firefox's Cache
    Use Ctrl+Shift+r to reload the page fresh from the server.
    Alternately, you also can clear Firefox's cache completely using:
    orange Firefox button (or Tools menu) > Options > Advanced
    On the Network mini-tab > Cached Web Content : "Clear Now"
    If you have a large hard drive, this might take a few minutes.
    (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
    * right-click and choose View Page Info > Security > "View Cookies"
    * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
    In the dialog that opens, you can remove the site's cookies individually.
    Then try reloading the page. Does that help?
    Also, I believe Google requires third party cookies. This support article has the steps for making sure you are accepting website cookies: [[Websites say cookies are blocked - Unblock them]].

  • Undeletable e-mail in Mail - the latest! How can I get rid of it?

    Following my recent posts about an undeletable e-mail received as undeliverable mail (I never sent it in the first place so it's obviously coming from a virused address book) I now have 13 copies of an identical e-mail which won't go away. My Mac says they're junk, but they're in the inbox and when I move them manually, they leave the inbox but don't appear in the junk. Once I return to the inbox, there they are again - with one more copy. There is no visible body, just a header stating:
    "Subject: A hacker can access a public web site linked to an internal distributed file system and gain access to company and customer files."
    I recently went to a PC forum for help and when I copied and pasted the header onto their forum , a green link appeared under the words "web site" taking me to a site "zimki.com" with whom I have never dealt.
    How can I get rid of these self-generating e-mails?
    Incidentally this message is not on my server as web mail access was used to delete it, so it only appears on the Mac.

    Yes I did repost, as the original problem - a huge e-mail downloading - proved not to be the case so this is a more accurate description of the problem in the hope that I can get a more accurate solution.
    I used the edit/ cut solution (thank you!) which removed the e-mails from my inbox, but they're now back with a vengeance including about twenty copies of one entitled "fez" (a virus maybe?) - I now have two of every e-mail downloading; my Mac tells me this fez message is junk but now adds that "You need to take this account on-line to download this message" - except the download in progress wheel keeps going on, and on, and on....and the new messages in my inbox (I now have two or three variations on the original theme) won't go anywhere except by edit / cut.
    I'm tearing my hair out!!!
    I've just erased all the messages by webmail, 52 messages, so it appears my Mac is also no longer automatically erasing the messages on the server after download even though the box for this is ticked.

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